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The Peninsula New York
Ranked #48 of 468 Hotels in New York City
Certificate of Excellence
Reviewed 29 October 2012

stayed in October, 20-23...has a perfect executive suite with an unforgettable view and amenities included,,,,,very friendly personnel at the reception...
perfect location for business and shopping. free internet at very good speed. will definately come back

  • Stayed: October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Paul_Koreshkov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 October 2012

I am a regular guest at the Ritz hotels and was not at all impressed by the Peninsula. It was a beautiful hotel, the room was spacious and well appointed but the rest left much to be desired. The doormen never opened the doors for me or my sister, the front desk staff and when asked for an emergency item suggested I go to the drug store a block away. At a 5 star rated hotel I would have expected a little more attention.
We ate breakfast in the hotel restaurant and I had to send my eggs back twice. The third time I didn't bother yet the waiter and matre'd both asked if it was still not correct but still charged me for the breakfast.
I will stay at the Ritz next time!

Stayed: October 2012, travelled with friends
1  Thank TraveLoggin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2012

If you are expecting a hotel on par with the Pens in Beverly Hills, Shanghai, Tokyo, Chicago, Bangkok and – especially – Hong Kong, you will be disappointed with the physical largesse of the NY property. The common areas are limited/small with no grand lobby. However, this also means no large groups or meetings, and more personalized service. This hotel could almost be characterized as “boutique” in nature. Though it depends on the city and the property, I have a marginal preference for Peninsula hotels vis-à-vis Four Seasons: Peninsula owns all of their hotels (with the exception of Beverly Hills, in which it owns only 20%), whilst Four Seasons is “just” a property manager. Also there are over 100 Four Seasons hotels and only about a dozen Pens. If I am not staying at a private club, my desired choice is the Pen NY. Now for the details.

Location:
Since I like to be between the theatre district and Central Park, the location at 55th and 5th is perfect. I am not a shopper but numerous haute couture shops are adjacent the property and I like to look at the Patek salon at Tiffany’s. Whilst 55th is a relatively quiet street, 5th Avenue is 20 feet away and is busy. There is a subway station at 53rd and 5th (E and M lines) and I will use the E line getting to JFK (you must transfer at Jamaica Station to the AirTrain) during traffic periods and when I have little luggage. That said, I doubt if many other – or any – Pen NY guests will take the subway to JFK. The most direct nearby luxury competition to the Pen is the St. Regis directly across 5th Avenue. It has a famous bar and an Alain Ducasse restaurant but the hotel feels too ostentatious for my tastes. The Lanesborough hotel in London – a St. Regis property – is much better. A further caveat to the hotel is that it does not have any panoramic views. If a view is your main criterion, look to the Plaza, Pierre, Essex House or (my recommendation) the Mandarin. That said, there is a nice view from the rooftop bar.

Dining:
There is only one restaurant in the hotel and it is called “Fives” (after the hotel’s location at 55th and 5th). In contrast to the Four Seasons (L’Atelier de Joel Robuchon) and the St. Regis (Alain Ducasse), the restaurant is managed by the hotel – not a celebrity chef. There is a new Spanish restaurant manager at Fives from the Carlyle so changes may be afoot, but nothing as of October 2012. The dining room is typically busiest at breakfast; lunch and dinner tend not to be busy. Much of the breakfast/lunch staff have remained unchanged since I started visiting the hotel ten years ago, and they are great (especially Nicholas). They remember my drink and food order, though I might eat breakfast at the hotel only six times a year. The kitchen is small and it must cook for the restaurant as well as room service. So if everybody arrives at once, you might have to wait during breakfast. Also, note that the service charge is automatically added to the bill for breakfast – but not lunch or dinner. There are two bars in the hotel – one is at the lobby level and the other is on the roof.

Concierge:
The service from the concierge is outstanding – even by Pen standards. I believe the entire concierge staff are members of Les Clefs d’Or. While I have been assisted by Tas, Faisal and others – all superb – my favorite is Victoria. In addition to a command of a number of languages, she has an arts background. So she was able to answer questions on specific pieces of art and artists. Last week when telling me what was playing at the Metropolitan Opera, she was able to provide a review of the production as well as a critical assessment of the opera in general. Her restaurant suggestions have been excellent also. I might suggest e-mailing the concierge desk prior to arrival to obtain suggestions regarding restaurants (as well as reservations), exhibitions and theatre recommendations. When I was once disappointed with the quality and timeliness of the concierge suggestions from a European luxury hotel, I provided a Pen NY’s e-mail to this hotel as a possible template for the future.

Rooms:
Large by New York standards – and very comfortable. Large bathrooms and nice amenities. Quiet. Avoid rooms whose windows face internally – it could be disheartening opening your curtains (and would say this could be the only serious drawback of the hotel).

