Loved the location of the hotel, walking distance from times square and close to the underground train. The hotel's room are small but clean and modern. The brakfast area is a little crowded... that was excpected.More
Loved the location of the hotel, walking distance from times square and close to the underground train. The hotel's room are small but clean and modern. The brakfast area is a little crowded... that was excpected.MoreShow less
Hello Joan! Thanks for the kind review of our hotel! We’re happy to see that our location was convenient for your activities during your time in NYC. We hope that you were able to enjoy some good weather while you were here : ) We apologize for the congestion in our breakfast area, as it tends to get very busy during peak hours. We do appreciate you doing your research though, so you were able to anticipate this happening. Thanks again for sharing your feedback and we hope to have you stay with us again soon!
Staying in this hotel while in New York was perfect for me and my wife. It is almost in the center of Times Square with everything within walking distance. The hotel is clean and the staff (especially Juicy Villanueva) was most helpful and accommodating, and with breakfast free everyday, one gets a very great deal. We will certainly stay in this hotel again the next time we visit the Big Apple. /Peter and Roselle
Hi Peter and Roselle! Thank you two so much for choosing our hotel for your accommodation needs while in NYC! We sincerely hope you enjoyed your stay and that we were able to meet and exceed your expectations. We thank you for mentioning Juicy in your review as she is a valuable member of our team. We can’t wait to have you stay with us again and look forward to your return!
We only stayed in this hotel for one night, but it was great ! it was close to so many things, a couple blocks from Times Square :) pretty expensive, but i think that may be cause we stayed on the 34th floor and made sure it had a good city view. It was so clean and modern and, new yorkish ! Only downside is there's only one elevator for 35 floors of people.
Hi Chloe! Thanks for the great review! We’re happy to see that our location was convenient for all of your activities and that you enjoyed your time with us. We apologize for any delays you may have experienced with our elevators, but we are happy to report that both (yes, we have 2 elevators) are working great now : ) Thanks again and we look forward to having you stay with us again soon!
Just spent 3 nights here. Loved the location for sight-seeing both uptown and downtown. With Candlewood Suites located right next door there are lots of cabs on W. 39th in front of the hotel. Front desk staff were friendly and helpful, stored our luggage upon our early arrival and arranged for Priority Club 1:00PM check-in. Auxillary staff were equally friendly, always said hello or good morning when encountered in halls or on elevators.
We had a King bed room on 36th floor (Rm 3606) with a fantastic view looking downtown. The Empire State Building was visible on our left, the new Freedom Tower downtown could be clearly seen - already all lit up at night, by the way - and the Hudson Riverwas over to our right. Wish I had brought binoculars and next time I will, for sure.
The room was basically clean and nicely decorated. It was not huge, but it certainly was adequate for two. A few small negatives - the mirrors in the room were not clean upon arrival (hand/fingerprints visible) and these smudges were not removed during our stay. The mattress and the pillows were VERY comfortable. On one of our days there was no top sheet put onto the bed. (Not the "top, top" sheet, I'm talking about the upper sheet right above the fitted bottom sheet.)However, a fresh sheet was provided within 5 minutes of our call to the front desk.
Bathroom: Very clean. Small with tub, toilet and a very small vanity. A negative: The white cast iron bathtub has a large chip on the floor surface of the tub. A simple paint-on repair needs to be done.
On an evening we felt like eating in, friendly front desk personnel provided us with menus for 5 different local restaurants that deliver to the hotel. We chose Fat Sal's Pizza - but ordered full dinners. Delicious food and a lot of it, for a reasonable price! A delicious veal parmesan dinner with salad and bread for $12.95 in Manhattan? Wow!
The elevator situation is the same as in many tall buildings I have stayed in or worked in. At certain very busy times of day, it can take a while. You need to allow for this when figuring the time to leave your room for a scheduled event. Just leave 10 minutes earlier than you normally would at peak hours - which would be breakfast time, checkout time, check in time, etc.
Tip: When staying on an upper floor, keep pressing the call button from time to time as you wait. Thus, in case your call was cancelled by another person on a lower floor, you will send another call into the system.
Breakfast: I thought it was outstanding for choices. A much wider choice of breakfast foods than I have seen at many other Holiday Inn Expresses. Four different juice choices. Pancakes, sausage patties, bacon, omelettes. Watch out - the coffee is hot, hot, hot!
For smokers: Non-smoking building. There's a park bench located outside of the entrance on W. 39th St. where you can chat with other guests and even some locals from time to time.
Yes, I would definitely stay here again. The only reason I gave 4 stars rather than 5 stars was the few minor problems - which I would be willing to bet will be corrected promptly.
Hello BellaPittsburgh94! Thank you for writing such a thorough, objective review of your stay. We have to admit, we were surprised to see such a well written review pointing out important aspects of our hotel. We have already shared your review with each department head in our hotel and will definitely take advantage of your comments in order to improve our hotel and services. We sincerely appreciate your review and would love to have you stay with us again so we can make sure we do everything we can to earn those 5 stars! Thanks!
We stayed at this hotel for 5 nights. It was our first trip to New York, The location wasn't bad, fairly close to Times Square. The room was small but very clean. We were only in the room to sleep so it didn't matter that much. All the staff were were friendly and polite. We stayed with our two teenage sons. We had a great time and would stay there again.
Hi there! Thank you for choosing our hotel for you first trip to New York! We really hope you enjoyed your time here and that we were able to accommodate all of your needs. Thank you for sharing your comments with the Trip Advisor community. We hope others will benefit from your review. Please come back and visit us again soon! Safe travels!
I donot know what came into me taking my family to this place. A gay strip club is on the way to Times Square and I had my wife, two under 6 kids, my younger sister and my mother with me. Moreover, it is four rooms or so per floor over more than 25 or so floor being served with only one elevator! Thus, it is not suitable at all for families. Otherwise, if you are travelling alone or just a couple on a limited budget, this is good enough. Very short walk to Times Square, NY Times building and the Grand Station. Given it is an express, the deli next door is great help but closes early. Also Hertz is very close by and so many exits from the island for drivers. The breakfast is very limited in a very small room but decent.
Hello and thank you for taking the time to share you experience with other travelers. We really appreciate you choosing our hotel for your accommodation needs while in NYC. We would like to apologize for failing to meet all of your expectations. We realize that there are some businesses in NYC that are not exactly family friendly, but unfortunately we cannot control their right to operate. We counter this with a warm, safe and friendly environment to return to after a long day in the city. We also apologize that you experienced delays with our elevators. Both of our elevators are up and running great now, so we hope you get a chance to come back and try them out! We understand that our hotel may not have been ideal for your needs, but rest assured, we do whatever we can to make sure our guests are happy and comfortable while they are with us. We hope you will consider staying with us again in the future. Thanks!