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Candlewood Suites New York City Times Square
Ranked #215 of 467 Hotels in New York City
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
3 reviews
“Just ok”
Reviewed 25 May 2012

An affordable stay in midtown Manhattan. A short 8 minute walk to Times Square. Staff were friendly. Clean room, comfortable King size bed, with a kitchenette, good for budget travellers who prefer to microwave packed food or cook their own omelette. On the other hand, room is very small, so is the corridor (can't walk with pulling 2 suitcases behind you). Not an airport shuttle location, had to walk to the hotel a few doors down for the airport shuttle. And forget about having a view of anything, hotel is smack in between other buildings in the block, just like most of midtown Manhattan.

  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annazusS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, 26 May 2012
Thank you for visiting our hotel and thank you for taking the time to write us a review as well here on Tripadvisor.com. Undoubtedly your detailed description of both the hotel and the surrounding area will prove very useful to future travelers. We appreciate your spending some time with us at the Candlewood Suites Times Square, and hope you have a wonderful day.
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1,815 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (354)
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Nova Scotia
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 May 2012

After many days of reading reviews on Tripadvisor, we decided to book a 4 night stay at Candlewood Suites. This hotel is just a short 5-10 minute walk to Times Square, which makes it a very convenient location!

We checked in quite late the first night, and were told that we would have to spend a night in a not-so-prime room for the night since the hotel was full...but they assured us that they would move us to a much better room for the rest of the stay.

The first room was located next to the elevator, and was an ok room. Certainly nothing fancy, but the bed was fine. In the morning, the staff took great care of us, allowing us to leave our suitcases in their office until our new room was ready. By the afternoon, we were able to move to our new room on the 29th floor. This room was excellent - certainly everything as expected. The bed was extremely comfortable, and the bathroom was fine. The room was spacious by New York standards! The rooms also include free wireless internet, which is a bonus for traveling.

We did not mind the fact that the hotel did not have daily cleaning services, but they were very accommodating when we requested to change our towels after a couple of days. They delivered the new towels to our door within 5 minutes of the request!

If you're looking for a clean accommodation, with friendly front-desk staff in a great location - close to the center of everything - but not too close - this is a great option!

We will certainly consider staying here again next time we go to NYC!

Room Tip: Stay higher up!
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BluenoserNS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, 24 March 2013
Thank you for your feedback!
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Bedford
Level Contributor
4 reviews
4 hotel reviews
Reviewed 24 May 2012 via mobile

Overal a great stay with friendly staff & reasonably sized rooms. Our only grip was that stuff was broken a lot of the time. At one point, the ATM, coffee maker & elevator were all broke & whilst the former 2 were minor & fixed within a couple of days, the elevator remained out of action the whole length of our stay & at times was very frustrating as it left just one in operation. This sometimes meant long waits & crowded journeys which sounds a minor inconvenience but actually gets really irritating after a while. Would still recommend though as other factors such as location & rate are very good indeed.

Stayed May 2012, travelled as a couple
Helpful?
Thank CityTraveller54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, 25 May 2012
Thank you for your visit and for your frank feedback on Tripadvisor.com. We apologize for any frustration caused by our mechanical issues. Alas, we have had some challenges this past week, but I assure you they are being addressed as promptly as can be and the trifecta of inconveniences you experienced very rarely occurs. I am glad our staff were able to deliver a pleasant experience overall and we will be sure to have all gremlins worked before your next visit. Until then, have a great day and happy travels.
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Purfleet, England, United Kingdom
1 review
Reviewed 22 May 2012

We stayed at the Candlewood Suites in NYC last week and really enjoyed our stay. The staff at the hotel were really friendly and helpful. The suite itself was great. It had a fridge/freezer, microwave and coffee facilities - just what was needed. The hotels location was fantastic, a couple of blocks from time square and just round the corner from the port authority stop on the subway, which meant getting from JFK was only a subway ride away. It didnt have a pool oe spa but didnt need one and for the price it was perfect. Would definiately stay here again!

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, 23 May 2012
Have a great day and thank you for staying with us. We are always grateful when guests decide to take time out of their day to pen a review of our hotel on Tripadvisor.com. I am glad to learn that despite the lack of a pool or spa, you still had a great stay at the Candlewood Suites Times Square, and that our stay made you feel welcome and at home. We look forward to your return visit and wish you happy travels.
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Bangkok, Thailand
Level Contributor
112 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 21 May 2012

I believe that Tripadvisor need to check their policy of allowing all and sundry to post on this site with people constantly ranking this "Hotel" as excellent or great...It is not great or excellent, and actually not a Hotel at all. Rooms are not cleaned at all, sheets and towels not changed. No breakfast or even a nearby option. Location is OK with easy reach of Times Sq etc', but the road in which this "Hotel" is situated is not a pleasant road. My wife would not walk home at night. On arrival, we were given a key to a room that was already habitated. I explained on return to reception the dangers regarding safety and security in this error. It was a bad start to a very bad stay.

Room Tip: Do not be fooled by tripadvisor reviews!
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank AnneNap33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, 23 May 2012
Thank you for your Tripadvisor review. The Candlewood Suites Times Square, as advertised, is a budget friendly, extended stay hotel with a commitment to excellent guest service and customer care. I am sorry that the ours was not the hotel for you and your expectations were not met during your stay. Nonetheless, I wish you a great day, and happy travels wherever you may be headed next.
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Additional Information about Candlewood Suites New York City Times Square

Property: Candlewood Suites New York City Times Square
Address: 339 W. 39th Street, New York City, NY 10018-1401
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#44 Best Value Hotel in New York City
#111 Family Hotel in New York City
#121 Romantic Hotel in New York City
#169 Business Hotel in New York City
Price range (per night): ₹ 13,282 - ₹ 25,656
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Official Description (provided by the hotel):
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the new, all suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center,Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. ... more   less 
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Also Known As:
Candlewood Suites New York City Times Square Hotel New York City

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