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“Hotel is located in the middle of all te\he tourist spots”

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Holiday Inn Express New York City Times Square
Ranked #276 of 467 Hotels in New York City
Houston, Texas
2 reviews
“Hotel is located in the middle of all te\he tourist spots”
4 of 5 bubbles Reviewed 1 May 2012

Loved the location of the hotel, walking distance from times square and close to the underground train. The hotel's room are small but clean and modern. The brakfast area is a little crowded... that was excpected.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 5 May 2012
Hello Joan! Thanks for the kind review of our hotel! We’re happy to see that our location was convenient for your activities during your time in NYC. We hope that you were able to enjoy some good weather while you were here : ) We apologize for the congestion in our breakfast area, as it tends to get very busy during peak hours. We do appreciate you doing your research though, so you were able to anticipate this happening. Thanks again for sharing your feedback and we hope to have you stay with us again soon!
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2,037 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (455)
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English first
Quezon City, Philippines
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 May 2012

Staying in this hotel while in New York was perfect for me and my wife. It is almost in the center of Times Square with everything within walking distance. The hotel is clean and the staff (especially Juicy Villanueva) was most helpful and accommodating, and with breakfast free everyday, one gets a very great deal. We will certainly stay in this hotel again the next time we visit the Big Apple. /Peter and Roselle

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 5 May 2012
Hi Peter and Roselle! Thank you two so much for choosing our hotel for your accommodation needs while in NYC! We sincerely hope you enjoyed your stay and that we were able to meet and exceed your expectations. We thank you for mentioning Juicy in your review as she is a valuable member of our team. We can’t wait to have you stay with us again and look forward to your return!
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Penticton, Canada
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 30 April 2012

We only stayed in this hotel for one night, but it was great ! it was close to so many things, a couple blocks from Times Square :) pretty expensive, but i think that may be cause we stayed on the 34th floor and made sure it had a good city view. It was so clean and modern and, new yorkish ! Only downside is there's only one elevator for 35 floors of people.

Room Tip: the higher the better !
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chloe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 5 May 2012
Hi Chloe! Thanks for the great review! We’re happy to see that our location was convenient for all of your activities and that you enjoyed your time with us. We apologize for any delays you may have experienced with our elevators, but we are happy to report that both (yes, we have 2 elevators) are working great now : ) Thanks again and we look forward to having you stay with us again soon!
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Pittsburgh, PA
Level Contributor
85 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 30 April 2012

Just spent 3 nights here. Loved the location for sight-seeing both uptown and downtown. With Candlewood Suites located right next door there are lots of cabs on W. 39th in front of the hotel. Front desk staff were friendly and helpful, stored our luggage upon our early arrival and arranged for Priority Club 1:00PM check-in. Auxillary staff were equally friendly, always said hello or good morning when encountered in halls or on elevators.

We had a King bed room on 36th floor (Rm 3606) with a fantastic view looking downtown. The Empire State Building was visible on our left, the new Freedom Tower downtown could be clearly seen - already all lit up at night, by the way - and the Hudson Riverwas over to our right. Wish I had brought binoculars and next time I will, for sure.

The room was basically clean and nicely decorated. It was not huge, but it certainly was adequate for two. A few small negatives - the mirrors in the room were not clean upon arrival (hand/fingerprints visible) and these smudges were not removed during our stay. The mattress and the pillows were VERY comfortable. On one of our days there was no top sheet put onto the bed. (Not the "top, top" sheet, I'm talking about the upper sheet right above the fitted bottom sheet.)However, a fresh sheet was provided within 5 minutes of our call to the front desk.

Bathroom: Very clean. Small with tub, toilet and a very small vanity. A negative: The white cast iron bathtub has a large chip on the floor surface of the tub. A simple paint-on repair needs to be done.

On an evening we felt like eating in, friendly front desk personnel provided us with menus for 5 different local restaurants that deliver to the hotel. We chose Fat Sal's Pizza - but ordered full dinners. Delicious food and a lot of it, for a reasonable price! A delicious veal parmesan dinner with salad and bread for $12.95 in Manhattan? Wow!

The elevator situation is the same as in many tall buildings I have stayed in or worked in. At certain very busy times of day, it can take a while. You need to allow for this when figuring the time to leave your room for a scheduled event. Just leave 10 minutes earlier than you normally would at peak hours - which would be breakfast time, checkout time, check in time, etc.

Tip: When staying on an upper floor, keep pressing the call button from time to time as you wait. Thus, in case your call was cancelled by another person on a lower floor, you will send another call into the system.

Breakfast: I thought it was outstanding for choices. A much wider choice of breakfast foods than I have seen at many other Holiday Inn Expresses. Four different juice choices. Pancakes, sausage patties, bacon, omelettes. Watch out - the coffee is hot, hot, hot!

For smokers: Non-smoking building. There's a park bench located outside of the entrance on W. 39th St. where you can chat with other guests and even some locals from time to time.


Yes, I would definitely stay here again. The only reason I gave 4 stars rather than 5 stars was the few minor problems - which I would be willing to bet will be corrected promptly.

Room Tip: I would wait for an elevator any old time in order to have the fantastic view of the city one gets f...
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BellaPittsburgh94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 5 May 2012
Hello BellaPittsburgh94! Thank you for writing such a thorough, objective review of your stay. We have to admit, we were surprised to see such a well written review pointing out important aspects of our hotel. We have already shared your review with each department head in our hotel and will definitely take advantage of your comments in order to improve our hotel and services. We sincerely appreciate your review and would love to have you stay with us again so we can make sure we do everything we can to earn those 5 stars! Thanks!
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Sydney
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 28 April 2012

We stayed at this hotel for 5 nights. It was our first trip to New York, The location wasn't bad, fairly close to Times Square. The room was small but very clean. We were only in the room to sleep so it didn't matter that much. All the staff were were friendly and polite. We stayed with our two teenage sons. We had a great time and would stay there again.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JLHSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review, 29 April 2012
Hi there! Thank you for choosing our hotel for you first trip to New York! We really hope you enjoyed your time here and that we were able to accommodate all of your needs. Thank you for sharing your comments with the Trip Advisor community. We hope others will benefit from your review. Please come back and visit us again soon! Safe travels!
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Additional Information about Holiday Inn Express New York City Times Square

Property: Holiday Inn Express New York City Times Square
Address: 343 West 39th Street, New York City, NY 10018-1401
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#168 Romantic Hotel in New York City
#206 Business Hotel in New York City
#233 Family Hotel in New York City
Price range (per night): ₹ 13,484 - ₹ 25,930
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
Number of rooms: 210
Official Description (provided by the hotel):
New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more   less 
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Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City

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