My husband and I were on our first trip to New York City. My husband was very skeptical of this excursion...that 5 hours would be too long. Booking through Fred both through telephone messages and then confirmation through email, was a very simple process. Onel, our tour guide, was absolutely fantastic. He was extremely informative, had a great sense of humour and really tried to take into consideration his audience. We got to see so much of NYC, and LEARN so much about different things, that we never would have if exploring on our own. Additionally, it was made very clear that we would be leaving at 10 am SHARP, so to be sure that we arrive a few minutes before. We waited until 10:01 for a lady in the group, and she was very lucky that she showed up when she did, as we were instructed to leave in 1 more minute. I completely respect that and appreciate that our time is also valuable and that we weren't going to sit there and wait for someone who couldn't be there on time. We cannot recommend this tour enough.