We were completely satisfied with the hotel, cleanliness, well decorated, comfortable room and bed, and really good breakfast. BUT, the front desk person, Khadija, was unacceptable.
Not only was she rude and surly to us, she was the same to another man who requested a room...he left. She assigned us a room that was already occupied, and was rude when my husband returned to front desk to get another room. We had pre-paid or I would have left also. However, when I told the Guest Services Manager the next morning, she assured me this situation would be resolved with the Hotel Manager. This experience was not at all what we had had in the past with this hotel chain. We will stay there again as everything else was more than satisfactory.More
- Free Wifi
- Free Parking