A wonderful time. Maddie and Kelsey were fantastic. Very accommodating, and our kids loved the... read more
A wonderful time. Maddie and Kelsey were fantastic. Very accommodating, and our kids loved the... read more
Overall good experience however was not told about the limitations on the water at booking so... read more
This is our second time renting paddle boards here and we love it. Great service and super convenient. I went with my teenage son, but great for families or couples as well. Just watch out for the sailboats as Mission Bay can get busy.
they are busy so if you want a jet ski get there early. we had to wait an hour or two. fun time and pleasant staff
My experience was at the Hyatt Regency location in Mission Beach. My husband and I went to rent a kayak at 4:20 on Saturday. We were told that rentals were done for the day, they were locking up and would open at 9:00 on Sunday. We arrived at 9:05 on Sunday and no one was there. After waiting around 5 minutes, we called the listed number and were told someone would be there shortly, he was stuck in traffic. Finally at 9:20 he showed up. I had received a voucher from Hyatt for a free kayak or paddleboard rental and was hoping to use it for a double kayak. He rudely stated that it was only for a single kayak. We had to leave by 10:00 due to a flight and it was really important to me that I be able to utilize my coupon because we were short on time anyway due to this guy being 20 minutes late. I then asked if we could have a discount on a double kayak, he said no. At that point I left because I wasn't going to spend money for a 30 minute rental. So not only did we miss out on a rental because of extremely limited hours of operation, the customer service was terrible and did nothing to accommodate the lateness of this employee and the misleading coupon.
We rented a pontoon and had a great day on mission bay. The rental process was very easy and the boat was perfect
My family and I had the best time on the pontoon and the jet ski! We rented them at the hotel and the guys were incredibly helpful and kind.
We rented a pontoon for Labor Day and it was just delightful. Easy to use and nice, helpful staff. Navigating the Bay was easy.