We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (186)
Filter reviews
187 results
Traveller rating
101
53
23
5
5
Traveller type
Time of year
LanguageAll languages
More languages
101
53
23
5
5
Show reviews that mention
All reviews floor to ceiling windows rooftop bar dean and deluca times square front desk newer hotel great location port authority a king bed room high floor spent nights at this hotel onsite restaurant free night adequate size restaurant recommendations new york times subway entrance
Filter
Updating list...
51 - 56 of 187 reviews
Reviewed 1 September 2018 via mobile

Just came back after staying here for 5 nights. Hotel was very clean, bed was very comfy and hotel room was spacious and modern. Staff were very friendly. Excellent location. Only disappointment was that AC was noisy.

Date of stay: September 2018
Trip type: Travelled with family
2  Thank Roshney M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephanieD4348, Manager at AC Hotel by Marriott New York Times Square, responded to this reviewResponded 12 September 2018

Hello Roshney M,

We are so glad that you chose to spend your 5 nights in New York City with us. We know that there are many options for you in Manhattan and we are happy that you chose to experience the AC. Our team's goal here at the AC is to make sure that we are creating a personal and memorable experience for each and every one of our guests; to hear that we were successful during your stay is fantastic! I sincerely apologize for the loud HVAC unit in the room. I understand how important it is to get a good night's sleep when traveling and we will be sure to have this addressed by our Engineering Expert team.

I do look forward to welcoming you back should your travels bring you back to New York City!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2018 via mobile

Very friendly staff. Comfortable beds. Close to everything you want to see. Restaurant on site was good food but expensive. The staff was helpful with information and suggestions of local eateries and sites to see. Would definitely stay here again. Also recommended it to friends and family.

Date of stay: August 2018
Trip type: Travelled with family
1  Thank KarenC3472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephanieD4348, Manager at AC Hotel by Marriott New York Times Square, responded to this reviewResponded 12 September 2018

Hello KarenC3472,

Thank you for choosing to stay with us here at the AC Times Square! We truly value your business and feedback. I am delighted to hear that your experience has exceeded your expectations! We look forward to welcoming you back should your travels bring you to New York City in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2018

The only problem is that their check-in starts at 3 p.m. when the checkout time is noon. With more staffing or funds spent on labor - this could easily be rectified to 1 or 2 p.m. to offer better service to the guests.
Either that or they could have options for an early check in package for a fee. Apart from the check in the hotel itself is fantastic and is right in midtown Manhattan, just a few steps from PABT.
The rooms are well maintained and has floor to ceiling glass windows which makes it a very modern New York City hotel and you will get your money's worth at it.

Room tip: No need to pay for high floor charge and go for a normal room.
Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Rohit G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2018

We have just spent 5 nights at this hotel on a family holiday to NY. The hotel is new and modern with lovely rooms and bathrooms. The downside in the rooms is the overpoweringly loud air conditioning, it is so loud you can't hear anything over it and bearing in mind we visited during a heatwave this was an issue. The housekeeping was hit and miss. Although the room and bathroom were always clean, the amount of towels and toiletries we received varied day to day. The biggest asset to the AC is the fantastic staff. Every single one was polite, helpful and cheerful at all times. Lynn was a particular help on the couple of occasions we made an enquiry. I would recommend this hotel to anyone having a trip to NY.

Date of stay: August 2018
4  Thank Catherine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2018

What a great new and clean place to stay. I was so happy with my stay. The halls, the lobby, the room, everything is so nice. Be sure to take a trip to the roof-top bar. So nice and not well known just yet. We loved it and recommend. What a great find.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank TravelAsYouGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews