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Jessica S
Roswell, Georgia

Beautiful views

4.0 of 5 bubblesReviewed 28 Jul 2024via mobile
This hotel has the prettiest view of any airport hotel I have ever experienced. The room was comfortable and updated. The windows are sound proof, but the walls are not. We had trouble going to sleep when the family with toddlers came back to their room at 11 and woke up crying at 6. The staff helped us out with tape for my son’s luggage that got ripped by the airline, but was not incredibly knowledgeable about the area.
Date of stay: July 2024
Room Tip: There is an airport shuttle. Use the water taxi to get to downtown before 8pm
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this review
Responded 1 Aug 2024
I am glad that you enjoyed the view! We apologize about the noise issues you encountered!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 28 July 2024

Right on Boston Harbor it is the most convenient to the Logan Airport and happily it is super comfortable and friendly.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank C R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this reviewResponded 1 August 2024

Thank you for your kind words about your time with us! Glad our team showed off their Boston hospitality.

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Reviewed 27 July 2024

Good location, great view, good bed, good towels and linens, good food, good wine list, good coffee in the morning, good shuttle service

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank William M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this reviewResponded 30 July 2024

Thank you for your feedback on your recent stay with us! We are very happy that you enjoyed the property and your time with us!
We appreciate the kind words!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2024

All was good, thank you! We enjoyed the stay and hope will be back. The traffic was horrible, but when using water taxi it was fine

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Aram G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this reviewResponded 1 August 2024

We are happy you enjoyed your stay with us! Unfortunately, traffic can be very bad due to the Sumner tunnel closure, It will be completed on August 5th.

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Reviewed 26 July 2024

Convenient shuttle from car rental to hotel and then hotel to airport terminal, great customer service at front desk and restaurant, accommodations were nice and clean. Restaurant has a beautiful view of the harbor. Would stay here again.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank Coastal56585594724
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this reviewResponded 1 August 2024

Thank you for your feedback on your recent stay with us! We look forward to seeing you again when life brings to Boston!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2024

This hotel is literally in the boondocks. NOTHING exists around it so unless, you have an early flight in the morning or some other flight schedule problem, you will be looking across the bay at the Boston Harbor but you will be nowhere near any of the city's attractions. They have a 24-hr shuttle to and from the airport that sometimes gets very, very congested but it runs regularly.
I was offered an upgraded room at check-in at 3PM but then told, "Oh, but it won't be ready until 430PM". Wow, thanks a lot!! Bait and switch!!

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank tracyl21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chad Goudie, General Manager at Hyatt Regency Boston Harbor, responded to this reviewResponded 1 August 2024

I apologize that you did not enjoy the location of our hotel, there are many options into the city, water taxi is by far the most enjoyable. We will talk to the operations team about the upgrade confusion.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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