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“Quiet and Comfortable Stay on 5th Avenue”

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The Peninsula New York
Ranked #47 of 468 Hotels in New York City
Certificate of Excellence
Reviewed 19 August 2017

We wanted to stay close to shops and restaurants but away from Times Square so we picked The Peninsula as we have stayed in their hotels in Asia. I would say this hotel is not comparable to other Peninsula properties. There were not as many rooms which probably explains why foot traffic wasn't as busy and hotel was quiet which we were very pleased with. Our room was comfortable, toiletries were abundant, and staff were very pleasant, accommodating, and eager to please. We also liked how the hotel was just a few steps away from good shops and restaurants. Overall, our stay was very pleasant so we enjoyed our short trip to NYC. Good job Peninsula!

Room Tip: Enjoyed our room on the 20th floor
  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank agaviola10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 4 weeks ago

Dear agaviola10,

Thank you for choosing The Peninsula New York and for providing such a gracious review on TripAdvisor. We appreciate your patronage and look forward to welcoming you back to our hotel.

Best regards,
Jonathan H. Crook
General Manager

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Reviews (1,097)
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15 - 19 of 1,097 reviews

Reviewed 17 August 2017

Thought I'd splash out on a 2 night stay in NYC and the choices were down to the Peninsula, the St. Regis and the Plaza. Having recently stayed and enjoyed at their flagship Hong Kong property and am a relatively frequent visitor to the Manila Peninsula, I thought of booking the Peninsula to stay in my comfort zone.

Compared to the Asian properties, I must say that I have been a little let down by the NYC Peninsula. Booking through the hotel website got me an upgrade with a view of 5th Avenue, instead of the wall of the adjacent building. The included breakfast was good and the staff service was nice enough. However, the hotel lacked that x-factor which the Manila and Hong Kong Peninsula Hotels have the minute one walks through the door. Space doesn't provide for a grand lobby and the layout doesn't have that grand dame feel that I expected from a Peninsula hotel. Would try the Plaza on the next visit.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank viajeroManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 5 weeks ago

Dear ViajeroManila,

We sincerely appreciate you taking the time to write about your stay at The Peninsula New York. We are sorry to read that your experience did not live up to your expectations and left you underwhelmed. We would appreciate the opportunity to discuss your comments further so we can examine the issues you experienced. We hope that you will reach out to us directly at Jonathancrook@peninsula.com.

Best regards,
Jonathan H. Crook
General Manager

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Reviewed 16 August 2017 via mobile

this is a beautiful looking, impeccably maintained hotel , but it should be.
the food was delicious (octopus in particular was outstanding) and the cocktails were perfect...
however, it was the staff that makes this place shine.
If one were to put the same staff in a 2 star establishment it would still get a 5 star review!
We were so impressed and would like to thank Arlene and co. for making our short stay unforgettable... thank you The Peninsula, NYC

Stayed: August 2017, travelled with family
Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 17 August 2017

Dear Mark J,

It is always a pleasure to receive such a wonderful review! Thank you for taking the time to share your feedback of your visit. We are much delighted that you enjoyed your stay with us and thank you for the generous compliments and special praise of Arlene Wilson and the staff.

We look forward to your swift return to New York and thank you again for staying with us.

Best regards,
Jonathan H. Crook
General Manager

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Reviewed 16 August 2017 via mobile

We have just returned from a short stay at this fabulous hotel.
We had a suite as we had 2 teenagers with us. Every detail was catered for in the room from an extra bed to all ranges of toiletries in the bathroom. Our bed was the most comfortable I have ever slept in, pure luxury.
The details were so special. Handwritten note from the manager, lining and sorting toiletries every evening, fresh flowers, fruit, noticing sunglasses and leaving a glasses cleaning cloth. We lost a very precious blanket whilst there and everybody went out of their way to find it and return it to us.

We didn't use either restaurant but did use the roof top bar which, as you would expect, was superb, with great views.

