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“Fantastic room and service but without a view”

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The Peninsula New York
Ranked #56 of 473 Hotels in New York City
Certificate of Excellence
Reviewed 25 May 2017

My brother booked for us a 3 day trip to new york and he booked at the peninsula. I was very excited to stay in this hotel as it was also very expensive. The concierge was extremely helpful, rooms were very clean, reception was helpful, the room was comfortable but it looked inside an alley, i don't even know what to call it. Some rooms were looking inside of what could be a garden, a fountain, i don't know, but instead it was very dark and it almost felt like a prison. This is the only reason i will not give it 5 stars is the fact that the view was horrible and there is no chance to ever see the sun.

Room Tip: avoid rooms looking inside, aim for something looking at the street.
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  • Stayed: May 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank enterpreneur1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 25 May 2017

Dear entrepreneur,

Thank you for your review of your experience. We are terribly sorry that our entry-level Superior room reserved by your brother did not meet your expectations and distracted from your stay. We hope you will try us again for a more positive experience and reserve our Deluxe and Grand Luxe rooms which offers views of Fifth Avenue or 55th Street. Guests who wish to have natural light generally enjoy these rooms.

Best regards,
Jonathan H. Crook
General Manager

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Reviewed 24 May 2017

The Peninsula is a five-star hotel to be sure, with room details/amenities and staff that come with that rating. The failure, however, was our room, which looked onto an inner courtyard. Kind of humorous, now that I write this, but this was no "courtyard"; more like an open shaft with other rooms facing ours only 20 feet away. We had little natural light and no sky views. Sunlight never reached these rooms (and at check-in they said we had been upgraded). We had to go to the lobby or to the restaurant to see what was happening weather wise. We also found the three sets of stairs from the street to the elevators to be excessive and a very long climb to the restaurant. We won't be back to this hotel. Again, a luxurious room but without natural lighting, it was a disappointment. There is far greater value at a host of Manhattan hotels.

Room Tip: Definitely ask for a room with natural light!
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  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Citta5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 25 May 2017

Dear Citta5,

Thank you for your review of your experience. We are terribly sorry that our entry-level Superior room did not meet your expectations and distracted from your stay. We hope you will try us again for a more positive experience and reserve our Deluxe and Grand Luxe rooms which offers views of Fifth Avenue or 55th Street. Guests who wish to have natural light generally enjoy these rooms.

Best regards,
Jonathan H. Crook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2017 via mobile

Premier sejour- first stay at The Peninsula and we immediately became fans! Everything from the 1st second to the last was perfection! Tout a été parfait du début à la fin. C'était mon anniversaire et nous avons eu droit à de superbes attentions - bouteille de champagne, upgrade for a corner suite with a view (20th floor), late Check-out and free drink on the roof top!
We recommand Eve ruine to spend a special anniversary to The Peninsula. A very special thank you note to Santiago who made our stay a very special and unique One. Still on the door step but can't wait my next stay. ... pour profiter du Sun terrasse , de l'un des plus beaux gyms jamais visité et de l'iconique emplacement! Need an additional argument?... the bath rooms Products are Oscar de la Renta

Stayed: May 2017, travelled as a couple
Thank Nathalie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 24 May 2017
Google Translation

Chere Nathalie G,

Nous vous remercions de votre commentaire et sommes heureux de voir que vous avez appréciez votre séjour parmi nous. Vos compliments ont été partagés avec Santiago.
Nous espérons vous accueillir de nouveau dans un futur proche.

Bien cordialement,
Jonathan H. Crook

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Reviewed 21 May 2017

We stayed at the hotel for 5 nights in April and would be happy to return. It is within walking distance of 5th Avenue shops, Central Park & Broadway, and is close to the metro to get anywhere else. The room was comfortable, clean and well equipped - although a tea/coffee making facility would have been useful. Our view was uninspiring, but it didn't affect us too much as we were hardly in the hotel during the day. Staff were polite & friendly. Prices to eat & drink in the hotel were high so we went out for meals as there were plenty of places nearby. We would recommend mainly due to location.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Julie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 22 May 2017

Dear Julie N,

Thank you for taking the time to write your review on TripAdvisor. We are delighted to have you stay with us and hope we continue to exceed your expectations!

Best regards,
Jonathan H. Crook
General Manager

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Reviewed 20 May 2017 via mobile

In the heart of Manhattan and 2 minutes from Central Park, a beautiful home away from home.
What I like the best about this hotel with its luxurious rooms, excellent rooftop bar/cafe, superb restaurant, is actually the staff.
Once you step in, you leave the madness of the city behind to a very nice welcoming environment.
Concierge staff are the best, they try their best , wether best Opera seats, reservation to a nice restaurant or arrange meeting event or transportation.
Housekeeping is excellent.
Breakfast highlight: lobster eggs benedict.

Stayed: May 2017, travelled on business
Thank Essam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this reviewResponded 22 May 2017

Dear Essam A,

Thank you for choosing The Peninsula for your most recent business trip to New York. We most appreciate the time you've taken to write your kind review and to recommend our hotel for business travel. We hope to have the occasion to welcome you back for a more relaxing time and personal trip as well.

Best regards,
Jonathan H. Crook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Peninsula New York

Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in New York City
#25 Family Hotel in New York City
#38 Romantic Hotel in New York City
#38 Business Hotel in New York City
#51 Luxury Hotel in New York City
Price Range: ₹ 39,652 - ₹ 81,496 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Peninsula New York 5*
Number of rooms: 235
Official Description (provided by the hotel):
Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This 1905 landmark building is ideally located in midtown, just steps from world-class shopping, museums and the magic of Broadway. Each of the 181 spacious guestrooms and 54 suites are designed for maximum comfort, with a good night's rest virtually guaranteed. The award-winning Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city and includes a glass-enclosed pool, wraparound outdoor sun terrace and cutting-edge fitness center with daily group fitness classes. The signature restaurant Clement and adjoining bar offer notable American fare, hand-crafted cocktails, extensive wine menu and seasonal events. The elegant Gotham Lounge is the perfect spot to rejuvenate over Afternoon Tea, while the rooftop bar and terrace, Salon de Ning, offers panoramic views of the Manhattan skyline. ... more   less 
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Also Known As:
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York

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