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“Close but no cigar..”

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Trump SoHo New York
Ranked #113 of 467 Hotels in New York City
Certificate of Excellence
London
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Close but no cigar..”
4 of 5 bubbles Reviewed 1 September 2012

I decided to book a five night trip to New York for my birthday and wanted to stay five star in a fun part of town. The Trump Soho is a really good option and not as expensive as other five start or some boutique hotels. In the main the staff were excellent and professional, the quality of the food excellent (we had pool food and breakfast in our rooms), the pool area is fantastic, service was quick and friendly and the rooms are very comfortable.

A few gripes and I recognise that these may be personal issues.

For a brand new building, the air conditioning is terrible. On and off all night, cold blasts of air and then warm periods.
There was as tv in the bathroom which was basically facing another wall so you couldn't watch it - didn't really care but isn't the idea that you can watch in the bath - also the wires were hanging out everywhere - is that safe?
The light didn't work in the closet.
House keeping generally excellent but failed to take breakfast things one morning despite cleaning immaculately around the breakfast table!
We paid for a deluxe room but were placed on arrival one floor above normal rooms even though I told them I wanted a higher room and I was celebrating my birthday. In fact nothing whatsoever was done to acknowledge that it was my birthday. They wanted more cash for us to go to a higher floor. I argued this point and was put on the 35th. Much better but I would have appreciated not to have to negotiate this so hard.
The walls are slightly thin - we had an enthusiastic singer next door!
Several items found their way on to my final bill. Some of which they had agreed to remove previously, some spurious. The suspicious thing is that this happened in relation to 4 different transactions. Always check your bill. They had no problem with taking them off though.
Personally I think the spa is way overpriced, literally hundreds of dollars for a back rub!

Overall the trip was great and generally the hotel is very good. Keep your expectations slightly in check however.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonBelsize
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, 7 September 2012
Dear LondonBelsize

Thank you for sharing your feedback. I am pleased to hear that overall you had a great stay. I would be happy to discuss the details of your visit, and can be reached at GMaoberoi@trumphotels.com or 212-842-5527.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,969 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (820)
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Beirut, Lebanon
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 August 2012

Excellent hotel. The staff were very friendly and accommodating. They made us feel at home. The location is great: in the hart of Soho, yet in a less crowded street, with small restaurants around and within walking distance to washington square. The room are spacious with a nice decor.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zeina E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, 7 September 2012
Dear Zeina E

Thank you for sharing your feedback about your stay with us at the Trump SoHo. I appreciate your kind words about our staff and am happy to hear you felt at home during your stay. Please let me know if I can be of assistance with any future arrangements.

Best,
Andreas Oberoi
General Manager
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Liverpool, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 31 August 2012

Chose Trump Soho as we wanted to be based downtown Manhattan and on the previous reviews we had read on Tripadvisor. I would love to say we had the experience that many people seem to have had but sadly we didn't.

It wasn't one thing that was bad, it was numerous things that led to us feeling slightly disappointed.

Check in was fine but no one told us that the main restaurant and the attached restaurant were both closed for refurbishment. I can understand them not telling us when we phoned up to check booking but it wasn't until we tried to go to one of them that this became apparent. This is not acceptable for any hotel never mind a 5* one.

WiFi in room had to be paid for. This is a familiar thing in many hotels - totally unwarranted in this type of establishment when competitors provide for free - but I didn't think I would have to pay per device.

WiFi was available in public spaces but couldn't get my iPod to connect. Spoke with other guests and they were having same problem with their iPhones and other devices. However had no problem with MacBook - go figure?

Air Conditioning in bedroom was not only loud but blew directly over the bed. Therefore kept on being woken up by cold blasts of air. Could have been prevented by a bit of thought on where to direct the vent. Couldn't switch it off because the room was too warm otherwise.

Bed was incredibly soft because of bed topper - which also made it almost too warm to sleep on.

Because of the main restaurant being closed, they were trying to provide breakfast out of The Library which had about 10-12 tables for a 390+ room hotel. This meant that there were delays - sometimes 20+ minutes - getting seated for breakfast and the service was not what would be expected of 5* hotel. Felt slighty chaotic and people arriving after you and being served before you didn't help.

On arriving back at hotel post theater, wanted to round off night with drink and some snacks. As it was past 11pm Bar D'eau said could not provide any food because kitchen was closed. When asked if they could provide some snacks to go with drinks - potato crisps or nuts - they said they couldn't. Seems odd for a bar to not be able to provide this simple accompaniment. Again not something ever experienced at other hotels stayed at. (Raises question of how do they provide 24x7 room service if kitchen closes at 11pm)

Deluxe room was exactly same as Superior room except it was on higher floor - yet picture of Deluxe room on web site shows/implies better furnishing. Slightly misleading.

