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Residence Inn San Diego Downtown
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Reviews (400)
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All reviewsfree shuttlegreat locationshuttle servicebedroom suiteclose to the airportfree breakfastamtrak stationfire pitwalking distanceseaport villagehotel shuttleconvention centerfront desk staffgas lamplight railcouple blocksfresh fruit
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Reviewed 26 March 2012

We were not able to reserve in one of the major fancy hotels in San Diego because of a very big convention and were apprehensive about both the location and motel-like aspects of that particular Marriott, although we have been to others and rather liked what they. Had to offer.
From the welcoming to the farewell send off to the airport with their friendly shuttle which also retrieved us from the Car rental lot off the beaten track, everything was done to make you feel good, plentiful breakfasts,afternoons snacks, free papers and daylong coffee, comfortable little suite with all amenities and also, fast and efficient service with a smile. We particularly appreciated that they have preprinted itineraries to where ever you want to go, Balboa Park, restaurants, etc

Room Tip: Any one high in the front because trains rumble by the back of the building
  • Stayed: March 2012, travelled on business
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1  Thank Éliane O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2012

We loved our experience and stay at this facility. Everything, from breakfast to accommodations to location, were perfect. And just when we thought we had experienced perfection, I realized several days later that I left a battery charger for my camera in the hotel room. Ivan at the hotel did a great job tracking it down, giving me calls to keep me updated on his progress. And to my surprise, he apologized to me for the few days that it took to find it and he offered to ship it to me for free. Now that's great service!

  • Stayed: February 2012, travelled with family
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1  Thank CompuDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2012

The hotel is close to the airport and the breakfast is good. The employees are very nice and rooms are good. However the train can be annoying as others have said. It is close to little italy and the local train stop is convenient. The problem with the train is that amtrak and freight train use same tracks that rub behind hotel. Ask for room closer to front of hotel.

  • Stayed: January 2012
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1  Thank keith j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2012

Our group of six stayed in a suite while attending a conference. The room was clean, spacious, and easily suited our larger group. There were two bedrooms, two bathrooms, and a pull-out bed in the living room. The complimentary breakfast in the morning was above average and hot portion (e.g., eggs, fried potatoes) especially good.

The hotel is next to Little Italy and a 30 minute walk (or $10 cab) to the gaslamp area and the convention center. As others have mentioned, it's near trains but they didn't keep us awake or anything. All of the staff we encountered were friendly and helpful.

We had three surprises that were bad, good, and neutral:

1. The hotel website lists a manager's reception but it's actually only Monday to Wednesday. This was a disappointment because (in part) we chose the hotel because of that. Staying Wed-Sun meant we missed it.

2. A welcome surprise was the hotel's free shuttle that will take you anywhere within three miles and pick you up too. The drivers were friendly and prompt. This saved us a lot of cab money and certainly made up for item #1. A very special thanks to the front desk staff and shuttle driver who were working the morning of January 29, who retrieved a lost cell phone from our room and shuttled it to the airport. Above and beyond!

3. I asked the front desk to call a taxi, but after getting in the car we realized it was actually much more expensive than a normal cab ($35 to the beach vs. a $20 taxi ride home). When we complained to the front desk (i.e., we had asked for a normal taxi not a luxury car) they said the hotel was trying out a new cab service that claims "luxury cabs at regular taxi prices" but they were quickly finding out that claim wasn't true. So, the hotel refunded the difference in fares! Great customer service there, and special thanks to Ian at the front desk who took my complaint and was very understanding. (I suspect the hotel will not be using that company for much longer.)

  • Stayed: January 2012, travelled on business
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4  Thank tolew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2012

We stayed at this hotel for 2 nights on Dec 26th and 27th. First the positives, and why I say Great:

1) This hotel has great staff and a special thanks to Ian at the front desk. he was wonderful- extremely attentive to detail- went out of his way to try and arrange a big rental car for us- since we were 8 people
2) It is right next to Little Italy - so great eating options right there
3) It is not very far from Seaport, Gaslamp and the airport- so high on the convenience factor
4) They offer a free shuttle- which is excellent and prompt

Decent:
1) this is by no means a 4 or 5 star hotel- hence amenities and rooms are as per a 3 star range
2) Most residence Inn's I have stayed at are certainly more spacious- so in this ones it fell a tad bit short
3) Rooms are nice/ decent. Not too big- even though they have a separate living and bed room- they are tiny. Just enough for 4 of us (2 adult two small kids)
4) right next to railway track

But overall- for the price and location- it was good

  • Stayed: December 2011, travelled with family
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3  Thank malhot123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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