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Hilton Boston Downtown / Faneuil Hall
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Reviews (2,179)
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Show reviews that mention
All reviewsfaneuil hallgreat locationquincy marketthe financial districtfreedom trailthe north endwithin walking distanceking suitecontinental breakfastshort walkcorner roomstandard roomwould definitely stay here againan upgradevalet parkingcentral locationstreet noise
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2,032 - 2,037 of 2,179 reviews
Reviewed 23 July 2012

Great location rooms are really nice. Everything within walking distance makes this hotel the perfect location. Don't miss little Italy it's some of the best food we've had. Bellman Eddie was great and really went out of way to help us. Thanks for a great stay

  • Stayed: July 2012
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Thank vacationsamany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grady C, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this reviewResponded 26 July 2012

Thank you for your kind comments, and I’m glad you took advantage of the many sights within walking distance of our prime location. I look forward to passing your compliment on to Eddie, who will be so glad to hear it. We’re really lucky to have dedicated individuals like him on our team. I hope life brings you our way again soon, and til then, safe travels. Grady

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Reviewed 22 July 2012

Nice rooms, exceptionally courteous and helpful staff. And QUIET. 3 blocks to Fanueil hall, good food very handy. Only place to stay in Boston.

  • Stayed: July 2012
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Thank Bmorgan43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grady C, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this reviewResponded 24 July 2012

So glad to hear that you had a great stay, and I look forward to sharing your compliment with our dedicated service staff. We will look forward to welcoming you back next time you visit Boston, and as always feel free to ask our excellent concierge for tips on any of the other historic landmarks and places to eat within walking distance of the hotel. Best regards and safe travels, Grady

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Reviewed 21 July 2012

Enjoyed a 2 room suite that was very clean, comfortable and contemporary. Within walking distance to Quincy Market and all North End. The staff was very helpful and the concierge even scored us tickets to a Red Sox game. Had room service deliver breakfast that was excellent with very large portions and the hot water for my tea didn't taste like old coffee. Will stay again next time I am in Boston

  • Stayed: July 2012, travelled as a couple
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1  Thank booktek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grady C, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this reviewResponded 24 July 2012

Thank you for your compliments, and I am delighted that you enjoyed the historic neighborhood as well as your relaxing room. With 66 spacious suites in the hotel, we often have availability for room upgrades to make your stay even more comfortable. We look forward to welcoming you back next time you’re in town. Safe travels, Grady

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Reviewed 19 July 2012

Good location for business or tourist sites. All of the staff was friendly and helpful and the housekeeping staff did an especially good job straightening and cleaning the room. There was too much air freshener smell in the room, but fortunately, the windows open. Good water pressure in the shower, though having the sink located outside the bathroom imparted a motel-like ambiance. We were located on the 6th floor near the elevators and ice machine, and overlooking the street, but we never heard any sort of noise in the room. Two major complaints: wireless costs $14.95 (!) (even for Hilton Honors members) and there never seemed to be a valet around when we wanted to drop off our car. Once we even had to go into the hotel and find a staff person to help us track down a valet. We'd return, but, based on the wireless fees and scarce valets, it would not be our first choice.

Stayed: July 2012, travelled as a couple
1  Thank Heather086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grady C, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this reviewResponded 24 July 2012

Thank you for your candid review. I am delighted that you were pleased with our central location and dedicated staff. I do understand that you are dissatisfied with our internet service fee. While we are not unique amongst Boston hotels for charging for in-room internet service, we do provide additional options for our guests by offering complimentary wi-fi in our lobby, which offers comfortable seating, as well as the library area just off the lobby. I will personally address the matter of the valet’s lack of promptness, and reach out to you on the side to get details.
Thank you for choosing us and safe travels, Grady

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Reviewed 18 July 2012

Read lots of posts about the construction on the outside of the hotel...I never even noticed it until I was out front waiting for a cab to leave for the airport. I had an awesome 1bedroom suite with nice furnishings and a big modern flat screen in both rooms.
And the bed...wow soooo comfortable!
Easy walk to Quincy market...Boston Common...or the North End
Best part...I asked for a late checkout since my flight was at 6pm....the super nice agent at the front desk said "how about 3pm" I nearly died!
Great stay...not cheap but nowhere in Boston is cheap.

  • Stayed: July 2012, travelled with friends
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2  Thank GatorBearBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grady C, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this reviewResponded 24 July 2012

I am so glad that you got a good night’s sleep on our special Hilton Serenity Beds, one of our hotel’s most popular luxury features. And I’m also glad that you got to take advantage of Quincy Market, Boston Common, and the North End, some of my favorite areas of this great city; you can’t beat our location for centrality to some of Boston’s best landmarks. Our genuinely caring Front Desk attendants always take care of every guest as best they can, and I am not surprised that they “wow”ed you with great service. They will be so happy to hear the nice compliment you wrote. Please keep us in mind next time your travels bring you to Boston, and until then best regards. Grady

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