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“Nice hotel”

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Marriott Vacation Club Pulse, New York City
Ranked #163 of 466 Hotels in New York City
GreenLeadersSilver level
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice hotel”
Reviewed 2 July 2012

Stayed at The Strand for one week.Was a bit wary because of some bad reviews.However really enjoyed my stay.Stayed in the King room,nice comfy bed room was of a good size,bathroom was average sized for 2 people.Free robes,towels,toiletries,umbreall all provided for.No problems with the room except would have been handy to have a fridge in there and also a less noisy air-con.Apart from that the hotel is in a good location to the local subway and Times Square.
Also the free wifi at the hotel is a bonus,

Roof top bar at The Strand was great,nice views of Empire State Building.The staff were all lovely too.Overall nice boutique hotel,Would recommend highly.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zee271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 4 July 2012
Dear Guest,

Thank you for taking the time to write about your recent visit. We are very grateful for your eloquence when describing many of the niceties of our guest rooms. Our comfortable beds, complimentary Wi-Fi, oversized terry towels, oversized umbrellas and distinct Fragonard bath toiletries are just a few of the details that make the Strand so special. We are pleased that you had the opportunity to enjoy the captivating Empire State views from our retractable roof top bar and sincerely appreciate that you will recommend the Strand to others.

Enjoy your summer; hope to see you back soon!

Warm regards,

John N. Loizos
General Managers
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Toronto, Canada
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 July 2012

I stay here or business 2x/month. Much better than hilton garden inn or radisson martinique. The rooms are clean, service is good, and restaurant is very good. Free breakfast is delightful -real food, not doughnuts and yoghurt. Rooftop bar is a bonus but most nghts is booked for private functions. Rooms have robes, good hairdryer, but no bottled water.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KimBWV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 4 July 2012
Dear Guest,

Thank your for your excellent review! We are appreciative of your comments and for your emphasis on the great value that we offer. We are particularly pleased that as a business traveler you see the exceptional value when comparing us to the larger hotel chains. We not only offer a wide range of complimentary services but can do more in the way of earning points and then redeem your points by choosing any of unique amazing independent hotels though our “Stash” point program, making us a true value when comparing the chain hotel alternatives. Once again thank you for selecting the Strand and we strongly recommend calling us directly for the best available rates.

Enjoy your summer!

Sincerely,

John N. Loizos
General Manager
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Rancho Santa Margarita, California
Level 1 Contributor
2 reviews
Reviewed 30 June 2012

I spent two nights at The Strand. When I arrived in a cab I got out of the car and my bag was already waiting for me on the curb. My room was clean and the location was great. The roof top lounge was amazing at night. A bit expensive but you are in NYC. Fantastic location. Close to GCS, times square and Bryant Park. Can't wait to come back

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shelley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 4 July 2012
Dear Guest,

Thank you for your glowing review! We are happy that we were able to exceed your expectations with our excellent service, cleanliness of rooms and fantastic location. We look forward to welcoming you in the near future.

Enjoy your summer!

Warm regards,

John N. Loizos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aalst, Belgium
Level 5 Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 28 June 2012

The location of The Strand on West 37th is excellent for visiting the city. The rooms are okay, very good bed, bathroom with everything you need (except a showercap, but available at the reception), flatscreen tv with a lot of channels, safe.
But: a very noisy airco and ineffectice when the outside temperature reached more than 95 degrees (couldn't go below 79 degrees during one night). The airco was noisy in the three rooms we and our relatives occupied and there's nothing you can do about as the fan has only one speed.
Also a rotten system of minibar: from the moment you touch an item, it's automatically on your bill.
The rooftop bar is very nice with vieuw on the Empire State.
There's a breakfast buffet (with little choice) downstairs for those who take a room with breakfast included. But it's in a corner of a meeting room and very uninviting. It's much better to have your breakfast in the restaurant.
Also cleaning could be better: an hairpin stayed on the floor for three days (and maybe is still there).
So: a good hotel, that should be very good with a little improvement.

Room Tip: As the airco is very noisy, it's best to use earplugs if you want a quiet night.
See more room tips
  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank agdebrouwer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 4 July 2012
Dear Guest,

We apologize that you encountered some shortcomings during your recent visit and can assure you that we will immediately look into them. I would sincerely appreciate the opportunity of speaking to you at your convenience about your stay. Your feedback is vital to our success and hope to speak to you soon. I can be reached directly at (646) 368-6415.

Sincerely,

John N. Loizos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia
Level 5 Contributor
93 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 27 June 2012

We had to overnight in NYC on way back home from Rome and stayed at the Strand. Very good location, close to Broadway and Times Square. Helpful staff. A good value. The view of the Empire State BLDG from the roof top bar was sensational. The room and bathroom were small but very nice. A comfortable bed was the best treat after spending 9 hrs on a plane. I would definitely stay at the Strand again.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom_Q_65203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Marriott Vacation Club Pulse, New York City, responded to this review, 4 July 2012
Dear Guest,

So glad that your overnight visit from Rome was so pleasant and that the Strand made such an impression for such a short stay. We are pleased that the comfort of our beds and view from the roof top bar was the therapy you needed after a long 9 hour trip, hope that your next trip will be much longer. Your friends await you at the Strand!

Warm regards,

John N. Loizos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marriott Vacation Club Pulse, New York City

Property: Marriott Vacation Club Pulse, New York City
Address: 33 West 37th Street, New York City, NY 10018-6201 (Formerly The Strand Hotel)
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #163 of 466 Hotels in New York City
Price range (per night): ₹ 11,989 - ₹ 28,877
Hotel Class:4 star — Marriott Vacation Club Pulse, New York City 4*
Number of rooms: 177
Official Description (provided by the hotel):
Revel in style when retreating our boutique New York resort located in the heart of New York City's Fashion District on 37th Street between Fifth and Sixth Avenues. The Marriott Vacation Club Pulse, New York City offers well-appointed guestrooms coupled with arrays of unique amenities, including an all-weather rooftop lounge overlooking the iconic Empire State Building and the city beyond. Through our centrally situated location between Penn Station and Grand Central Station, top destinations including Times Square, Broadway theater district, and elegant designer boutiques on Fifth Avenue are in close proximity. ... more   less 
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