I am a Kimpton fan, and found this hotel, overall, in keeping with the brand's image and execution. However, they mucked up my reservation pretty good, caused significant inconvenience, and then mucked up their apology. Net, a lot of muck ups.
I extended my reservation by one day, the reservations agent assured me that this would be included in my original reservation, no need to change rooms or check out and re-check in. When I checked in, they had the right dates, everything seemed fine. I returned to my room to get materials for a meeting and found I was locked out (because they did NOT extend the reservation as promised and as indicated when I checked in). The ensuing chaos resulted in my being hugely late for a meeting. They attempted to compensate by giving me extra coupons to use with the minibar, but then wouldn't honor them (you can only use 1 per stay!). When I brought this up to the front desk staff, they said there was nothing they could do.
Really disappointing. Not sure I'll stay at this Kimpton again.
- Official Description (provided by the hotel):
- Kimpton Hotel Eventi redefines what it is to be a Manhattan hotel. Kimpton Hotel Eventi is an experience as much as a destination. Kimpton Hotel Eventi's historic Chelsea neighborhood near the New York theater district, artful surroundings, intimate accommodations, dynamic meeting spaces and signature Kimpton hospitality combine into something extraordinary.Located near world-renowned art galleries and vibrant nightlife, Kimpton Hotel Eventi puts you within easy walking distance of Penn Station, Madison Square Garden, the Empire State Building, Macy's and entertainment venues. Just steps outside our boutique Chelsea hotel you will find those special things that make Manhattan so exciting. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Agoda and HotelQuickly so you can book your Kimpton Hotel Eventi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.