Can't wait to stay again..........I wouldn't stay anywhere else xxx

Stayed: August 2017, travelled with family
Thank KSWRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 17 August 2017

Dear KSWRL,

Thank you for choosing our hotel amongst the many luxury hotels in New York. We appreciate your feedback and recommendation and hope you have the opportunity to experience luxury in Midtown Manhattan again.

Kind regards,
Jonathan H. Crook
General Manager

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Reviewed 16 August 2017

I'm a little torn on this review. On the whole, there was nothing seriously wrong I could put my finger on, but it was just a little lacking in something, perhaps service. The staff were not at all rude, but they just weren't welcoming. I didn't feel like they wanted me to be there. We checked in, got our room keys and that was about it. We did get a few head nods or hellos when we walked by the front desk but it felt forced.

Here's an example of what I'm trying to describe. Out of perhaps two dozen times I walked through the front doors of the hotel, the door was opened for me three times. This is with multiple people(staff) standing around be it outside or inside. One of those times I was following someone else through so otherwise I might not have been so lucky. I can open the door myself, but for a luxury hotel with staff to do such a basic task and it not be done is suspect.

I also don't like asking for basics like ice or an iron. I know they do this for you, but having an iron in the room and an option to get my own ice at 2:00 in the morning would be nice.

I will say that we had a slight billing issue and they couldn't have been nicer in explaining and fixing it.

I've visited the Peninsula in Tokyo and loved it. I'll try another hotel the next time I'm in NYC.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Lance H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 17 August 2017

Dear Lance H,

We sincerely appreciate you taking the time to write about your stay at The Peninsula New York. We are sorry to read that your experience did not live up to your expectations and left you underwhelmed. We would appreciate the opportunity to discuss your comments further so we can examine the issues you experienced. We hope that you will reach out to us directly at Jonathancrook@peninsula.com.

Best regards,
Jonathan H. Crook
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Peninsula New York

Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in New York City
#38 Romantic Hotel in New York City
#39 Family Hotel in New York City
#39 Business Hotel in New York City
#42 Luxury Hotel in New York City
Price Range: ₹ 41,195 - ₹ 1,07,250 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Peninsula New York 5*
Number of rooms: 239
Official Description (provided by the hotel):
Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This magnificently restored 23-story, 1905 landmark building is ideally located, just steps away from world-class shopping, museums and the magic of Broadway. ACCOMMODATION: Each of the 185 spacious guestrooms and 54 suites at The Peninsula New York meet The Peninsula Hotels standards for luxury, guest comfort and technology. Rooms are designed for maximum comfort, with a good night's rest virtually guaranteed. Each room exudes a sense of tranquility and modernity with crisp bed linens, luxurious goose down duvets, flat screen televisions, marble bathrooms with special mood lighting and signature Peninsula bathtub televisions. For the ultimate convenience, bedside electronic control panels regulate temperature, lighting and entertainment systems. WELLNESS: The Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city. This sanctuary of seclusion and peace offers relaxing body treatments and sublime skin care in an environment of sheer aesthetic bliss. The Spa features a luxurious range of heat experiences including a steam room, sauna, ice fountain and "experience" shower, men's and women's private relaxation lounges and an Asian Tea Lounge. The Private Spa Suite is the ultimate personal spa experience for couples, friends or family wishing to retreat in total privacy. A glass-enclosed pool, wraparound outdoor sun terrace and cutting edge fitness center with daily group fitness classes completes the wellness experience. DINING: The Peninsula New York's dining venues combine the comfort of tradition with modern elegance for guests to experience sophisticated dining at any time of the day. The signature restaurant Clement presents an energetic approach to regionally-sourced cuisine for breakfast, lunch or dinner. The Bar at Clement offers thoughtful cocktails, wines by the glass and a light menu. After a day of exploring the vibrant heart of the city, the timeless Gotham Lounge is a welcome setting to rejuvenate over Afternoon Tea, or for an unforgettable end to a New York City day, toast from the spectacular rooftop bar and terrace, Salon de Ning, while gazing over panoramic views of the shimmering Manhattan skyline. ... more   less 
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Also Known As:
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York

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