I booked a room at the Flatiron Hotel for one night in late Sept. 2017. I checked in around 9 pm with the intention of quickly showering then meeting friends for dinner and drinks. I returned around 1:30 am and attempted to enter my room, this is where one of the strangest, unprofessional hotel experiences I've ever had began. Getting to my room the key card seemed to not be working, after a few more tries, i began hearing voices coming from inside, I returned to the front desk where I was rudely informed that they had changed my room and somebody should have told me about it. I was given a new key and got to the room to find all of my possessions, which had been unpacked in my original room, dumped into my new room. The next day when i was checking out i mentioned how dissatisfied i was with my experience, the woman at the front desk did not seem to care whatsoever.
my physical experience at the hotel was only half the problem. About a week later i noticed a handful of odd charges that had gone through on my credit card from the flatiron hotel. I called the hotel and was very rudely told they had no record of charging my card. After calling back 2-3 more times a speaking to various employees who completely disputed my claim i finally spoke with someone who recognized my card had been charge. They gave me a refund for about 1/3 of the total charges they had put through.
I have stayed at may hotels as I've spent a considerable amount of time traveling for work and never in my life have i dealt with employees so blatantly disrespectful and rude to a customer. This has been by far the worst experience I've had at any hotel in my life.
- Official Description (provided by the hotel):
- The Flatiron Hotel - Modern Luxury Hotel in New York Located in the heart of Manhattan, the Flatiron Hotel is a sophisticated, exciting way to experience New York. With modern, luxurious rooms and amenities, the Flatiron Hotel is a destination in and of itself in the center of New York's most vibrant area. ... more less
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