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Candlewood Suites New York City Times Square
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Reviews (1,920)
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1,017 - 1,022 of 1,920 reviews
Reviewed 4 May 2012

Just want to tell that we do thanks all staff of Candlewood for beeing so kind and always trying to help with a smile on their face. We where very happy and felt welcome. Almos like at home and everything was perfect. Clean rooms and all what you need and more. It exactly does contain what they show in their publication you will not have any bad surprises. Will come back no doubt and stay again. They won guests for ever during our trips to Manhattan. Thanks! Thanks! Thanks!... 5min walk from Times Square and 2 from next Subway. 45 min from JFK and in the hart of Manhattan we just can't ask for more...

  • Stayed: April 2012, travelled with friends
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Thank dipereirabarbosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded 9 May 2012

Greetings from the Big Apple! Thank you for your Tripadvisor.com review. We are glad you enjoyed your stay with us and look forward to your happy return. The City of New York is always changing and evolving at breakneck speed so I am sure there will be lots of pleasant surprises waiting for you when you return. Until then, Happy Travels.

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Reviewed 3 May 2012

This Hotel is designed so that house keeping is minimal (do you really need a fresh towel every day?), and you can basically use it as a mini-apartmet (cooking facilities and utensils are provided). Close to most of the parts of Manhatten that appeal to tourists, but far enough from the crowds so that noise at night is not a problem. Staff are friendly, and the rooms are small but comfortable. Overall a great Hotel for a visit to NYC.

  • Stayed: April 2012, travelled as a couple
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3  Thank Larry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded 6 May 2012

Thank you for taking the time to share the news of our hotel with the world on Tripadvisor.com We appreciate your business and the details you included. I am confident many others will find the information you provided quite useful when booking with us in the future. Have a great day and thank you for choosing the Candlewood Suites Times Square.

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Reviewed 2 May 2012

What a fantastic welcome we had when we arrived, and the customer service continued to be 5 star throughout our stay. The staff go out of their way to be helpful, and were excellent in offering opinions on various sights or restaurants to visit. Thank you very much!
Our room on the 23rd floor gave us no street noise (except with opened windows) and was simply fabulous for our week long stay in April. The size of the room was excellent, and the bed was incredibly comfortable. Nice touches such as popcorn and sachets of coffee were very much appreciated.
Location-wise, the studios have good metro links, only a couple of blocks away for A, C & E and 3 blocks for 1,2 &3. plenty of places to eat nearby, but I'd probably avoid the Mexican restaurant on 39th. There are much better Mexican places a bit further on.
What we also liked was that whenever you walked into the hotel from the streety, the place immediately made you feel welcome, from the staff there to the look and smell of the lobby!
If returning to NYC, I would not look anywhere else to stay. This place is just the job.

  • Stayed: April 2012, travelled as a couple
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4  Thank The_stone_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded 5 May 2012

Your satisfaction and your review are an excellent reward for the dedication to customer service that our staff practices. Thank you for taking the time to write such a clear and detailed review on Tripadvisor.com. It was our pleasure to serve you and we hope to see you again on your next hop to NYC. Until then, Happy Travels.

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Reviewed 2 May 2012

Very helpful people at this hotel. We had some issues during our stay - I got an ear infection and had to visit the ER, among other things. Everyone was very helpful and considerate in terms of giving help and information and tips for activities and things to do. Especially the manager David George and the other people at the reception very helpful and polite and made our stay all the better.

Also liked the ability to store bags, the little shop by reception and the possibility to borrow DVDs. Will definitely stay here when returning to NYC

  • Stayed: April 2012, travelled as a couple
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2  Thank jon_k84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded 3 May 2012

We are glad you enjoyed your time with us grateful that you chose to share your experiences with us on Tripadvisor.com. Our team believes that all of our guests should be extended the utmost care and attention and I am proud that we were able to deliver. Please feel free to come back the next time you are in the Big Apple! Happy Travels.

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Reviewed 26 April 2012

Great place! Awesome location... spotless clean the apartment and really, reeeeeally, comfortable bed!
The staff is very kind and helpfull... specially the guy that works on the lobby and stores thebaggage... great guy, helpfull and polity!
Strongly recommend

Room Tip: Just avoid the rooms finished with 1... 201,301 and so oon... too close to the elevators... a little noisy..
  • Stayed: April 2012, travelled solo
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1  Thank Meloscbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded 27 April 2012

We are glad you took the time out to write us a review on Tripadvisor! Thank you for your kind and enthusiastic review and please feel free to visit us again soon. We will be making a few small changes to the decor throughout this year and would love to hear your opinion on the new look and features. Until then, Happy Travels.

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