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Staybridge Suites Times Square - New York City
Ranked #157 of 470 Hotels in New York City
Certificate of Excellence
Reviewed 18 April 2012

Sometimes you stay at a hotel when it's new and everyone is going out of their way to make it great. Come back a year later and it has slipped a notch. Not so here! I've made multiple stays at this hotel and every time I visit someone goes out of their way to make it another great stay. This time it was Sunny (appropriately named as he is a wealth of bright & cheery) who put a smile on our faces as we walked through the door and continued to do so through our four day stay. Jamie, who was ready to help with anything anytime and went out of his way to make us welcome. It was especially nice since my sister, who was new to New York, was given the royal carpet treatment. It was also great that Nick took time to meet a special request.
The breakfast area is still wonderful though I wouldn't mind a little better coffee and fruit but the atmosphere makes up for it.
I called down that one of the light bulbs in the bathroom was burned out and the maintenance man was there within 5 minutes. Just can't beat this place. Great value on all fronts!

Room Tip: I always prefer paying a little extra for "room with a view" because it puts you on a high...
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  • Stayed: March 2012, travelled with friends
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1  Thank Texas_Gypsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen L, Front Office Manager at Staybridge Suites Times Square - New York City, responded to this reviewResponded 19 April 2012

Thank you so much for taking the time to write this fantastic review and especially for making our hotel your number one choice! Our staff is always eager to make your stay just that much more enjoyable, so I am glad you were able to get to know them. We very much look forward to welcoming you back next time you visit NYC! Please email or call us directly, next time you plan on visiting, so that we can make your stay even more pleasing!

Warm Regards & Thank you from the entire Staybridge Team!

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3,270 - 3,274 of 5,797 reviews

Reviewed 17 April 2012

This is our place to stay in NYC. Very close to subway, walking distance to Times Square, MSG, Penn Station. Laundry, in-room fridge, microwave, stovetop. Friendly personnel. Breakfast included. Only 2 issues: No restaurants nearby, but are within walking distance. There is an "elevator wait" issue. Know this, and plan accordingly if you must go in and out of room mid morning.

Room Tip: maybe request lower floor to help with elevator wait issue.
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  • Stayed: April 2012, travelled as a couple
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1  Thank ca2rovers2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2012

It is my second visit to NYC and I was a little aprehensive about this hotel as to its location.
Decided to book it because it had so much to offer for the price.
I was pleasantly surprised on the service, cleaniness and overall experience. The staff is amazing, the rooms are clean and considering on the small side, it is well put together with all
space being used. The only negative thing I have to say is that there was no place to put your
luggage. The last day of our stay, we missed the breakfast and when we went to the dining
area, they were more than willing to go to the kitchen and get us some food for us to have and
take with us. All the staff is wonderful and thank you Nicole for your great service in the restaurant. We were on the 27th floor and the elevator was right in front of our door, but we had no issue with noise. As far as the location, yes it is facing the bus terminal and not on the
prettiest street but value and staff certainly make up for that and the location is perfectly centered . I will certainly go back to this hotel.

  • Stayed: April 2012, travelled with friends
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Thank amy d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2012

I always try to stay here when I am in NYC. They have a pantry, fridge microwave and stove top in the rooms. Free wifi. Always like staying here minutes from time square and places to eat.

Room Tip: Higher floors give you a glimpse of the lights that lead down the road to time square. That's if...
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  • Stayed: April 2012, travelled on business
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Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2012

We just returned from a 2 night stay in NYC at the Staybridge Hotel. We arrived at about 10:00 am. Our room wasn't ready, but they were happy to check us in and hold our luggage. They also called us when our room was ready. We stayed in a king suite and found the room to be clean and well appointed and was pretty roomy for New York. The staff was incredibly friendly and helpful. We had an issue with the TV when we first tried it. I called the front desk and they sent up Raul. He was there less then 5 minute after I called. Although the issue was us, not the TV, he was terrific. Thanks Raul, you are the best! Every night when we came back from exploring the city, we were always greeted with smiles and friendly "hellos" from the entire staff as well as every morning when we came down for breakfast.

Breakfast in the morning was very good. A good variety of hot and cold selections. Seating was an issue, but then they opened up the bar area for additional seating. The location was very good and just a few minute walk to Times Square. The neighborhood wasn't bad. As with any big city, the usual precautions should be taken, but we didn't have any issues. The Port Authority Bus Terminal is right across the street. If you walk to the 8th Ave. entrance of the Bus Terminal, there is a Duane & Reade (open 24/7) for snacks and sundries and quite a few restaurants (fast food and sit down). There is also a cab line at this entrance. Much easier than trying to get a cab in front of the hotel.

The only negative was the elevators. Saturday and Sunday weren't too bad. Only a few minute wait. When we left on Monday morning at 9:00 we waited 26 minutes (yes, we timed it) for an elevator from the 19th floor. Other than that, this was a terrific hotel in a good location with an outstanding staff. We would definatley stay here again.

  • Stayed: April 2012, travelled as a couple
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Thank Sunbaby26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Times Square - New York City

Address: 340 West 40th Street, New York City, NY 10018-1404
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#56 Family Hotel in New York City
#57 Business Hotel in New York City
#60 Romantic Hotel in New York City
Price Range: ₹ 10,076 - ₹ 35,783 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Staybridge Suites Times Square - New York City 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
When you're traveling to New York City, you want to be confident that your accommodations will meet your every need. Staybridge Suites • Times Square •New York City has been meticulously created to do just that. No hassles. No mysteries. Just a single focus on you! A short walk to Times Square, a block from the nearest subways and the Port Authority Bus Terminal, you’re in the heart of Manhattan, with all the city attractions in easy access at your doorstep. It’s All On Us! We’ve included in your stay a COMPLIMENTARY breakfast each morning, complimentary wi-fii/high speed internet in all rooms and throughout the hotel, complimentary cocktail hour/social reception with free drinks/beer/wine/and appetizers 5-7pm Tues-Thur, complimentary in room coffee/coffee maker and tea daily, in addition to complimentary coffee/tea/and hot cocoa in our great room-lobby throughout the day, complimentary newspapers by our front desk; and, complimentary laundry facility, business center and fitness center. Each room comes with its own fully equipped kitchenette, with a full-sized refrigerator, microwave, stove top, dishwasher, pots, pans, utensils, and cookbook to make you feel completely at home. On site is a concierge service to help you with tourist/and travel arrangements, bellman/porter service for car and luggage assistance, bar/lounge space open in the evenings, 24-hr pantry and convenience mart for late night snacks and last minute travel needs, and board games by our great room fireplace. Our hotel allows pets. 24-hour security is onsite. Reduced rate parking at nearby hotel garage just one block away. Stay a Night, Stay a Week, Stay a Year. Our hope is you never want to leave! ... more   less 
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