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“Staff was the "Fifth" Star”

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Langham Place, New York
Ranked #21 of 468 Hotels in New York City
Certificate of Excellence
Reviewed 7 April 2012

My first trip to NYC deserved memorable accomodations. The Setai Fifth Avenue was a great choice. The 900 sq ft Avenue apartment accomodation was enough room to spread out over. I was oddly delighted to have a stackable washer and dryer in the apartment so that I could return home with clean clothes. The seven foot bathtub was great for soaking and the tv built into the double vanity mirror - outstanding. The Empire State Building towered over the foot of my bed framed perfectly by the floor to ceiling windows.

Each time you entered the lobby, you're greated with this wonderful spa fragrence. The staff were genuinely attentive. If a staff member would see you exit your room, they would anticipate your need for the elevator and light the down button. The door man would push the revolving door for you upon exit or entrance from the building.

The location was perfect for Midtown. You were safe to travel at night by foot back to the hotel from Times Square/Theater District. You were no more than a five minute walk from Herald Sqaure and of course the shoppint on Fifth Avenue was the best. We rarely took a taxi except to travel to lower Manhattan to see the 9/11 memorial.

The only item that still leaves me puzzled is that in my reservation confirmation, it stated that I was to anticipate a call from a personal assistant before my arrival. I was looking foward to that conversation having never been to the city before, I thought this would a perfect way to arrange logistics. The call never came. I mentioned this on the survey I completed upon return to my home and didn't receive a response back then either. Left me puzzled. It was not necessarily a distraction from my visit but it would have made a great experience truly remarkable/ . .

  • Stayed: March 2012, travelled with friends
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2  Thank JQWD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,674 - 1,678 of 2,221 reviews

Reviewed 6 April 2012

The Hotel Setai on 5th Ave. was a welcome surprise. From the moment I stepped out of my cab, we were warmly welcomed. Every one from the doorman, front desk, bellman, concierge, security and chambermaids were friendly. We were always greeted with a smile a warm hello and many of the staff greeted us by name. The rooms were lovely and comfortable. They had all the modern conveniences. Loved the large bathrooms. My one complaint is the rooms are very expensive. Considering you could stay at the Four Seasons or the St. Regis for the same price, and I feel they are in a much more desirable location. Room service and breakfast are also very expensive. This may explain why the dining room was not busy. However there are many pluses too. The gym was fantastic for a New York Hotel. I have yet to try the spa, but I have heard great things. The afternoon snack left in the room each day was a real treat. One day we got a soft pretzel and mustard, the next day carmel popcorn. Each night there are tasty cookies and bottled water bedside. The fridge has complimenarty soft drinks. Twice daily maid service and turn down service, Il Fiori is a lovely restaurant with a delicious menu. I would recommend this hotel for people needing to stay in this part of town. It is close to Broadway, the Empire State Building and Macy's. We will be back.

Room Tip: We had an inside room and it was quite quiet.
  • Stayed: March 2012, travelled as a couple
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1  Thank truffle55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2012

The Setai Fifth Avenue is simply perfection! I knew I would be going to New York City for a required training (everybody loves those) and one of the perks was that I was able to choose a hotel fit for my needs. After telling the Taxi Cab where to go (so much fun considering this is New York City) we arrived at the beautiful Setai where I was welcomed by their staff and while they assisted me with the luggage. Upon arrival I was a bit early and they happily took my luggage and I was surprised with an upgrade. I was so happy because the more stressed I became the more they offered me in order to make me feel at home and essence tell me to 'chill'. The staff was quite welcoming and I really appreciated that. The decor of the hotel was quite modern with dark brown tones which i love. I enjoyed a few tapas at the Bar attached to the hotel. The waitress was overworked so I just went ahead and paid because I had a meeting to go to. When I arrived back at the hotel I found that my room was ready,. I was upgraded to a suite with a full tour of the amenities that are provided in the room -- it looked like it was standard practice. The interior of the room was perfect for a business traveler with all of the necessities that are needed. There was plenty of closet space and as a gift from the hotel I was able to get some pressed items. The rooms themselves were appointed with great toiletries and a marvelous bathroom. The rooms were outstanding and quite clean. The beds were so comfortable that I AVOIDED doing any type of work there because I found myself falling asleep on the beds as they were extremely comfortable. EVERYTHING that was done was fantastic and I truly enjoyed my stay. I think the people really made my stay quite pleasurable and a great place to come back from a long day at work. If I'm ever in New York City again on business, I will not hesitate to come back!! I appreciate all that was done to make my stay amazing. I WILL be staying there in the future.

  • Stayed: March 2012, travelled on business
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3  Thank remadrid17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2012

The Setai has truly perfected the art of customer service. The interior is perfect with understated elegance. Food beyond outstanding, room and amenities outstanding. Cleanliness of rooms and common areas outstanding.

When I travel I do not advise hotels that I am a Hotel General Manager. My eye's see everything good and bad. I was truly impressed by the cleanliness of my room (force of habit I checked everything thinking how good can they be?) The Setai is a gem. But only because of the team that works at the property, all team work.

Two negatives sorry:
1. Location location unfortunately not desirable to far down 5th Avenue.

2. Personal Assistant is useless do away with offering this amenity as they did nothing I asked for in advance. All I had to do upon arrival was call guest services and everything was taken care of. By offering a personal assistant the Setai promised something they could not deliver. I would prefer not to be offered something that is useless. The Setai more then delivered on everything else.

Bottom line one of the best hotels, which may make me decide to stay again despite the location.

Room Tip: Request high floor for view, lower floors give view of shabby buildings. Skip the personal assistant...
  • Stayed: March 2012, travelled on business
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4  Thank seasoned_travler56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2012

The Setai is located centrally in middle manhattan, very close to major points of interest, walking distance from th Empire state bulding, Time square and Broadway, Grand central station, the Rockefeller center, and conveniently close to public transportation. The service was impeccable. We were in a suite, which was spacious, furnished in modern "wood" decor, comfortable bed, Nespresso machine, spacious closet and bathroom with upscale shower and bathtub fixtures; there is a TV behind the mirror, the screen of which blend with the mirror. The restaurant and bar are pretty nice. The price of the hotel, though, is expensive and while it is exceptional, greta hotels can be found at a much lower price.

Room Tip: We used a package, which gave us free Wi-fi and half of the regular room price - it was still expens...
  • Stayed: February 2012, travelled as a couple
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2  Thank Ztraveladdict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Langham Place, New York

Address: 400 Fifth Avenue, New York City, NY 10018-2753 (Formerly The Setai Fifth Avenue)
Phone Number:
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #21 of 468 Hotels in New York City
Price Range: ₹ 27,171 - ₹ 76,814 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Langham Place, New York 5*
Number of rooms: 234
Official Description (provided by the hotel):
Gracefully complementing Manhattan's luxurious Fifth Avenue and boldly accenting New York City's famous skyline, Langham Place, New York, Fifth Avenue is a renewed celebration of sophistication and style. Soaring more than sixty stories above the city, Langham Place, Fifth Avenue represents the new heart of the world's most inspired metropolis. Accommodations exude the very essence of luxury and elegance. Duxiana beds, Pratesi linens, and floor-to-ceiling rain showers leave guests breathing easy, if not breathless. ... more   less 
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