I telephoned Hotel 99 the day before my arrival to double check that my booking was in place. They told me that there had been 'a change to New York housing law' which meant that they had been forced to cancel all bookings. They did not email me or otherwise notify me of this change, leaving me high and dry and without much of an apology or any effort to secure me a room somewhere else. The excuse was also obviously a lie. It was graduation week at nearby Columbia University and my guess is that they received a large block booking and preferred to take that, ignoring their obligation to honour my reservation. At the very least they should have found me a suitable room nearby and covered any difference in cost. I still haven't received any written apology or account of what happened - all I got was a diffident person on the end of the phone who would do nothing to help me out of my predicament. Avoid it at all costs.
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