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“Very average experience”

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W New York - Downtown
Ranked #245 of 468 Hotels in New York City
Taipei, Taiwan
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Very average experience”
Reviewed 4 August 2012

Very average experience for the price I was paying. First - no upgrade for SPG platinum. The best room they could muster was a mid-low level room facing the WTC site. Nothing like the view they had on their website - looking out to say the Chrysler Building. Second, room size was average. The deco felt plasticky and a little cheap, to be honest, but I suppose that's the style of the W. Thirdly, service was average. For a 5-star price, you were getting a 3-star service. Staff were trying to be more cool than helpful, cept the bellhop who was extra proactive and helpful.

Choose this location if you activities was going to center around Wall St, i.e. for business. If you were visiting the city as a tourist, choose something in mid-town.

Room Tip: NA - couldn't get a better room even as a SPG plat.
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  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VerySpecialK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WolfgangWehen, General Manager at W New York - Downtown, responded to this review, 13 August 2012
Hello,

Thank you for taking the time to share your most recent experience with us. I would be happy to discuss this further with you and can be reached at GMWolfgang.Wehen@whotels.com.


Best Personal Regards,
Wolfgang Wehen – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,135 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (272)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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Brussels
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 August 2012

The location is downtown, so you are either looking for a cheaper upscale weekend lodging or are in town for business at Wall Street. The subway ride to Midtown or even further North is quite long. NB, they currently offer a one-time free transportation in Manhattan in cooperation with Acura. I didn't get to use that and it doesn't got to any of the airports (outside of Manhattan), but it seems a generous thing to give that away for free.

The hotel itsel is W-standard-cool, and - contrary to some other W's in NY - it's a new property with nice and newly furbished facilities.

The terrace bar overlooking what will be the new WTC site is good for TGIF drinks, and tart cocktails with nibbles.

The rooms are nice, although a little bit on the small side. You better press hard to get your SPG Platinum privileges honored -- and you have to press hard, otherwise they won't.

All in all a great stay in a modern property.

Stayed July 2012, travelled on business
Helpful?
Thank Dirk_BRU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartford, Connecticut
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 August 2012

Love the location and if you want to stay in a hotel that has club music playing all night, then its the perfect place for you. It was a little too loud for me, but I had a great time. Great view, friendly staff and love the Bliss toiletries.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexsandra71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 July 2012

traveled to nyc for business in the city, as well as into jersey and long island. the hotel was in a great spot to get on and off manhattan with ease. there was an amazing view of the world trade center memorial from my room. beyond that it was a little far from where i was headed during free time. times square was about a $15 cab ride, $10 to west greenwich village. the room was standard and very clean. the highlight was by far the food. i ordered room service--margarita pizza, italian meat plate, and lemon potato octopus. the food was extraordinary.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chelsea-ann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 July 2012

Traveled with friends for this visit. Hotel lobby was reminiscent of a club with blaring music (late afternoon/evening). Overall great decor. Concierge very helpful and friendly, with great recommendations. Quality of the room - beds were a bit small. Location of hotel was generally good - hectic due to tons of construction going on (not just the WTC site).

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about W New York - Downtown

Property: W New York - Downtown
Address: 8 Albany Street, New York City, NY 10006
Phone Number:
Region: United States > New York > New York City > Financial District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#34 Spa Hotel in New York City
#149 Romantic Hotel in New York City
#161 Family Hotel in New York City
#165 Luxury Hotel in New York City
#180 Business Hotel in New York City
Price range (per night): ₹ 12,987 - ₹ 39,478
Hotel Class:4.5 star — W New York - Downtown 4.5*
Number of rooms: 217
Official Description (provided by the hotel):
W New York - Downtown is where the Financial District power action is, rubbing shoulders with the Statue of Liberty, NYSE and Brookfield Place. Power wheel and deal at our sleek and chic Living Room Bar & Terrace with stunning unobstructed north-facing views of 1 World Trade Center. With 217 rooms and 58 floors, explore the signature W bed, innovative technology, fantastic in-room entertainment and more, as Whatever/Whenever(R) makes all big city dreams come true. ... more   less 
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Also Known As:
w New York - Downtown Hotel New York City

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