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“Not thrilled but Okay”

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Holiday Inn Express San Diego Airport - Old Town
Ranked #41 of 278 Hotels in San Diego
Prescott, Arizona
Level 4 Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Not thrilled but Okay”
Reviewed 21 April 2012

Hotel was clean - Good
Hotel staff was friendly - Good
Convenient location - Good
Neighborhood sketchy - Not so good
Room was noisy - other tenants loud, I think an elephant was staying in the room above us. The traffic from the highway was loud, the train was our own personal alarm and the airplanes were just an added touch - Not so good
Room was as pictured but definitely deceiving, smaller than anticipated, a bit worn out
The parking there STINKS.... Okay people, COMPACT painted on a parking spot is NOT a an instruction!! Don't go and jam your big 'ol Tahoe in a spot for a Ford Fiesta.... find somewhere else to park so you're not forcing us all to consider alternate methods to enter our own vehicles. WARNING. Bring a can opener just in case!

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CodyandCyndi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review, 2 June 2012
Dear CodyandCyndi,

Thank you for taking the time to leave us such a detailed review. We are pleased you liked the location of our hotel as well our friendly staff. I’m very disappointed to hear about your experience with the noise. I just want to assure you that our Hotel is very proud of its level of service, cleanliness and quality of its product. I apologize that we fell below your expectations on this particular day.

I do hope you decide to give us another chance for a future stay.

Sincerely,
Jaime W
Case Manager
IHGCare
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (349)
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Caldwell, Idaho
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 April 2012 via mobile

My wife and I stayed here for four days in April 2012. The rate was excellent for the quality of service the hotel provides. Most places in San Diego charge for parking and Internet, both were free and that was a nice surprise. The breakfast was just alright, but free made it better - cinnamon rolls, eggs, pancakes, coffee, juice, muffins, biscuits and gravy, yogurt. The walk to Old Town is not too far, we walked down and back on 2 nights to avoid having to drive after margaritas. There is a shuttle service but we never used it because we had a rental car. Easy drive to jump on the I-5 and go anywhere you want, we would stay here again.

Stayed April 2012
Helpful?
1 Thank Idaho2theWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review, 2 July 2012
Thank you again for choosing the Holiday Inn Express Airport. We appreciate your review and we are glad our location was able to accommodate your stay. We really appreciate your business and look forward to seeing you again next time you visit.
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Brooksville, Florida
Level 5 Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 April 2012

I was leary to book a hotel near the airport as they are usually pretty worn. This was defintely a pleasant surprise! Newly updated, within walking distance to Old Town and very convenient to airport. We stayed our first and last night and it worked very well for us! The hotel staff was VERY helpful and very intentive! Would highly recommend!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GandJ2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Level 4 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 April 2012

Everything was perfect, except for the I-5 which could bother some people. We had a corner room that may explain the increased in highway noise.

Other than that, it was perhaps the best Holiday Inn (Express or not) that we have stayed in. We have traveled a fair bit and have stayed in 2 - 5 star hotels in the past. This hotel was a surprise for us as the staff were sincere and friendly. I would rank the staff 5*, even better than any Fairmont or Intercontinenals I have stayed in.

The rooms are upscale. Definitely much better than most Holiday Inn Express hotels.

The only downside was the location. It could have been closer to Old Town. However, their friendly driver and shuttle made it very easy to get around, even without a car.

Highly recommended especially if you have your own car. Even without a car, you will find it easy to get around with their shuttles.

TIP: Make sure you have their correct address in your GPS, do not rely on the name of the hotel as Google Map, GPS, Phones will direct you to Fairfield in Old Town by mistake.

Room Tip: I think all the two queen bed rooms are facing the Highway I5. Double check with them.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pimples_n_wrinkles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review, 2 July 2012
Thank you very much for staying with us and sharing your comments. We are glad to hear that our staff was friendly. I do apologize about the highway noise, unfortunately we cannot control it. We appreciate your kind words and we are glad that you enjoyed your stay with us. We hope to welcome you back again!
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Madison
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 April 2012

Upon checking in we were told our 2 queen bed room was upgraded to a king with sofa bed. With 2 adults and 2 teenage girls we did not considered this an upgrade but were told they were out of 2 queen rooms. After some discussion, a 2 queen room was found. Unfortunately, the room faced the freeway (our request had been to be away from the freeway - the noise is noticeable) and the room smelled like a locker room. A staff person brought us some air freshner after stopping by and admitting it smelled. That helped for a while and although it wasn't as bad, the smell did return later on. Since no other rooms were available, we were stuck with it. They did discount the room after more discussion which was appreciated but did not do anything for the smell. Positive features.. the pool and breakfast were nice, as was underground parking. Am guessing most stays here are much better but unfortunately, ours was not one we could recommend overall.

Room Tip: room away from freeway
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review, 20 May 2012
Mark K,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received accommodations that were unacceptable. We hope you give us a chance in the future to show you how great our hotel is.

Ben J
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express San Diego Airport - Old Town

Property: Holiday Inn Express San Diego Airport - Old Town
Address: 1955 San Diego Ave, San Diego, CA 92110-2105 (Formerly Comfort Inn)
Phone Number:
Region: United States > California > San Diego
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Best Value Hotel in San Diego
#73 Romantic Hotel in San Diego
#93 Business Hotel in San Diego
Price range (per night): ₹ 8,345 - ₹ 17,268
Hotel Class:2.5 star — Holiday Inn Express San Diego Airport - Old Town 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Holiday Inn Express San Diego Airport - Old Town Hotel San Diego
Comfort Inn San Diego
San Diego Comfort Inn
Comfort Inn Old Town

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