As a regular traveller I often use review sites to gain an insight into the location / hotel I am about to book and to be honest always take reviews with a pinch of salt. In some cases the Casablanca reviews seemed too good to be true but with the odd 'poorer' review thrown in we decided to give it a go as 2000+ positive reviews couldn't be wrong could they?
Pre-checkin I mailed the hotel a couple of days prior to arrival (using an email address I'd seen on trip advisor in one of the responses) as we would be arriving late in the evening and wanted to ensure that we didn't risk the hotel releasing our room. Within minutes I had a response confirming our booking and that the room would be held and that they'd do everything possible to cater for our request for a room at the rear of the hotel.
On arrival we were met with pleasant staff from the minute we walked through the door, reception quickly confirmed our details, even referred to the mail I'd sent earlier in the week and had the bell boy move our cases to our room.
A quick elevator ride to the 5th floor found us in room 510 a king size room. OK first impression, we are away from the lifts as a number of reviews recommended so that is good - on entering the room WOW. Great sized room, plenty of storage space with good size plasma TV not that we watched much other than checking the weather first thing in the morning (channel 34). In room safe was a good size and ample for all our valuables etc. There were two complimentary bottles of water on arrival and a couple of chocolates on the pillow which were replaced each evening as part of turndown service.
No coffee making facilities or a fridge but both available for in-room should you request at reception.
The view from the window was not great but as expected as we'd requested a room at the rear but again 5 floors up in manhattan do you really expect to have a view of the empire state? The window also housed the air-con unit which again as per other reviews was a little 'rattlely' when running at full cooling mode - we just had the cooler on during the early evening to ensure a cool room then turned it off at night and relied on the ceiling fan which was whisper quiet and very welcome.
Bathroom was a good size with the usual mod cons and lots of towels including a 'black makeup' towel which my partner said was a good idea to stop other lighter towels becoming marked. Only down side of the bathroom was probably a lack of personal storage such as a shelf was the ones they provide we're filled with towels, complementary products, glasses, tissues etc.
Rick's cafe was great (all included in the price) - breakfast comprised of fresh fruit, pastries, cereals, bagels, etc and the staff could not do enough to help you. The room is not massive but we didn't struggle to find a table at time we visited. Later in the evening they served wine and cheeses alonwith other welcome snacks after a day touring the city, the staff served your wine whilst you helped yourselves to nibbles etc. For New York this was a welcome addition for us, having previously toured the city for different places to eat breakfast.
Location wise you could not complain being just seconds from times square we could be out the hotel door and in the 42nd street subway in under 60 seconds without rushing! Very little noise could be heard from the room from times square or the immediate area and the only annoyance was a bell the would go off every now and then that we even forgot to ask reception what it was! Reception/Door staff always bid you a good morning/afternoon/evening when leaving and welcomed you back on return - another little nicety.
Would definitely recommend the Casablanca and will stay again if we (when) return to New York.
- Official Description (provided by the hotel):
- Experience the magic of Times Square just steps from our door, and then escape from it all at this oasis of hospitality, The Casablanca Hotel. Guests are welcome to unwind in Rick’s Cafe with complimentary refreshments 24 hours a day, including the Library Hotel Collection’s signature Continental Breakfast Buffet each morning, wine and cheese receptions each evening from 5PM-8PM, and coffee, tea, cookies and fruit served throughout the day. Free Wi-Fi is available throughout the hotel and bottled water is provided daily. ... more less
- Reservation Options:
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- Also Known As:
- Casablanca Hotel New York City
- Casablanca New York City