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All reviews pf changs indoor pool la jolla evening reception mall across the street koi pond made to order breakfast free happy hour parking garage complimentary breakfast the sofa bed no elevator the breakfast area per day room key business center business trip
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Reviewed 26 January 2016

This property is wonderful. When you travel a lot for business it is nice to find a place that is as nice as home. I loved the separate living area. The amenities are great. Breakfast is cooked to order. The food was great when I ordered room service. (although quite pricey) Staff is attentive and friendly. No complaints, ALL GOOD!!!

Date of stay: January 2016
  • Trip type: Travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
1  Thank TammaLammaDingDong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SANLJ, General Manager at Embassy Suites by Hilton San Diego - La Jolla, responded to this reviewResponded 1 February 2016

Dear WamBamThankYouTam,

Fabulous to hear that your recent stay was perfectly and completely nice - I am always so delighted to hear that my colleagues deliver very attentive and friendly experiences.

Cheers and looking forward to the next opportunity to welcome you back.

Tim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2016

Courteous staff and very comfortable rooms. Very clean and updated facilities. On site restaurant and great breakfast that is complimentary. Walking distance to shopping and restaurants. Short drive to SAN airport

Date of stay: January 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Salvitore S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SANLJ, General Manager at Embassy Suites by Hilton San Diego - La Jolla, responded to this reviewResponded 27 January 2016

Dear Salvitore S,

Fabulous to hear that everything with your recent experience was clean, comfortable, and the excellent and brilliantly courteous team.

Very much looking forward to the opportunity to welcoming you back again.

Cheers
Tim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2016

Overall the hotel is in fine shape with rooms as suites which provides separate living/work space from bedroom. There are two TVs, nice size bathroom and plenty of outlets for devices. Breakfast was fine with a fresh egg station but could have used lower sugar options for yogurt and cereal. Dinner downstairs was good one night, Staff was courteous with use of Shuttle and proximity to upper end mall was great for walks and restaurant options. My main issue was the smell of bacon/cooking which wafted up starting at 5:30am all the way up to the 12th floor as this is a large atrium building. There needs to be a much better ventilation downstairs. I had to put a towel under my door connecting living/bedroom and close it to mitigate this cooking smell that early in the morning.

Date of stay: January 2016
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank mjsanson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SANLJ, General Manager at Embassy Suites by Hilton San Diego - La Jolla, responded to this reviewResponded 27 January 2016

Dear mjsanson,

Delighted that you enjoyed the spacious suite and the delicious complimentary made to order breakfast and regarding this the Chef has been informed of your great suggestion on alternatives to the cereal selection.

Further to reading your entire experience I have also spoken to the breakfast team as our magnificent bacon is cooked fresh daily but in the main kitchen, apparently for a short time they have moved this to the front kitchen although has a screen in front certainly allows that aroma to permeate through the hotel, this has now been corrected.

Thank you again for being our guest and hoping we will have the opportunity to welcome you back.

Cheers
Tim

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Reviewed 19 January 2016

We've enjoyed staying at Embassy Suites for years. It's nice to know they'll always offer consistent comfort wherever we go. One of the reasons we chose this hotel is it's much more reasonably priced for the level of customer service. Also, we appreciate the free breakfasts, especially the cooked-to-order omelettes. The complimentary snacks in the afternoon (veggies, chips and drinks) are nice, too.

This hotel is located across from a mall which has a food court with lots of dining options. They're very responsive when you request extra towels or ask them to unclog a toilet. The kids like the indoor pool and cool glass elevators.

Date of stay: January 2016
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank fun2travel68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SANLJ, General Manager at Embassy Suites by Hilton San Diego - La Jolla, responded to this reviewResponded 27 January 2016

Dear fun2travel68,

I am so delighted that not only you choose the Embassy Suites for their legendary amenities but this hotel specifically for the fabulous service.

Thank you for being our guest and we all look forward to the next opportunity to welcome you back.

Cheers
Tim

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Reviewed 19 January 2016

My mom and I had a wonderful stay for Christmas 2015. It was one of the best hotel experiences especially because of front desk associate, Yulia. We arrived on Christmas day, and she welcomed us warmly and professionally. When I thanked her for working on Christmas day, she smiled and said that Santa asked her to work on Christmas. I appreciated her sense of humor. And, throughout our stay, she went above and beyond with her service. She truly made our stay special and enjoyable. In addition, the breakfast and evening reception was plentiful, and the overall feel of the hotel was simultaneously professional and inviting. My mom and I will remember this hotel for future use.

Date of stay: December 2015
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank Eun Young C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SANLJ, General Manager at Embassy Suites by Hilton San Diego - La Jolla, responded to this reviewResponded 27 January 2016

Dear Eun Young C,

Brilliant to here that your Holiday stay was filled with humor and above and beyond service mainly due to our one and only Yulia. We are so fortunate to work alongside such a great colleague.

Thank you again for being our guest and looking forward to seeing you again soon.

Cheers
Tim

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