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All reviews city kitchen district m milford plaza great location times square new york rooms are small busy hotel around the corner street noise subway station central park elevator nyc broadway block avenue
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Reviewed 6 April 2018 via mobile

check in on 04/05 at check in I we was help by Cristina T, great customer service. Rooms very small but clean. Best of the hotel Cristina T at the front desk. Very helpful and nice. And the fact she speak Spanish is great made our stay perfect.

Stayed: April 2018, travelled with family
Thank Javier O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROW_NYC_Hotel, General Manager at Row NYC Hotel, responded to this reviewResponded 6 April 2018

Thank you for the lovely review, Javier!

It's excellent your time with us was so fantastic! We're thrilled our team took such wonderful care of you. Cristina is a treasured member of our team so it's not surprising you felt so welcome and comfortable. That's what we like to see!

We can't wait until your next visit so we can share another amazing experience with you, Javier! Have a splendid day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018

Very central location...close to great shopping, shows, Times Square, and lots of restaurants. Very warm welcome at check in from Ceasar. He went out of his way to help us. Super clean, modern rooms with updated bathroom. We will definitely look to stay here again!

Stayed: April 2018, travelled with family
Thank 233Baltimore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROW_NYC_Hotel, General Manager at Row NYC Hotel, responded to this reviewResponded 6 April 2018

Dear Guest,

Thank you for the excellent review! We're thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. It's not surprising that Cesar took such wonderful care of you and made you feel so valued. He is an important member of our team!

We look forward to hosting you again soon for another stellar experience! Have a beautiful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018

This was an absolutely perfect location for a theatre trip! I had stayed at the property for a business trip previously, and I changed my family trip plans in order to stay at The Row again because of the location, the quality of the hotel, and the yummy food options.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank bakemeacake5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROW_NYC_Hotel, General Manager at Row NYC Hotel, responded to this reviewResponded 6 April 2018

Dear Guest,

Thanks for the 4/5 review! We're thrilled to hear that you had a great experience with us! It's wonderful that you loved our excellent location, along with our delicious food! We'd love to have you back again soon to share an even more positive experience with you.

Have a great day!

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Reviewed 5 April 2018

Quality stay in a fantastic location hotel. Special mention to our now Good Friend Junior who made our stay exceptional, when we come back it will be to this hotel and mainly because of Junior. ROW NYC make sure you promote or do what you can to keep Junior he is an asset to your Hotel.

Stayed: April 2018, travelled with family
Review collected in partnership with this hotel
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROW_NYC_Hotel, General Manager at Row NYC Hotel, responded to this reviewResponded 6 April 2018

Dear Guest,

Thanks for sharing this lovely review! We're thrilled to hear you enjoyed your stay with us. It's our pleasure to accommodate you and we appreciate your praise. Junior is an excellent member of our team. He always goes above and beyond for our guests. You can see why we love having him here so much!

We're looking forward to sharing another amazing experience with you soon. Have a beautiful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

NYC Row is around the corner from Times Square, within walking distance to a show, close to a subway stop and the hop-on-hop-off tours, and plenty of food choices everywhere! The staff is helpful and so friendly. District M - think food court, but high-end - is great. Conveniently located in the hotel. And my daughters loved The Sugar Factory. I suggest getting a milkshake! We had a room with two beds and a view of 8th ave. This is our 2nd stay. If we go back, I want to stay there again!

Room Tip: Maybe ask to stay away from the ice machine. It's in the hallway. I stayed on the 9th floor and it was great.
  • Stayed: April 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank 171melindal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ROW_NYC_Hotel, General Manager at Row NYC Hotel, responded to this reviewResponded 6 April 2018

Thank you for the fantastic rating, Melinda!

We're delighted to hear you enjoyed your stay with us! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future!

Thank you again for taking the time to share your review. Have a wonderful day!

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