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“Ah, the Peninsula.....”

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The Peninsula New York
Ranked #55 of 473 Hotels in New York City
Certificate of Excellence
Reviewed 9 January 2012

Last minute trip to NYC. My go-to hotel was booked as was my back up (which happens to be across the street) so I was lucky to get a room at the Peninsula.
I've had drinks at the Gotham lounge a handful of times but this was my first time actually staying here. Front desk was a breeze and I was actually able to get my room about an hour and a half before check-in time. I had a Superior room and it was quite large (according to the site, 370sq/ft) very tastefully decorated. Modern, clean lines, stylish (not that tired minimalistic look) neutral tones... Not too much furniture to crowd the room. The view was a wall or some alley; nothing to look at basically but I wasnt there to peep out the window all day. VERY comfortable bed and linens. The bathroom was quite large but water managed to get everywhere when I showered, no matter how careful I was with the shower curtain. Soft and fluffy towels and bath robes.
Overall I had a nice stay here. I did get a decent rate. But on the few occasions I though about staying here again Ive noticed sometimes that the price for a superior room can be outrageously overpriced (sometimes more than it's neighbor across 5th ave) I dont think I will stay often because of that - but I have no qualms about going to Gotham bar.

  • Stayed: March 2011, travelled on business
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Thank leetlesasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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774 - 778 of 1,164 reviews

Reviewed 6 January 2012

I think this hotel is an average 5 star in style and facilities but what pushes it down the ratings, at least in my view, is a blanket indifference of staff to guests needs and a refusal to acknowledge that the standard category rooms are unacceptable in terms of light factor. All standard category room windows face a 1000 meter or higher brick wall a few feet from your room window. There is hardly any light at all and certainly not enough to use the room without the lights on.

When you leave the hotel and go outside it as if you have escaped a prison cell and it takes a few minutes for your eyes to adjust to the light outside.

The hotel calls this wall facing room their 'courtyard view room'. It is a misrepresentation in the extreme and whether you realise it or not the lack of light affects your well being over extended stays. I think I would have a pretty good basis of recovering some if not all of my money based on this misdescription and the consequent stress of staying in such a dark room for a week.

Jason Ledoux (the Director of the Front Desk) could not be bothered to pick up the phone to help us work out what the alternative options might be but instead informed his staff that we could pay 300 USD extra a night to upgrade to the next room category (which also has much smaller windows than average for NYC hotels).

My best feature of the hotel were its home brand of bathroom amenities as they seemed to be very gentle but effective. They were not available in the Spa areas only in the rooms.

The gym is average for a 5 star hotel in NY. The entrance to the Spa Reception area is very clean and dimly lit but the pool area is dirty and slippery as are the ladies spa facilities and not maintained as you would expect from a hotel of this calibre.

The Spa oversubscribes membership to non-hotel guests as the ladies steam/ sauna facilities were so busy that you would have to queue to use them- this is why there were benches to wait outside each one.

In short, if you are looking for a nice relaxing stay in NYC filled with spa visits, and spending time together with your partner indoors or working in the room my recommendation would strongly be to find an alternative.

Room Tip: The best tip is to not stay here!
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  • Stayed: November 2011, travelled on business
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5  Thank grinchee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2011

Suffice to say I had a few issues with housekeeping and one woman at the front desk during a 3 day Thanksgiving stay. However, after this was brought to management's attention, they promptly and courteously addressed all issues. They seemed truly concerned, and I appreciated that. We had a jr. executive suite which gives you 2 rooms, one with a sofa bed. This worked well for us. Room service was excellent. Service and food overall were great, and after one complaint, promptly handled. The Lounge was a wonderful place for a drink or light meal. The location is the best. I would return.

  • Stayed: November 2011, travelled with family
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1  Thank simmie17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2011

This is a luxury hotel to the nth degree. Service, rooms, EVERYTHING is as luxury as it comes - including a standard room rate. Best prices are by booking online direct through their site. The standard room is perfection, no need to upgrade unless you're really that bourgeois in which case - god bless ya! If you live in the City and are looking to do something special/romantic, get a room here for a night, book a couples massage with the Spa, and indulge!!

Room Tip: Best rates are online on their site direct and are lowered the closer you get to the date. Rates wh...
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  • Stayed: December 2011, travelled as a couple
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1  Thank StaciaNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2011

I've stayed at a number of Peninsula hotels globally and I think it is easily a top 3 luxury brand - alongside Four Seasons, Ritz-Carlton/Mandarin Oriental. I choice this hotel b/c of my familiarity of what a Peninsula should deliver and they did not disappoint at all.

It was a weekend getaway and I wanted to make the room nice for my wife. The concierge (Frederick) was incredibly helpful. From rose petals, to chilled champagne, to chocolate covered strawberries, it was all taken care of. I was greeted nicely by the staff as well. Service was fantastic and exactly what I expected.

The room was also very nice, typical Peninsula quality. Luxurious, elegant, well appointed. I was in a suite and it was not very large (NYC hotels...) but again, it's what one would expect. One warning though...it's not cheap, but comparable to other top-tier hotels in NYC. I paid ~$1,000 per night for medium season and that was comparable to Four Seasons and Mandarin Oriental. However, the location right on 5th Avenue was what ultimately won this over. The Four Seasons is also closer to 5th Ave but it's also on a busy 57th St. The Mandarien Oriental is further out of the way at Columbus Circle.

If money is not an object and you want a memorable experience in NYC, I absolutely recommend the Peninsula!

Room Tip: Room facing the street is actually not that noisy at all...and you get to people watch in NYC!
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  • Stayed: December 2010, travelled as a couple
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2  Thank RNG1008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Peninsula New York

Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in New York City
#25 Family Hotel in New York City
#38 Romantic Hotel in New York City
#38 Business Hotel in New York City
#50 Luxury Hotel in New York City
Price Range: ₹ 39,857 - ₹ 79,844 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Peninsula New York 5*
Number of rooms: 235
Official Description (provided by the hotel):
Known for its world-renowned service and attention to detail, The Peninsula New York is the prestigious recipient of the Forbes Five Star and AAA Five Diamond Awards. This 1905 landmark building is ideally located in midtown, just steps from world-class shopping, museums and the magic of Broadway. Each of the 181 spacious guestrooms and 54 suites are designed for maximum comfort, with a good night's rest virtually guaranteed. The award-winning Peninsula Spa is a rooftop oasis providing an ideal retreat from the demands of the city and includes a glass-enclosed pool, wraparound outdoor sun terrace and cutting-edge fitness center with daily group fitness classes. The signature restaurant Clement and adjoining bar offer notable American fare, hand-crafted cocktails, extensive wine menu and seasonal events. The elegant Gotham Lounge is the perfect spot to rejuvenate over Afternoon Tea, while the rooftop bar and terrace, Salon de Ning, offers panoramic views of the Manhattan skyline. ... more   less 
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Also Known As:
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York

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