We chose to stay at Trump Soho because of a superb experience we'd had a Trump Chicago. So much about this hotel is perfect, but there were just a few things that a hotel of this calibre should have better dealt with.
Notes on our reservation weren't acknowledged, nor addressed in room choice. I was advised of a choice to pay $75 for a rollout for our daughter, or to upgrade to a suite. I chose the suite upgrade. However, when I called to have the sofabed made up, I was advised it would be a further $75 charge. When this was straightened out, they failed to provide the turndown service up to three hours later. When paying this much for a room, is it really necessary to charge for Wifi??? Lastly, they didn't give my daughter her Trump Kids package - we had to call and ask for it. Are this big things? No, but they shouldn't happen at a place like this.
Now, onto the pros. This hotel is in an excellent location. Our suite was immaculate, sizeable, with all the amenities one could hope for. Service at the pool was great, food at breakfast was good, and the valet/door staff were just fabulous - they really often double as concierge.
However, it is pricy, and I would hope they get the small issues sorted out to make this a perfect getaway.
- Official Description (provided by the hotel):
- Adding distinction to the skyline, Trump SoHo® New York brings a new perspective of Manhattan from its 391 guest rooms, providing unparalleled views of the city from floor-to-ceiling windows in the deluxe and premiere rooms and suites. The Spa at Trump® features New York's only luxury hammam experience, relaxation rooms and fitness center. Trump SoHo is pleased to welcome the new signature restaurant Koi SoHo, featuring an imaginative menu of contemporary Japanese cuisine. Plan your business or social gathering in one of the hotel's exclusive meeting and event spaces. Unwind over cocktails in The Library or retreat to the seasonal Bar d'Eau with its outdoor pool deck. Possessing one of the city’s most coveted locations where SoHo meets Tribeca and the West Village with celebrated art galleries, restaurants, shopping and nightlife, Trump SoHo New York is downtown like you’ve never experienced. ... more less
- Reservation Options:
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- Also Known As:
- Trump Soho New York Hotel New York City