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“Hotel was great! Richard was awesome!”

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Hilton Times Square
Ranked #119 of 473 Hotels in New York City
Certificate of Excellence
Reviewed 17 August 2012

We had a wonderful experience at this hotel and in New York! Arriving at the hotel Aug.13th in the afternoon we were greeted by Richard. He was amazing! Not only did we get the view we wanted we also got an upgrade. Richard was very friendly and super helpful. He made our stay even better. We had a little issue with the bathtub not draining and a light not working but we mentioned it to the front desk on the way out and it was fixed when we got back. Taking 2 elevators wasn't a big deal and Times Square was in walking distance. We could also walk to the Broadway shows we went to see. We were happy to see Richard at checkout on the 16th and he was still very helpful and was glad to hear our stay was wonderful. Thanks for helping to make our stay at the Hilton an awesome experience Richard!

Room Tip: Ask for Richard!
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  • Stayed: August 2012, travelled with family
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Thank CrisColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,012 - 5,016 of 7,188 reviews

Reviewed 16 August 2012

What an experience! I was warmly greeted by the front desk staff, who were amazingly friendly, helpful, and fun. Richard checked me in - and I cannot rave enough regarding his service and attentiveness. He was engaging and funny, and made my experience a 10 out of 10. As a frequent traveler, this was one of the best greetings I have ever experienced. Amazing room selection - Richard was able to get our 2 rooms across the hallway - with views of the Hudson and the Empire State Building. This is a great hotel, easy to get to from the subway and in the heart of the city.

Room Tip: top floors have the best views of the city - Ask for Empire State Building side for a great view - o...
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  • Stayed: August 2012, travelled with family
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Thank Staci C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2012

We arrived wet and tired and ready to clean up. Unfortunately the drain in our bathroom sink was broken and would not drain. We had to be careful not to use the water in the sink. The shower drain was very slow. After a brief shower, the bathtub filled to ankle level. Finally, there was conditioner but no shampoo and multiple facial tissues had been taken out of the box and then haphazardly stuffed back into the container. The room had the feel of having been overlooked by housekeeping. Not a good feeling. The reason for the average rather than poor review was the excellent front desk service. Very friendly restaurant recommendations and theater recommendations and plumbing problems were fixed quickly. Great front desk support.

  • Stayed: August 2012, travelled with family
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Thank melindainparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2012

Hilton Times Square hotel is number one in Times Square...best city view,structure,foods,servis...and fastly internet...i like this hotel...everywhere is near the hotel..example: Times Square,Broadway Theatres,Madame Tussauds,5th Avenue,Central park.....Thanks Hilton Times Square....from Baku,Azerbaijan.

  • Stayed: August 2012, travelled with family
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2  Thank Ilkin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2012

I stayed here with my dad in July for a night, and it was a really good experience. Our check-in was at 3pm but we got there several hours early, and we got our room earlier than expected.
W also got upgraded and the staff were really nice. Had an amazing view of Times Square from our room. I would definitely recommend this hotel to all my friends. Perfect location, with efficient staff and no noise regardless of being in the heart of Times Square.

  • Stayed: July 2012, travelled with family
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Thank juhim89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Times Square

Address: 234 West 42nd Street, New York City, NY 10036
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Family Hotel in New York City
#35 Business Hotel in New York City
#47 Romantic Hotel in New York City
#97 Luxury Hotel in New York City
Price Range: ₹ 11,247 - ₹ 31,812 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Times Square 4*
Number of rooms: 478
Official Description (provided by the hotel):
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 
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Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton

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