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Ways to Experience The National 9/11 Memorial & Museum
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Reviews (84,944)
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47,182
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Reviewed yesterday via mobile

I’ve done most of the NYC “touristy” things in the past, but I have never seen the completed 911 museum. Thinking it would be just another museum visit (interesting, but not impactful) was underestimating the experience by far. I have never been so proud to be an American, yet so sad all at the same time. They have done an excellent job of personalizing the museum and making us connect not just as a country, but also with the individuals whose lives were taken that day. Many of the exhibits are prohibited from pictures, as they should be because they are so personal in nature. I’ve watched many shows about 911 and of course I will never forget that day and how we felt as a nation after that horrific incident, but being on the hallowed ground and seeing the actual remnants of the buildings, the personal belongings of the individuals, hearing the voices of messages to and from loved ones, and of course the NYPD and NYFD memorabilia literally brought me to tears. It was almost overwhelming at times, but still not an experience to be missed. Well done NYC, well done. May God rest and bless the souls we lost that day...Proud to be an American. We will never forget.....

Thank Judy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday via mobile

You should not miss visiting this memorial and museum. It provides all the history of 9/11 as well as the prior bombing of the World Trade Center. There are numerous artifacts from the buildings themselves, as well as fire trucks, ambulances from the first responders. There are some smaller theaters that provide short films, explaining the Pentagon attack and Pennsylvania plane crash also. You can see the footings of the original towers and photos of all the victims. It is very moving and an emotional experience. There is a fee to view the museum. You can view the reflecting pools outside for no charge.

Thank norinec2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday via mobile

Check your bag and jacket in for free then make your way round this museum. You could easily spend a full day here. It is everything you think it will be: somber, educational, thought provoking and touching.

Thank David9_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday via mobile

We booked online just entrance for 10am. We arrived at 9.15 and was allowed entry no queue straight through security. Once we were inside we decided to upgrade to a guided tour our tour lady was wonderful. Very informative and friendly. The museum is a very emotional place and would recommend to all visiting the city.

Thank JennyJ81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday via mobile

Good historical detail but some we found were not all that relevant such as children’s thank you cards to Firemen for instance.

It’s very crowded even in November so get ready for the queues!

I also think it’s too dark in some places as you can hardly see where you are going!

1  Thank groovybaby1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday

Beautiful building and memorial to those who lost their lives. Be prepared to shed a few tears as the visit for us was sad and emotional.

Thank josie0811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday

I feel uneasy giving 5 stars to this memorial, but do so only because it is such an important place.

I was in two minds about visiting this museum. I didn't want to come here. It's not a place anyone should look forward to visiting. I first visited the name memorials outside, which itself is very moving. The names seem to never end and the worst part is this is only those they know perished, there could be others who were simply never known about. The museum is tasteful. It tells the story of not only the day, but the towers themselves and the legacy of the event in 2001. There is also a sensible section about the hijackers and their movements and motives. It will serve as a memorial to the thousands lost and as a way to educate those who did not witness the event. It is a harrowing place. Some of the items on displace are very personal. It seems almost unreal at times. You are walking in the very foundations of the twin towers, the beams that held them to the ground are visible as you walk around. You are walking in a place where thousands of lives were stolen. It is on a par with Auschwitz, not for the number of people lost, but certainly you are in a place where such tragic, world changing events happened and the artifacts on display are just as personal. Do not expect an easy visit. This isn't just a museum you can visit and learn, the things you see and hear in this place will stay with you long after you leave. You will be visiting a place where the other people around you will likely be visibly upset and very emotional too. It is not in any way enjoyable, but it is a very important place to see. It is very graphic.You could spend hours here to fully appreciate the work gone into preserving the memory of that day and it's aftermath. If the events of 9/11 are personal to you or you are very emotional then take someone with you for support, but if you do visit alone and find it all overwhelming then the excellent roaming staff are there to help out in any way they can. They are there to talk to you and help you digest what is on display.

The only things I didn't agree with were the entry fee, although I understand a large chunk of it goes to victims families. The gift shop, although also donating it's proceeds, feels completely out of place, as does the fact the venue can host events. These things, especially the last 2 should not have been included in my opinion.

1  Thank Fish_LON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday

Hard to believe its been 17 years. the Memorial is beautiful and the Museum really brings home the events of Sept 11. Highly recommend for everyone over probably 12 years old.

Thank Navyguyo6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday

Apart from the queuing for tickets we could not fault this thought provoking memorial.
Once inside there was plenty of space and there was no rush,
there was a sense of disbelief as to how this could have happened, it really raised our awareness.

Thank Sightsee03098826105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday

This museum is so well set out and presented. The exhibits are heartbreaking but it really helps to see these things.

Thank Christine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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