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beckcommar
Oakland, California

Unreliable shuttle, many maintenance issues, poor food service

1.0 of 5 bubblesReviewed 31 Jul 2024
Not a good experience. Took and hour to get a shuttle from the airport which is literally right next door. First room had not heat or cooling. Second room had a strong and terrible smell. No other rooms were available. Room service is served on plastic plates with plastic utensils. Breakfast service was very slow because the restaurant is badly understaffed and breakfast buffet in low quality with few options. Staff were friendly but the place needs to hire more people. Won’t stay again.
Date of stay: July 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Responded 1 Aug 2024
We apologize that you did not enjoy your time with us! I know that our team had reached out directly to you to address these concerns.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (4,297)
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Reviewed 29 July 2024 via mobile

We spent 3 nights pre-cruise and one night post-cruise at this hotel and it was perfect for our family. Very convenient shuttle took us to/from airport and subway often. The view is spectacular. Nice restaurant and comfortable patio - room was very comfortable- no airplane noise at all.

Room tip: Limited dining options but good access to the city by water taxi, subway, Uber or taxi.
Date of stay: July 2024
Trip type: Travelled with family
Thank Jeanne C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this reviewResponded 30 July 2024

We hope you had a wonderful time on your cruise! We are happy that you enjoyed your time with us! The view is only second to our amazing team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2024 via mobile

This hotel has the prettiest view of any airport hotel I have ever experienced. The room was comfortable and updated. The windows are sound proof, but the walls are not. We had trouble going to sleep when the family with toddlers came back to their room at 11 and woke up crying at 6. The staff helped us out with tape for my son’s luggage that got ripped by the airline, but was not incredibly knowledgeable about the area.

Room tip: There is an airport shuttle. Use the water taxi to get to downtown before 8pm
Date of stay: July 2024
Trip type: Travelled with family
Thank W5139QCjessicas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this reviewResponded 1 August 2024

I am glad that you enjoyed the view! We apologize about the noise issues you encountered!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2024

Right on Boston Harbor it is the most convenient to the Logan Airport and happily it is super comfortable and friendly.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank C R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this reviewResponded 1 August 2024

Thank you for your kind words about your time with us! Glad our team showed off their Boston hospitality.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2024

Good location, great view, good bed, good towels and linens, good food, good wine list, good coffee in the morning, good shuttle service

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank William M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this reviewResponded 30 July 2024

Thank you for your feedback on your recent stay with us! We are very happy that you enjoyed the property and your time with us!
We appreciate the kind words!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2024

All was good, thank you! We enjoyed the stay and hope will be back. The traffic was horrible, but when using water taxi it was fine

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Aram G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this reviewResponded 1 August 2024

We are happy you enjoyed your stay with us! Unfortunately, traffic can be very bad due to the Sumner tunnel closure, It will be completed on August 5th.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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