Spa:
If you stay at the Pen NY, it would be a waste not to avail yourself to the gym/spa/pool. It is located on a couple of floors with an excellent view of 5th Avenue from the pool. I noticed people eating lunch around the pool, in addition to swimming and lounging. The gym is large and various fitness classes are offered during the day. I never have had any spa treatments. Unquestionably, this area of the hotel is special.

And finally, here is my Judy Dench moment from years past. Unbeknownst to me, I dropped a glove in the hotel lobby. I hear a woman with an English accent say: “Sir, I believe this belongs to you.” It was Judy Dench and she had picked up my glove. If this were a MasterCard commercial, the tagline would have been “Priceless.” I have also seen a number of celebrities and international politicians at the Pen NY. Being from west LA, these sightings have no meaning for me; however, it does reflect the caliber of clientele choosing to stay at the NY Pen.

Room Tip: Avoid an interior-facing room.
  • Stayed: October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SanMoTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2012

We stayed there for 3 nights recently. I had booked a double/double room as we required 2 beds and requested a high floor. We arrived at 3.30pm and were told our room was not ready as the previous guest was late checking out and the room would not be ready for at least another 40 minutes, if not longer. This threw all our plans into chaos as we were meeting friends at the Plaza for afternoon tea at 4.15 and wanted to change. The staff member checking us in was very apologetic but was a disappointing start.

When we did get to our room it was on the 8th floor, which was also disappointing, but we were just thankful to get a room.

The room itself was clean, large and well appointed with lovely comfy beds. Plenty of towels and nice amenities in the bathroom and a lovely big tub. Great water pressure and plenty of hot water. Double glazing helps to dampen the traffic noise from 5th Avenue but you still do hear some. Perhaps on a higher floor it is less. Large windows give good light in the rooms. Good sound proofing of rooms - we didn't hear our neighbours or any noise from the corridor.

Position is great. Subway close by and great for shopping alomg 5th Avenue. 55th Street has a lot of restaurants in the block between 5th and 6th and we ate at a chinese one (can't remember the name) and the meal was good and inexpensive.

Staff were good but I would not say exceptional. We were always greeted and the staff were helpful but nothing that stood out. We had the feeling as those on a short stay were not really that important. Maybe I am being unfair but I stay at the Peninsula in Hong Kong and the staff there are exceptional.

All in all a good hotel well appointed but not exceptional and at the price would be among the most expensive in NYC. Would I stay there again? Well if there was a good rate, yes, but otherwise probably not.

  • Stayed: October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank baysidegirl55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2012

Great service, very comfortable bed, quiet, nice room. We would stay here again next time we're in Manhattan. Location on Fifth Avenue puts this hotel in a very nice neighborhood. The restaurant also has real breakfast on weekends, not a pretentious brunch.

  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HaymarketCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Peninsula New York

Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in New York City
#38 Romantic Hotel in New York City
#39 Family Hotel in New York City
#39 Business Hotel in New York City
#43 Luxury Hotel in New York City
Price Range: ₹ 41,123 - ₹ 1,07,776 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Peninsula New York 5*
Number of rooms: 239
Official Description (provided by the hotel):
Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This magnificently restored 23-story, 1905 landmark building is ideally located, just steps away from world-class shopping, museums and the magic of Broadway. ACCOMMODATION: Each of the 185 spacious guestrooms and 54 suites at The Peninsula New York meet The Peninsula Hotels standards for luxury, guest comfort and technology. Rooms are designed for maximum comfort, with a good night's rest virtually guaranteed. Each room exudes a sense of tranquility and modernity with crisp bed linens, luxurious goose down duvets, flat screen televisions, marble bathrooms with special mood lighting and signature Peninsula bathtub televisions. For the ultimate convenience, bedside electronic control panels regulate temperature, lighting and entertainment systems. WELLNESS: The Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city. This sanctuary of seclusion and peace offers relaxing body treatments and sublime skin care in an environment of sheer aesthetic bliss. The Spa features a luxurious range of heat experiences including a steam room, sauna, ice fountain and "experience" shower, men's and women's private relaxation lounges and an Asian Tea Lounge. The Private Spa Suite is the ultimate personal spa experience for couples, friends or family wishing to retreat in total privacy. A glass-enclosed pool, wraparound outdoor sun terrace and cutting edge fitness center with daily group fitness classes completes the wellness experience. DINING: The Peninsula New York's dining venues combine the comfort of tradition with modern elegance for guests to experience sophisticated dining at any time of the day. The signature restaurant Clement presents an energetic approach to regionally-sourced cuisine for breakfast, lunch or dinner. The Bar at Clement offers thoughtful cocktails, wines by the glass and a light menu. After a day of exploring the vibrant heart of the city, the timeless Gotham Lounge is a welcome setting to rejuvenate over Afternoon Tea, or for an unforgettable end to a New York City day, toast from the spectacular rooftop bar and terrace, Salon de Ning, while gazing over panoramic views of the shimmering Manhattan skyline. ... more   less 
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Also Known As:
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York

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