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Reviewed 17 August 2017

Thought I'd splash out on a 2 night stay in NYC and the choices were down to the Peninsula, the St. Regis and the Plaza. Having recently stayed and enjoyed at their flagship Hong Kong property and am a relatively frequent visitor to the Manila Peninsula, I thought of booking the Peninsula to stay in my comfort zone.

Compared to the Asian properties, I must say that I have been a little let down by the NYC Peninsula. Booking through the hotel website got me an upgrade with a view of 5th Avenue, instead of the wall of the adjacent building. The included breakfast was good and the staff service was nice enough. However, the hotel lacked that x-factor which the Manila and Hong Kong Peninsula Hotels have the minute one walks through the door. Space doesn't provide for a grand lobby and the layout doesn't have that grand dame feel that I expected from a Peninsula hotel. Would try the Plaza on the next visit.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank viajeroManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 21 August 2017

Dear ViajeroManila,

We sincerely appreciate you taking the time to write about your stay at The Peninsula New York. We are sorry to read that your experience did not live up to your expectations and left you underwhelmed. We would appreciate the opportunity to discuss your comments further so we can examine the issues you experienced. We hope that you will reach out to us directly at Jonathancrook@peninsula.com.

Best regards,
Jonathan H. Crook
General Manager

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Reviewed 16 August 2017 via mobile

this is a beautiful looking, impeccably maintained hotel , but it should be.
the food was delicious (octopus in particular was outstanding) and the cocktails were perfect...
however, it was the staff that makes this place shine.
If one were to put the same staff in a 2 star establishment it would still get a 5 star review!
We were so impressed and would like to thank Arlene and co. for making our short stay unforgettable... thank you The Peninsula, NYC

Stayed: August 2017, travelled with family
Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 17 August 2017

Dear Mark J,

It is always a pleasure to receive such a wonderful review! Thank you for taking the time to share your feedback of your visit. We are much delighted that you enjoyed your stay with us and thank you for the generous compliments and special praise of Arlene Wilson and the staff.

We look forward to your swift return to New York and thank you again for staying with us.

Best regards,
Jonathan H. Crook
General Manager

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Reviewed 16 August 2017 via mobile

We have just returned from a short stay at this fabulous hotel.
We had a suite as we had 2 teenagers with us. Every detail was catered for in the room from an extra bed to all ranges of toiletries in the bathroom. Our bed was the most comfortable I have ever slept in, pure luxury.
The details were so special. Handwritten note from the manager, lining and sorting toiletries every evening, fresh flowers, fruit, noticing sunglasses and leaving a glasses cleaning cloth. We lost a very precious blanket whilst there and everybody went out of their way to find it and return it to us.

We didn't use either restaurant but did use the roof top bar which, as you would expect, was superb, with great views.

Can't wait to stay again..........I wouldn't stay anywhere else xxx

Stayed: August 2017, travelled with family
Thank KSWRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 17 August 2017

Dear KSWRL,

Thank you for choosing our hotel amongst the many luxury hotels in New York. We appreciate your feedback and recommendation and hope you have the opportunity to experience luxury in Midtown Manhattan again.

Kind regards,
Jonathan H. Crook
General Manager

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Reviewed 16 August 2017

I'm a little torn on this review. On the whole, there was nothing seriously wrong I could put my finger on, but it was just a little lacking in something, perhaps service. The staff were not at all rude, but they just weren't welcoming. I didn't feel like they wanted me to be there. We checked in, got our room keys and that was about it. We did get a few head nods or hellos when we walked by the front desk but it felt forced.

Here's an example of what I'm trying to describe. Out of perhaps two dozen times I walked through the front doors of the hotel, the door was opened for me three times. This is with multiple people(staff) standing around be it outside or inside. One of those times I was following someone else through so otherwise I might not have been so lucky. I can open the door myself, but for a luxury hotel with staff to do such a basic task and it not be done is suspect.

I also don't like asking for basics like ice or an iron. I know they do this for you, but having an iron in the room and an option to get my own ice at 2:00 in the morning would be nice.

I will say that we had a slight billing issue and they couldn't have been nicer in explaining and fixing it.

I've visited the Peninsula in Tokyo and loved it. I'll try another hotel the next time I'm in NYC.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Lance H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 17 August 2017

Dear Lance H,

We sincerely appreciate you taking the time to write about your stay at The Peninsula New York. We are sorry to read that your experience did not live up to your expectations and left you underwhelmed. We would appreciate the opportunity to discuss your comments further so we can examine the issues you experienced. We hope that you will reach out to us directly at Jonathancrook@peninsula.com.

Best regards,
Jonathan H. Crook
General Manager

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Reviewed 12 August 2017 via mobile

I had a great stay. The price was good -- an offer from United Airlines after I booked my flight. I received a one category upgrade upon checking in. The hotel is beautiful and in impeccable condition. The staff is truly friendly and helpful. I look forward to another stay. (I used to be a Waldorf Towers / Waldorf fan but they're now closed. The Peninsula is notably nicer.)

Stayed: August 2017, travelled on business
Thank Charles E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 17 August 2017

Dear Charles E,

Thank you for trying The Peninsula New York. We are happy to have surpassed your expectations and made you a fan of our hotel. We look forward to welcoming back soon to continue to experience our hospitality.

Best regards,
Jonathan H. Crook
General Manager

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