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“SERVICE OVER THE TOP!”

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Casablanca Hotel by Library Hotel Collection
Ranked #2 of 473 Hotels in New York City
Certificate of Excellence
Reviewed 24 September 2013

We happened on to this wonderful hotel when we went to purchase tickets at the Theater across the street from their hotel. We decided to take a look inside and viola, that is when our daughter, age 15 at the time, requested that we spend her sixteenth birthday here. So we booked the suite as a surprise for her!What sweet memories were made at the Casablanca for this very special birthday! The CASABLANCA was a "Dream Boutique Hotel" from the moment we arrived. We loved the complimentary continental breakfast with cappuccino it was just perfect to start the day. The afternoon wine hour with light snacks was a great way to relax and enjoy the hotel before going off to the theater and dinner. The Casablanca is located in the heart of Time Square but you feel like you are in another serene world the minute you enter the doors of the Casablanca. Their wonderful mural of Casablanca creates an exotic mood. It is a reprieve in the middle of all the hustle and bustle of NYC. The service is some of the most personal and best we have experienced in any hotel worldwide. I requested that they write "Happy Sweet 16" in rose petals on her bed while we were out to celebrate her 16th birthday dinner cruise on the NYC Harbor! While we were walking back to the hotel she asked me what time she was born. I told her 10:56 pm and at that point it was 10:48pm... As magic would have it, guess what time we ended up walking back to our suite!... 10:56PM (we could not have planned that if we had tried)...for her to find a champagne bucket with Sparkling Apple Cider and three champagne glasses and a beautiful personalized birthday card to our daughter....then she looked into the bedroom to see the beautiful display of rose petals with "Happy Sweet 16" on her bed. I think it is hard to top this magical experience and superb service. The Casablanca has left a very special place in our hearts and memories of this once in a lifetime celebration. Thank you for being the best at what you do. See you again soon! and then again and again!

Room Tip: We loved staying in the Jr Suite. We had a nice area to sit and visit between the bedroom with 2 lu...
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  • Stayed: November 2012, travelled with family
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2  Thank Terri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnTaboadaNYC, General Manager at Casablanca Hotel by Library Hotel Collection, responded to this reviewResponded 27 September 2013

Dear Terri G,

Thank you so much for sharing this story and for sharing this very special time in your lives with us at the Casablanca Hotel. We are deeply touched. Helping our guests build sweet memories with their loved ones and helping make our guests New York City dreams come true is the most thrilling part of our job. It is why we love the hospitality business, so it is we who must thank you for the opportunity and for the joy you brought to us by being our guests. We greatly look forward to welcoming you and your family again and again!

Sincerely,

John Taboada

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2,870 - 2,874 of 5,957 reviews

Reviewed 23 September 2013

This was our first stay at the Casablanca, but it won't be our last. This little gem of a hotel is everything TripAdvisor reviewers say it is and more. Staff are super friendly and helpful. The location right off Times Square is perfect for theaters, close to metro stations, and right next to Bryant Park for a relaxing break from the city bustle. We heard no noise in our room, despite being in the middle of the city. I think the feature we liked best is the large comfortable "library" room on the second floor where they serve the continental breakfast and evening wine-and-cheese. That relaxing room is open all the time with tea, coffee, fruit & pastries available. Very nice if you want a cup of tea after the theatre.

  • Stayed: September 2013, travelled as a couple
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2  Thank lbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2013

This was the second time my wife had stayed at Casablanca, my first. From the moment we arrived (later than expected), until the moment we left, the staff could not have been nicer. Nothing was too much trouble, from a complimentary bottle of wine on arrival (we'd missed the evening's wine and cheese at Rick's), through to an extended check out,

We love the location, right next to Times Sq, but still a nice, quiet bolt hole from the hustle and bustle.

We will be back so we can say, "We always stay at the Casablanca when we are in New York!"

  • Stayed: August 2013, travelled as a couple
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Thank Tony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2013

We didn't think it was possible to stay in a hotel 200 feet from the Broadway-7th Avenue intersection known as Times Square, yet still be completely quiet 24/7. We had to experience the Casablanca for ourselves. We did, and enjoyed our best four days in NYC ever. We are not first-timers, we have vacationed in NYC dozens of times.

Our 5-star rating is not just for the peace and quiet the Casablanca delivers, it is for so much more. Every staff member was friendly, service oriented, and quick. Brilliant interior design, appointments, and furnishings. Their morning 7-10) complimentary breakfast and evening (5-8) complimentary wine and cheese started and ended the day wonderfully. I could go on and on, but others tell the Casablanca story best.

Room Tip: 48 room 6-story hotel with rooms on floors 3-6. Rooms numbered x06 to x11 are on back of property, t...
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  • Stayed: September 2013, travelled as a couple
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2  Thank RBH0421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2013

Casablanca is a fabulous place to stay, we made wonderful memories that weekend. The room was spacious, comfortable and most of all clean. The staff was very friendly and the food delicious. We walked to several of the theatres, and shopping areas. When we took other means of transportation the distances were very short. When we arrived and told them of our stay and that it was a mother daughter special event with only the best they upgraded our room, this was a bonus for us. We had wine and cheese in the early evenings which was included and continental breakfast above average. Thanks.



Room Tip: Great place to stay right in the heart of the theatre district where you can walk almost anywhere an...
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  • Stayed: June 2013, travelled with family
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Thank Melissa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casablanca Hotel by Library Hotel Collection

Address: 147 West 43rd Street, New York City, NY 10036-6575
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in New York City
#2 Romantic Hotel in New York City
#7 Business Hotel in New York City
Price Range: ₹ 15,345 - ₹ 28,240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casablanca Hotel by Library Hotel Collection 4*
Number of rooms: 45
Official Description (provided by the hotel):
Experience the magic of Times Square just steps from our door, and then escape from it all at this oasis of hospitality, The Casablanca Hotel. Guests are welcome to unwind in Rick’s Cafe with complimentary refreshments 24 hours a day, including the Library Hotel Collection’s signature Continental Breakfast Buffet each morning, wine and cheese receptions each evening from 5PM-8PM, and coffee, tea, cookies and fruit served throughout the day. Free Wi-Fi is available throughout the hotel and bottled water is provided daily. ... more   less 
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Also Known As:
Casablanca Hotel New York City
Casablanca New York City

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