Overall great staff and room was spotless on every return to the room. Quiet and elevators were exceptionally fast. Concerns erupted a day later upon viewing my statement. To have my room charged several times for "gift shop" items which equated to $48.00 was disturbing. So, I called and inquired on the discrepancy only to be told if the room number was given then the room was charged...It's not that $48 dollar is going to take the pepperoni from the pizza for me, but I was blown away by the audacity of the front desk to imply it's not their fault. I grabbed 1 energy drink on my 1st morning there that i was told was $7.00 so I was ok with that. Gave my room number and that was that. The front desk said standard protocol is to ask the last name as well. That was not the case when I thought back to the drink I ordered. I saw a charge for $50.23 for breakfast which my lady and I went to eat 1 time only to wait for 20 mins to be acknowledged. We did not eat the buffet for $27.00, instead ordered each an English muffin and eggs. $17.00 each. We ate with 4 other friends that order whatever they ordered and ate. We asked for the check promptly as we realized we were running late for our driver who was waiting. The waitress disappeared and when she did appear we advised her we had to leave, and we would bill to the room. We did not sign any check nor leave a tip as I was going to grab cash and tip her that way. My friends strong advised no tip for the horrible service, so I concurred. There was a $10 dollar tip made on my bill by the waitress without my knowledge, that infuriated me. To add to the fire...The other 2 checks were exactly the same! The front desk was awesome though I must say, I forgot my key card at least 3 times and the gentleman did not hesitate at all to provide me a new one. Check in was seamless.