On the plus side the majority of staff were excellent - special mention should go to the bell staff who were outstanding. Concierge and guest services were also good.

As I said it was too many little things that added up to the feeling of disappointment with our overall experience.

Would I go back - maybe, but there are other hotels in NYC that we have had much better overall experience and it is because of that that I would probably stay elsewhere.

Maybe our expectations had been falsely set high by the reviews we had read but sadly we didn't feel we had had the same experience as others had. It felt like a 4* hotel aspiring to be 5* but not quite executing properly to achieve it.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Pika_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, 7 September 2012
Dear Peter_S0711

Thank you for your feedback and for your kind comments about our bell, concierge and guest services team. I am sorry that we did not meet your expectations on this visit. I would be happy to discuss your stay personally with you, and can be reached at GMaoberoi@trumphotels.com or 212-842-5527. I look forward to speaking with you soon.

Best,
Andreas Oberoi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 30 August 2012

We were so excited about staying at the Trump Hotel in Soho & when we checked in we were not dissapointed. We received a great welcome & a glass of fizz, what more could you wish for?
We took our own cases to our room as we have made the mistake of having the porters bring them in other great hotels & waited & waited. Our friends made the mistake & received their cases 90 mins later!
Our room was beautiful, tastefully designed with a whole side of our room being a floor to ceiling window with breathtaking views over New York. We also had a fab coffee machine which was well stocked & great in the mornings. Our King sized bed was the most comfortable we have ever stayed in & the deep fluffy gowns were lush!
Our breakfast on the first day was unbelievably slow & we had to hunt servers to order drinks & food. The second day was much better though & the quality of the food was great throughout.
We had drinks in all of the hotel bars & each of them were brilliant in their own individual ways.
I checked the Hotel website out before we booked & I have to say that it was true to form on all the Hotel had to offer.
On the whole we loved it here & the locality of the Hotel is great to walk around the amazing shops, bars & restaurants that Soho has to offer


l

Room Tip: We went for the Deluxe Guest Room & it was amazing but I'm sure all the rooms here would be...
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stuart K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, 6 September 2012
Dear Stuart K

Thank you for sharing your experience at the Trump SoHo. I am happy to hear you enjoyed the views from your room’s floor to ceiling windows and all of the room amenities we offer. I look forward to welcoming you back in the future.

Best,
Andreas Oberoi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington, United States
1 review
5 of 5 bubbles Reviewed 30 August 2012

My husband and I stayed here for two nights to celebrate our 10th wedding anniversary. We both LOVED the hotel. When we mentioned our anniversary offhandedly to one of the staff, that evening we were sent lovely chocolate-covered strawberries and sparkling water (we don't drink alcohol). The concierge service was very helpful, the "house car" was a great alternative to taxis when it was available, the room was very clean and very comfortable, and the pool area was very relaxing. We will definitely stay here again next time we are in NYC.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, 31 August 2012
Dear Amanda S

Thank you for choosing to stay with us for your 10th anniversary celebration. I appreciate your kind comments about our concierge team and am happy to hear you had a memorable stay. I look forward to welcoming you back to the Trump SoHo on your next visit to NYC.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trump SoHo New York

Property: Trump SoHo New York
Address: 246 Spring Street, New York City, NY 10013-1521
Phone Number:
Region: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Spa Hotel in New York City
#30 Business Hotel in New York City
#62 Family Hotel in New York City
#85 Romantic Hotel in New York City
#90 Luxury Hotel in New York City
Price range (per night): ₹ 24,014 - ₹ 43,855
Hotel Class:5 star — Trump SoHo New York 5*
Number of rooms: 391
Official Description (provided by the hotel):
Adding distinction to the skyline, Trump SoHo® New York brings a new perspective of Manhattan from its 391 guest rooms, providing unparalleled views of the city from floor-to-ceiling windows in the deluxe and premiere rooms and suites. The Spa at Trump® features New York's only luxury hammam experience, relaxation rooms and fitness center. Trump SoHo is pleased to welcome the new signature restaurant Koi SoHo, featuring an imaginative menu of contemporary Japanese cuisine. Plan your business or social gathering in one of the hotel's exclusive meeting and event spaces. Unwind over cocktails in The Library or retreat to the seasonal Bar d'Eau with its outdoor pool deck. Possessing one of the city’s most coveted locations where SoHo meets Tribeca and the West Village with celebrated art galleries, restaurants, shopping and nightlife, Trump SoHo New York is downtown like you’ve never experienced. ... more   less 
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Also Known As:
Trump Soho New York Hotel New York City

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