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“THE BEST NYC has to offer” 5 of 5 bubbles
Review of Langham Place, New York, Fifth Avenue

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Langham Place, New York, Fifth Avenue
Ranked #24 of 467 Hotels in New York City
Certificate of Excellence
vermont
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“THE BEST NYC has to offer”
5 of 5 bubbles Reviewed 28 May 2012

The Setai Hotel in NYC was one of the best hotels I have eve stayed at. I was upgraded to an apt suite which was 1200 sq feet; it was a piece of heaven in NY where rooms can be the size of a small bathroom. Staff was attentive and friendly- no pretense here just great customer service.
I don't usually say this about many hotels but The Setai was perfect. Service at its best without an attitude found at other 5 star hotels.

  • Stayed May 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank skidog88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,057 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Fountain Valley CA
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 27 May 2012

Stayed here for one night before a cruise and strictly on the merits of TripAdvisor reviews. Beautiful hotel with large comfortable rooms for NYC. Loved the bar area with great bar food and drinks (although at $16 for cocktails, it is no bargain). The only issue we had was with the Dux bed would you believe. I have never slept on one and was excited that this was a feature of the hotel. It is basically a box spring with a thick mattress pad. Not exactly the cloud 9 experience we were expecting. But other than that, the room was very modern with a wonderful bathroom and high tech features. Another real bonus was the free mini bar amenities including a wonderful coffee machine and free bottled water. The price point here is definitely on the high end but the staff makes you feel welcomed and comfortable.

  • Stayed May 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Traveldennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnneMauriceDOS, Director of Sales at Langham Place, New York, Fifth Avenue, responded to this review, 13 June 2012
Dear Guest,

Thank you for your feedback. We always appreciate hearing from our guests. We truly regret that you did not find our Duxiana beds to be as comfortable as expected. We specifically selected Duxiana for The Setai Fifth Avenue as this Swedish company designs beds provides the body with the perfect balance of comfort and support. Duxiana beds are designed with additional springs which provide better contouring reducing pressure points which have proven to help circulation.
We are delighted to hear that you enjoyed our complimentary offerings and found our staff to be welcoming.

We hope to have the opportunity to welcome you back to The Setai Fifth Avenue, a Capella managed hotel in the future.

Again, thank you for your comments.

Sincerely,

Anne-J Maurice
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 May 2012 via mobile

We stayed for 3 days in a 1 bdm suite. The service is out of this world. Weve stayed in several five star resorts but the service does not compete. Personal assistant offered to run to the store for a few things we needed for the say! Amazing experience!

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Christinam1228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 May 2012

I have now stayed at this hotel four times, over the last 9 months and frankly I cannot believe the consistency of the experience or the service from the doormen to the front desk to the staff you meet in the hallways as they go about their tasks...if they keep this up the downside is one will never be able to get in....they have it down, this is what staying in a great hotel in a great city should be about....just keep it to yourself...

  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Sav07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnneMauriceDOS, Director of Sales at Langham Place, New York, Fifth Avenue, responded to this review, 27 May 2012
Dear Guest,

Thank you so very much for your lovely review! We greatly appreciate the feedback and are delighted to hear of your experiences with us.

We look forward to next visit and thank you again for taking the time to share your comments on Trip Advisor.

Sincerely,

Anne-J Maurice
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 24 May 2012

This is a hotel with class. Every little thing was taken care of and it worked like clockwork. The rooms were airy and spacious, the beds were turned always on time, the coffee was always replinished, the chocolates were left at precisely the correct angle, the doorman was efficient, ... just a superb experience through and through

Great location on the 5th, a buzzing bar if you have a mind for it. Cannot ask for anything more, really.

  • Stayed October 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank P B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Langham Place, New York, Fifth Avenue

Property: Langham Place, New York, Fifth Avenue
Address: 400 Fifth Avenue, New York City, NY 10018-2753 (Formerly The Setai Fifth Avenue)
Phone Number:
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #24 of 467 Hotels in New York City
Price range (per night): ₹ 30,902 - ₹ 62,459
Hotel Class:5 star — Langham Place, New York, Fifth Avenue 5*
Number of rooms: 214
Official Description (provided by the hotel):
Gracefully complementing Manhattan's luxurious Fifth Avenue and boldly accenting New York City's famous skyline, Langham Place, New York, Fifth Avenue is a renewed celebration of sophistication and style. Soaring more than sixty stories above the city, Langham Place, Fifth Avenue represents the new heart of the world's most inspired metropolis. Accommodations exude the very essence of luxury and elegance. Duxiana beds, Pratesi linens, and floor-to-ceiling rain showers leave guests breathing easy, if not breathless. ... more   less 
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