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“So close to excellent, but just a bit off” 4 of 5 bubbles
Review of Trump SoHo New York

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Trump SoHo New York
Ranked #113 of 477 Hotels in New York City
Certificate of Excellence
Burlington, Canada
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“So close to excellent, but just a bit off”
4 of 5 bubbles Reviewed 16 July 2012

We chose to stay at Trump Soho because of a superb experience we'd had a Trump Chicago. So much about this hotel is perfect, but there were just a few things that a hotel of this calibre should have better dealt with.

Notes on our reservation weren't acknowledged, nor addressed in room choice. I was advised of a choice to pay $75 for a rollout for our daughter, or to upgrade to a suite. I chose the suite upgrade. However, when I called to have the sofabed made up, I was advised it would be a further $75 charge. When this was straightened out, they failed to provide the turndown service up to three hours later. When paying this much for a room, is it really necessary to charge for Wifi??? Lastly, they didn't give my daughter her Trump Kids package - we had to call and ask for it. Are this big things? No, but they shouldn't happen at a place like this.

Now, onto the pros. This hotel is in an excellent location. Our suite was immaculate, sizeable, with all the amenities one could hope for. Service at the pool was great, food at breakfast was good, and the valet/door staff were just fabulous - they really often double as concierge.

However, it is pricy, and I would hope they get the small issues sorted out to make this a perfect getaway.

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Suzanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, 18 July 2012
Dear SuzanneM7

Thank you for your feedback. I do apologize for the miscommunication with the notes on your reservation and would like to know which notes were not acknowledged. At your convenience, I would be happy to discuss your stay personally with you, and can be reached at GMaoberoi@trumphotels.com or 212-842-5527.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,806 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (797)
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English first
Birmingham, Alabama
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 15 July 2012

Location is one or two blocks out of the SOHO action, but i would go again for sure. It is not "trumpy" if that is a word. I was worried that it would be gaudy and filled with fake-gold Donald trump stuff. It was the opposite. Very sleek and modern and sophisticated. The spa no good though The Hammahm thing they hype is just weird. No one wants that. The gyms really nice. They even provide clothes if you need some. Lots of celebs stay here.

Room Tip: Get a high floor so you have a view.
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  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Oscar36111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, 19 July 2012
Dear Oscar36111

I appreciate you sharing your feedback. I am pleased that you enjoyed our health club and location in SoHo. I look forward to welcoming you back to the Trump SoHo.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sydney
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 15 July 2012

I haven't stayed in many 5 star hotels, nor in many hotels in new York, however this one really impressed me. Whilst we had a room on a low floor without view, the room itself was very large and very well appointed with comfortable funrhisings and useful technology. The bathroom alone was the same size as our Paris hotel room last year! It had double sink,large bath, big shower etc etc. service was also excellent. Location we loved just 2 mins walk into spring st soho. Preferred this location to midtown where we also stayed three nights.
Tip: first night we found the bed way too soft, but they were able to tur the mattress over second night so it was much more to our taste.

Stayed July 2012, travelled as a couple
Helpful?
Thank robp26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, 19 July 2012
Dear robp26

Thank you for sharing your feedback on TripAdvisor. I am happy to hear that you enjoyed the features of our rooms and our downtown location. Please let me know if I can be of assistance with any future arrangements.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
174 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 bubbles Reviewed 15 July 2012

wow -i try a lot of 5 star plus hotels in new york over the last 10 years, but trump soho hotel is the best of the town, every day a warm welcome from very friendly employee's, great and comfortable room product, best located, near to the heart of SOHO, great pool and terrace area, good concierge services, wow, great, just perfect!!!!!

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mp72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpNYCSoHo, General Manager at Trump SoHo New York, responded to this review, 19 July 2012
Dear mp72

Thank you for the nice comments about our friendly team and concierge services at the Trump SoHo. I am happy to hear that you had an outstanding stay and enjoyed our location in SoHo. I look forward to welcoming you back in the future.

Best,
Andreas Oberoi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando
Level Contributor
62 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed 14 July 2012

I don't know why but you could be waiting 5 minutes for a lift to come, very strange, maybe one was broken?

Lovely hotel, brillant rooms, amazing beds, super location.

Few annoying things no news paper after ordering and v cheeky trying to charge for wifi! I had comp wifi on the package but then told only on the wifi in reception went to reception and told to just take the charge and would be refunded, only small thing but bit sloppy and should not be charging wifi when paying $600 + per night!!!

  • Stayed July 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank lipper1907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Trump SoHo New York

Property: Trump SoHo New York
Address: 246 Spring Street, New York City, NY 10013-1521
Phone Number:
Region: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Spa Hotel in New York City
#30 Business Hotel in New York City
#63 Family Hotel in New York City
#86 Romantic Hotel in New York City
#90 Luxury Hotel in New York City
Price range (per night): ₹ 28,726 - ₹ 52,322
Hotel Class:5 star — Trump SoHo New York 5*
Number of rooms: 391
Official Description (provided by the hotel):
Adding distinction to the skyline, Trump SoHo® New York brings a new perspective of Manhattan from its 391 guest rooms, providing unparalleled views of the city from floor-to-ceiling windows in the deluxe and premiere rooms and suites. The Spa at Trump® features New York's only luxury hammam experience, relaxation rooms and fitness center. Trump SoHo is pleased to welcome the new signature restaurant Koi SoHo, featuring an imaginative menu of contemporary Japanese cuisine. Plan your business or social gathering in one of the hotel's exclusive meeting and event spaces. Unwind over cocktails in The Library or retreat to the seasonal Bar d'Eau with its outdoor pool deck. Possessing one of the city’s most coveted locations where SoHo meets Tribeca and the West Village with celebrated art galleries, restaurants, shopping and nightlife, Trump SoHo New York is downtown like you’ve never experienced. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Prestigia, Agoda and Expedia so you can book your Trump SoHo New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Trump Soho New York Hotel New York City

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