This is a typical Embassy Suites, with the rooms around the atrium and plants and a Koi pond in the lobby/breakfast area. It is a bit taller than many, with 12 floors, which is nice if you happen to get one of the higher floors to keep some of the atrium noise out. That being said, the rooms themselves were extremely quiet...we heard nothing from either neighbor and very little from the atrium except during exceptionally busy times (breakfast and during the evening reception).
The rooms have been recently renovated...new furniture and carpet. The only thing they didn't completely renovate was the bathroom, so it looked a bit dated. But it was clean and functional, which is all we cared about.
The evening reception was probably one of the best, if not the best, we've ever seen at an Embassy Suites. It's not that the food was great...it was basically veggies and chips and a different type of dip each night. But the adult beverages were served from the restaurant bar, so you didn't have to wait in line in the same area as the kids who were able to get their sodas from self serve machines. Given that the hotel was pretty overrun with kids (expected during summer), it was nice to go to the bar, get a drink quickly, and then sit there in the quieter area with mostly adults (there was an outdoor area behind the bar/restaurant that was excellent for adult conversation). But for those with kids, there was plenty of seating out in the atrium and lots of kids were out there enjoying the Koi pond.
What made the evening reception so great for us though was the staff. In particular, Matt, Andrew and Eric were just exceptional. They even came out to the outdoor seating area to ask if we wanted anything else...we didn't have to go in and wait in line for a drink! And this was not a one time deal...they were constantly out there looking after the guests. They were so good that we stayed and ordered dinner there two nights at the bar, and chatted with them. Super friendly guys, and so helpful and service oriented.
Also very good was the breakfast. Yes, it could get crowded, but they allowed people to sit in the restaurant area (which was closed at the time) if they wanted a quiet space. The made to order omelettes were great, and they had a really good selection of breads and fruit. If you didn't want an omelette but wanted eggs or meat or potatoes, they had a buffet line set up where you could get those things without having to wait in the omelette line.
The pool was indoors, but the hot tub was outside of the pool area in a nice sitting area for sunbathing. The gym was off the pool area and was small but adequate
The only reason I gave the hotel 4 stars instead of 5 is because of an issue we've had on the last two visits there. When we checked out, we were given our bill and all charges checked out. However, when the charges cleared our credit card, there was the "correct" charge, and then there was an additional charge of $10.15. The last time that happened, we called and were told it was for "water in the room." They do have two bottles of water in the rooms that they charge for if you use them; however, we are Diamond members and get free water so would never bother to use water we have to buy. They told us the last time that they would credit us the water charge, but they never did. Lo and behold, there it was again this trip. I do not know if the housekeepers are claiming people drink the water and then drink it themselves, or if this hotel just has a policy of charging people for water whether they use it or not, but either way, it is ridiculous that we have to make phone calls to get a 10 dollar charge that should never have been there taken off our credit card. This time, we just filed a dispute with AmEx and they immediately credited us (I'm sure they just ate the charge themselves, but honestly, they shouldn't have to do that).
Would we stay there again? Absolutely. But we would do two things differently. First, upon check out, we would tell them specifically that we did not use the water, or anything else that wasn't on the bill they gave us then and there, and that we wanted a note put on our file that we expect no further surprise charges to our card. And secondly, we would either not have a car with us and would take Uber or public transportation, or we would find somewhere else to park. The parking garage was painfully tight, and at $29 a night for parking, it would be worth it to us for a little inconvenience to find a better place to park (not sure that there is one nearby though...the mall is across the street but I'm sure they monitor it for overnight parking).
- Official Description (provided by the hotel):
- Located just minutes from the beautiful beaches of La Jolla, CA, the Embassy Suites San Diego - La Jolla offers unparalleled comfort for business and leisure travelers. Hotel guests enjoy spacious suite accommodations, complimentary cooked-to-order breakfast, and refreshments with light snacks at the complimentary Evening Reception. The hotel's 340 suites are 100% non-smoking and feature a private bedroom, living room with sofa bed, two HDTVs, MP3 player/clock radio, workspace with ergonomic desk chair, and Internet connection availability. Additional on-site amenities include meeting and event space, business center, fitness center, dry sauna, and indoor pool. Dine easily with room service or at one of the on-site restaurants, P.F. Chang's China Bistro or Indulge Restaurant and Lounge. Ideal for business travelers, this La Jolla hotel is conveniently located near the offices of Ernst & Young, IBM, and Pfizer. Leisure guests enjoy close proximity to La Jolla beaches, the San Diego Zoo, Legoland California, Torrey Pines Golf Course, and Westfield UTC. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Hilton Hotels Direct, Booking.com, TripOnline SA, Expedia and HotelQuickly so you can book your Embassy Suites by Hilton San Diego - La Jolla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites San Diego - La Jolla Hotel San Diego
- Embassy Suites La Jolla
- San Diego Embassy Suites