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Reviewed 3 April 2018

I am currently staying at The Intercontinental, which is a great location. I booked 2 delux King rooms and asked for them to be on the same floor. On arrival they gave us one on the 17th and one on the 12th. They said they would move us on the 12th floor to the 17th the next day. We didn't unpack and gave them our 12th floor room back the next morning. On our return in the afternoon and after several promises to be moved to the 17th floor where our son was they didn't have a room. Instead they could move us both to the 15th. If they weren't going to have the extra room on the 17th floor, why say so. Total inconvience and very unhelpful. When I booked 2 rooms for 2 adults and a child 6 months ago and 3 months ago again requested to be on the same floor, could they not manage that with 600 rooms available.

Room Tip: If I hard a choice, choose a high room as very noicy
Stayed: April 2018, travelled with family
Thank r0wena100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesca A, Guest Relations Manager at InterContinental New York Times Square, responded to this reviewResponded 4 April 2018

Hello rowena100,

Thank you for taking the time to share your feedback regarding our hotel. Please do accept my deepest apologies on behalf of the team h for the disappointing room allocation. We would love to regain your faith in our hotel. I have sent you a private message in order to obtain additional information regarding your concerns.

Kindest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

This was our first visit to New York and it was for our daughters wedding. We thoroughly enjoyed our stay at this hotel which was perfectly situated close to Times Square. The staff were very pleasant and helpful and our room was a good size, very clean with a very comfortable bed.Should we return to New York we would stay here again.

Room Tip: We were on the 29th floor and I would recommend the higher floors for the views.
Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
6  Thank jlit48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
justinrags, Public Relations Manager at InterContinental New York Times Square, responded to this reviewResponded 5 April 2018

Thanks so much for taking the time to share your wonderful review with our team! We're proud to learn that you had such an excellent experience under our care. It'd be our pleasure to welcome you back in the near future!

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Reviewed 3 April 2018

First visit to the Intercontinental and we were happy. We've normally stayed on Times Square, but there's no hardship in walking one more block for a nicer hotel!

8th Avenue is still pretty seedy, but improving! The area around felt safe, just in need of some city hall investment

The hotel itself is all that one would expect from the Intercontinental chain. Quick check-out, plenty of staff, good lift service (even at peak times). We had a corner room looking to 8th and the Hudson. The room was of a good size, and the bathroom was well thought out. (I will ever understand the logic of putting the curtains behind the net curtain, making it tricky to close them!)

The bar was busy with a good atmosphere - credit to Lynnette for doing a great job keeping our wine glasses full.

We look forward to coming back next year

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
5  Thank Graham B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
justinrags, Public Relations Manager at InterContinental New York Times Square, responded to this reviewResponded 5 April 2018

We thank you for taking the time to share your wonderful review, Graham! We're elated to learn that you had such an excellent period of respite with us in our brilliant city. It'd be our pleasure to welcome you back soon!

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Reviewed 2 April 2018

This hotel is over the top exceptional. From the moment we checked in until we took the shuttle back to the airport all staff treated us very well. We were upgraded to a room with a view and given free late check out. The hotel is very clean and the beds are heavenly. Santiago was a huge help when we were waiting for our shuttle. He made sure we were taken care of. I will definitely be back to this hotel for my next New York visit.

Room Tip: Make sure you sign up to be a rewards member before the trip, it seemed to help with room upgrade
  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
7  Thank angiet133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
justinrags, Public Relations Manager at InterContinental New York Times Square, responded to this reviewResponded 5 April 2018

Thanks so much for sharing your glowing, five-circle review with us, Angie! We're proud to see you describe our hospitality as "over the top exceptional." That's what we strive for indeed! It'll be our pleasure to welcome you back during your next visit.

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Reviewed 2 April 2018

Stayed here with a regional theatre board group for an annual Broadway theatre weekend trip. Great location for the theatre district. Staff and service were very friendly and accommodating. Fitness center was pretty good as well. Recommended.

Stayed: March 2018, travelled on business
Review collected in partnership with this hotel
3  Thank Tyler L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
justinrags, Public Relations Manager at InterContinental New York Times Square, responded to this reviewResponded 5 April 2018

Thanks so much for sharing your positive review, Tyler! We're glad to learn that we were able to fully accomodate you during your Broadway-centric visit to the Big Apple. It'd be our pleasure to welcome you back soon!

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