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Holiday Inn Express New York City Times Square
Ranked #292 of 466 Hotels in New York City
Crawley, United Kingdom
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“great value”
Reviewed 7 June 2012

The hotel is great value & not too far from the sights. The rooms are big enough for a short city break & if you ask for a high floor you'll have a great view of the city. The hotel provides complimentary wifi & breakfast. The breakfast is very nice, especially the cinnamon buns but can get quite busy as it gets later. The hotel is around 10-15 minute walk from Times Square which is ok, but after a busy day walking or shopping....it can feel a little far. We had read about waiting times for the lifts (or elevators) but we did not have a problem & we stayed on the 31st floor. Hotel provided storage for our luggage on departure & offered to book a taxi back to JFK.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank n0tat0urist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 10 June 2012
Hello! Thank you for taking the time to review our hotel! We hope that you enjoyed your stay and had a wonderful time while in NYC. We strive to offer great amenities, service and value for all of our guests and are thrilled that you found this to be true during your stay. We are also relieved that you did not experience any delays with our elevators, as they sometimes can be a challenge. Thank you again for your feedback and we hope to have you stay with us again!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (468)
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Aberdeen
Level 4 Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 June 2012

Holiday Inn Express hotels are consistently clean, with friendly helpful staff and this is no exception. Five minutes away from Times Square in a very safe district, this hotel was spotless (we're fussy!). The rooms are compact but more than adequate for the three of us and the bed linen and towels were of a very good quality. Breakfast was good with a good selection of bagels, toast, cereal, yoghurts etc. The staff were very helpful and kept us well informed when one of the elevators broke down on the progress of repairs. We did have to wait a little longer to go up and down but it wasn't anything to fuss about. This is a very pleasant hotel we would heartily recommend for the price in central New York.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Micra038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 10 June 2012
Thank you all for staying with us and for continuing to choose the Holiday Inn Express for your accommodation needs! We are so happy to see you enjoyed your stay and that our location was convenient for all of your activities. We apologize for any delays you may have experienced due to our elevator service, but appreciate your kind understanding. We are humbled by your recommendation and hope to have you stay with us again during your next visit to NYC! Safe travels!
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Fredericton, NB
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 June 2012

Thanks for a great week last week. We too lived, somehow, through elevator hell. 30 min from the 35th floor was a pain - but we know it wasn't your fault. You did try everything possible to make it right, and you did. We loved Alex. Thanks for the early check-in, the storage of bags, the breakfast in the morning and the excellent cleaning. An odd style hotel, but you folks make the best of it. We would stay there again, without hesitation.

Room Tip: If you want to save the pain of elevator, pick a floor on the lower 5 floors where you can walk up a...
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChapmanFamily614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 10 June 2012
Hello Chapman Family! We are delighted that you enjoyed your time in NYC! We hope we were able to contribute to your experience in a positive way. We apologize that you had to put up with our elevator challenges, but greatly appreciate your gracious understanding and willingness to see some humor in it all. Most of all, we appreciate your recognition of our staff’s efforts, as we all work around the clock to ensure our guests receive the best service and value. We sincerely hope to have you stay with us again and look forward to your return!
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Kitchener, Canada
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 June 2012

Went here for our anniversary. The rooms are small but after all this is NYC. The staff were amazing the hotel was spotless. You can't beat the price for NYC. Great location (walking distance from Penn Station). Will be staying here next time we visit NYC.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chaos-CDN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 6 June 2012
Hello and thanks for the great review! Congratulations on your anniversary and we appreciate you choosing our hotel to celebrate the special occasion. We hope you enjoyed your time here and that we were able to exceed your expectations. We look forward to having you stay with us again during your next trip to NYC! Thanks again!
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Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 June 2012

Our room was very nice for a NY City hotel. Just like a typical Holiday Inn Express hotel room only about 30% smaller. The room was very clean and the bathroom was close to a normal size. The shower was great! Breakfast was a mad rush, but well stocked and tasty. We are a family of four and would definitely stay here again. We are picky when it comes to hotels and highly recommend this one!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drock534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 5 June 2012
Greetings! We really appreciate you sharing your feedback about your stay and hope we were able to exceed your expectations. We hope you had a great time while you were here and were able to take home some happy memories. Thank you so much for choosing the Holiday Inn Express Times Square and we sincerely hope to have you stay with us again. Thanks again and safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express New York City Times Square

Property: Holiday Inn Express New York City Times Square
Address: 343 West 39th Street, New York City, NY 10018-1401
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#166 Romantic Hotel in New York City
#204 Business Hotel in New York City
#230 Family Hotel in New York City
Price range (per night): ₹ 11,867 - ₹ 27,540
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
Number of rooms: 210
Official Description (provided by the hotel):
This New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the newly renovated Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more   less 
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Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City

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