We booked into this hotel via tripadvsor/ agent. But on arrival no booking existed! Disaster! To the rescue came Clarence. What a star. Totally un flappable and very helpful. He totally resolved our predicament and managed to get rooms. The hotel/ condo is fantastic and great location a must if in ny. If you want to book this establishment go direct to hotel NOT via 3rd party. Clarence top marks to you from our party.