I booked my stay at the Bristol as part of a vacation package and understood my room was a “Superior King”. When I arrived, I was told they didn’t have that room but instead had a room with two doubles. I made my dissatisfaction known and was told that the provider of my travel package couldn’t guarantee my specific room because they didn’t know the hotel’s room availability. I find that odd as my reservation clearly indicated the room I booked as part of my package. The front desk attendant said she would look for a different room and call me within a few minutes, she clearly indicated she would put me on the top floor overlooking the city to make up for the misunderstanding. Several hours later, no call and only when I stopped at the front desk again did she re-address the situation. I was told I was being “upgraded” to a room with a king bed and that the room was larger – what she failed to mention was my “upgraded room” was only one floor up (4th floor) and had a lovely view of a wall, of the building next door and really wasn’t that much larger. One day into my stay, another guest’s dog barked throughout the night keeping me awake. I called the front desk and was told the owners had gone to dinner and had been notified of the issue. I had no idea the Bristol as a pet friendly hotel or I never would have booked it. Another day, our mini-bar key had been taken and we needed to ask for it back to retrieve a personal item we had placed in it. Another day, our dirty towels were removed but we weren’t given fresh ones. Parking is an extra fee and most times, the valet took longer than I believed he should have to retrieve my car.
The one and an only saving grace of this establishment was their restaurant. It was a lovely place, with very friendly and attentive staff, very good food and very reasonable prices. I would eat there again but I will NEVER stay at the Bristol again. For as much as my stay cost, I would have expected my experience to be flawless and parking should be included in the cost of my stay, not an extra charge.
- Official Description (provided by the hotel):
- The Bristol Hotel is a boutique hotel located near San Diego's Gaslamp District and features a variety of amenities for business or leisure travellers. The hotel is a San Diego events and bridal shower venue and also offers meeting space, modern pet-friendly guest rooms, an on-site lounge, fitness center and valet parking. ... more less
- Reservation Options:
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- Also Known As:
- Bristol San Diego