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All reviewsyogurttimes squarefree breakfastgreat locationthe breakfast areawaffle makernew yorkrooms are smallmake your own wafflesslow elevatorthe theater districtwould stay here againtwo blocksport authorityrestaurant rownice breakfasthell's kitchen
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Reviewed 26 February 2015

This hotel has modest sized, clean rooms and is very well located, being close to both the subway (half block) and Times Square to the east and most Broadway theatres. There is a good variety restaurants on the same block as well as in the "Hell's Kitchen" area to the west.

The price includes a good breakfast (with additional coffee/tea 24 hours).
This is a safe area and has with 24/7 desk staff who are very helpful.

The staff went the extra mile for us because we had booked via Expedia to a room configuration that does not actually exist in the hotel (i.e. Expedia had made an error). The hotel staff kindly re-booked us in a better room as soon as they could accommodate us.

Definitely excellent value for money.

  • Stayed: February 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank nunavutlightp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sam k, General Manager at Comfort Inn Times Square West, responded to this reviewResponded 11 April 2015

Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
SAM KUPPUSWAMY

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2015

Me and my friend stayed in this hotel for three nights and it was beyond our expectation!
It is not a big, luxury hotel but exactly what you need if you come to travel and explore NYC :) the location of it is awesome! 5 min walk from times square, movie theater around, good restaurateurs,

The breakfast was great! they had breads, cakes, yogurt and even a Belgium waffle machine! the best part was that anytime we want- even in the middle of the night- there was always hot water, coffee, tea and hot chocolate! when we got back from a trip in the cold city it was a sweet and great treat.

The room is not big, but very stasfied. we had TV with cables, coffee machine and ac/heat. the room and the shower was clean and knit- everyday someone organize the bad and took trash, put new towels etc.

The staff was great! everything we asked for it was more then willing to help! in our last night we went to Broadway and need to print the tickets- and the representative at the front desk gave us the option to it out of charge! it is just an example for the kindness they had.

In total we had a great experience and we will be happy to come back again!

  • Stayed: February 2015, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank ronirok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sam k, General Manager at Comfort Inn Times Square West, responded to this reviewResponded 11 April 2015

Dear ronirok,

Thank you very much for sharing your detailed experience on Tripadvisor. We are happy to know that our Hotel was very convenient to all your needs and you enjoyed staying with us.
Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,
SAM KUPPUSWAMY

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Reviewed 23 February 2015

Great staff.Very welcoming.This hotel has everything you need, wright there - Times Square. Althought the rooms are not big, they're clean and confortable. The breakfast is very good and the service also. I really recommend!

Stayed: December 2014, travelled with friends
Thank Mareen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sam k, General Manager at Comfort Inn Times Square West, responded to this reviewResponded 11 April 2015

Dear Mareen p,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
SAM KUPPUSWAMY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2015 via mobile

I read a few reviews on tripadvisor after booking this place and I was a bit concerned about what I would find. Contrary to the negatives the place was in a great location, close to Times Square, very cheap and all round impressive. The staff were extra pleasant and friendly. Nice warm room in the middle of a NY Winter!

Stayed: January 2015, travelled as a couple
Thank 869AlexF869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sam k, General Manager at Comfort Inn Times Square West, responded to this reviewResponded 11 April 2015

Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
SAM KUPPUSWAMY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2015

Thursday night on W. 44th street is Trash night. And if you get caught behind city trash truck, you are trapped, no way to back up, construction work eliminates space to move around. Spent 45 Minutes waiting for trash men to load thousands of bags into truck from office buildings. Parking garage across street from the Comfort Inn was convenient but overcharged $20 (noted after exited that hotel validation discount was not deducted & charged full price),
The room was comfortable. Modern bathroom & super comfortable mattresses w/ soft & hard pillows. My teen forgot her toothbrush & the front desk person quickly and kindly provided us with a complimentary one.
Breakfast was better than expected..eggs..waffles...I would stay here again despite noise.

Room Tip: Stay away from the elevator!
  • Stayed: February 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Charlie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sam k, General Manager at Comfort Inn Times Square West, responded to this reviewResponded 11 April 2015

Dear CharlieB,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Sincerely,
SAM KUPPUSWAMY

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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