We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“outstanding service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Langham Place, New York, Fifth Avenue
Ranked #24 of 467 Hotels in New York City
Certificate of Excellence
St. Thomas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“outstanding service”
Reviewed 1 April 2012

The Setai has truly perfected the art of customer service. The interior is perfect with understated elegance. Food beyond outstanding, room and amenities outstanding. Cleanliness of rooms and common areas outstanding.

When I travel I do not advise hotels that I am a Hotel General Manager. My eye's see everything good and bad. I was truly impressed by the cleanliness of my room (force of habit I checked everything thinking how good can they be?) The Setai is a gem. But only because of the team that works at the property, all team work.

Two negatives sorry:
1. Location location unfortunately not desirable to far down 5th Avenue.

2. Personal Assistant is useless do away with offering this amenity as they did nothing I asked for in advance. All I had to do upon arrival was call guest services and everything was taken care of. By offering a personal assistant the Setai promised something they could not deliver. I would prefer not to be offered something that is useless. The Setai more then delivered on everything else.

Bottom line one of the best hotels, which may make me decide to stay again despite the location.

Room Tip: Request high floor for view, lower floors give view of shabby buildings. Skip the personal assistant...
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank seasoned_travler56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,093 reviews from our community

Traveller rating
    1,667
    274
    91
    38
    23
See reviews for
561
772
80
393
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (448)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
New York City, New York
Level Contributor
114 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 31 March 2012

The Setai is located centrally in middle manhattan, very close to major points of interest, walking distance from th Empire state bulding, Time square and Broadway, Grand central station, the Rockefeller center, and conveniently close to public transportation. The service was impeccable. We were in a suite, which was spacious, furnished in modern "wood" decor, comfortable bed, Nespresso machine, spacious closet and bathroom with upscale shower and bathtub fixtures; there is a TV behind the mirror, the screen of which blend with the mirror. The restaurant and bar are pretty nice. The price of the hotel, though, is expensive and while it is exceptional, greta hotels can be found at a much lower price.

Room Tip: We used a package, which gave us free Wi-fi and half of the regular room price - it was still expens...
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ztraveladdict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
117 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 30 March 2012

My wife and I stayed here for 4 nights recently and thought all the core categories - service, room and amenities of this hotel - were all fantastic. Definitely amongst the top tier of the other hotels we've stayed in Manhattan; comps being St. Regis, Peninsula, Four Seasons, and Mandarin Oriental. Certainly the Setai's vibe is much "cooler" than the others but certainly not as obnoxious as say the W Hotels. I would say this is a high-end contemporary, appealing to the "trendy" crowd in the 30s and 40s vs. the W Hotel which is more in the 20s.

The more minor gripes:

* Power outlets in the room. Amazingly, there were very few and it's not as business user-friendly as I would have thought

* Construction behind hotel. Definitely a little noisy at times from Mon - Sat during construction hours and this is unfortunate which the hotel can't control

* Area of town - while 5th Ave is quite nice and convenient at various stretches, the area where the Setai is located (between 36th and 37th St) is somewhat remote and not really "nice" (e.g., in the high 50s / low 60s St) or more convenient (e.g. low 20s / high teens). I'd say the mid 30s St is the no-man's land and once you get to 34th St, that's the annoying tourist area by Macy's.

But aside from the minor gripes above which is quite immaterial, this is a fantastic hotel. Would definitely recommend this alongside any of the top-tier comps discussed above.

Room Tip: Must get a room AWAY from the construction area. Room service, surprisingly, was quite good!
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RNG1008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 March 2012

Just back from 17 days of staying at the Setai. Long Stay, got the avenue appartement suites, i HAVE to give top marks here. First off, the staff. I have travelled all over the world..never have I seen this. These people really do make all the difference. Courteous, super nice and very very good at their job. Never ever did they displease!! The rooms. Huge, brand new, great view, quiet, nice, the works. Fully equipped, like proper appartments. Decently priced as well in comparison to some of the other ones in NYC. Moving on, the food. Amazing consistently. Both the room service as well as the Ai Fiori restaurant. Limousine car service also very nice. The Spa is exquisite as well as the gym. The people there are great. Don't want to go on and on so I will end it here. After two and a half weeks living there I can only recommend it highly.
A home away from home. Better even. Thanks people. Room numbers 2501 & 2506.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Viktor P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 March 2012

We stayed at an Avenue Apartment Suite for several nights. The enormously spacious living space, the brave simplicity and yet utterly elegant design were simply stunning, as were the professional and friendliness of all the staff. The Bar on 5th really astounded us in the most pleasant way when Alexis ordered a classic drink "Moscow Mule" (Ginger beer, fresh lime, vodka), an esoteric drink that was last seen at The Plaza Hotel 1970's as her parents told us. The bartender not only served it in it's traditional "Russian copper mug" but made their own ginger beer. It was truly impressive. And of course the culinary inventiveness at the Ai Fiori borders on miraculous. Will definitely return as Setai ranks right up there among our favorite hotels in NYC: The Peninsula, The Towers at the Palace as well as the Mandarin Oriental.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kin_DCWashingtonDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
Refinery Hotel
Refinery Hotel
#25 of 467 in New York City
4.5 of 5 bubbles 3,892 reviews
Midtown
The Bryant Park Hotel
The Bryant Park Hotel
#10 of 467 in New York City
4.5 of 5 bubbles 3,495 reviews
Midtown
Archer Hotel New York
Archer Hotel New York
#18 of 467 in New York City
4.5 of 5 bubbles 2,785 reviews
Show Prices
Show Prices
Show Prices
Midtown
Library Hotel by Library Hotel Collection
Midtown
The Chatwal, A Luxury Collection Hotel, New York
Midtown
Park Hyatt New York
Park Hyatt New York
#15 of 467 in New York City
4.5 of 5 bubbles 1,311 reviews
Show Prices
Show Prices
Show Prices

Been to Langham Place, New York, Fifth Avenue? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Langham Place, New York, Fifth Avenue

Property: Langham Place, New York, Fifth Avenue
Address: 400 Fifth Avenue, New York City, NY 10018-2753 (Formerly The Setai Fifth Avenue)
Phone Number:
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #24 of 467 Hotels in New York City
Price range (per night): ₹ 30,317 - ₹ 74,337
Hotel Class:5 star — Langham Place, New York, Fifth Avenue 5*
Number of rooms: 214
Official Description (provided by the hotel):
Gracefully complementing Manhattan's luxurious Fifth Avenue and boldly accenting New York City's famous skyline, Langham Place, New York, Fifth Avenue is a renewed celebration of sophistication and style. Soaring more than sixty stories above the city, Langham Place, Fifth Avenue represents the new heart of the world's most inspired metropolis. Accommodations exude the very essence of luxury and elegance. Duxiana beds, Pratesi linens, and floor-to-ceiling rain showers leave guests breathing easy, if not breathless. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Booking.com, Expedia, Agoda and HotelQuickly so you can book your Langham Place, New York, Fifth Avenue reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing