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Reviewed 23 June 2022 via mobile

I reserved and paid $500 for a premium city view. Even though I am a diamond member. I just didn’t want to count on any upgrades.
When I arrived they gave me a handicap accessible room on the second floor with traffic right outside my window. Huh?

Date of stay: June 2022
Trip type: Travelled on business
Thank maxsmart333
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Laura K, Other at Canopy by Hilton Boston Downtown, responded to this reviewResponded 24 June 2022

Maxsmart, I am sorry to hear you were not satisfied with your room. You were upgraded to one of our King Bedroom Suites - these rooms offer more square footage, a separate living area, and nearly floor to ceiling windows overlooking the Greenway. We hope you give us another shot, and we will be happy to find you a room that better suits your preferences!

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Reviewed 23 June 2022 via mobile

Excellent new hotel ( 3 months old in June 2022) between Quincy market and North end. Crosswalk at Hanover street.

Hilton Honors Diamond member, booked with weekend certificates. Acknowledged membership, dining credit and 1 pm late checkout. Front desk was friendly, especially Elma. Checkin was busy so prepare to store your bags. Location is excellent, in front of the park on top of the big dig. Second floor had a nice lounge/ restaurant/ bar area with tons of space to hang out with family. Nice aroma throughout the hotel.

Rooms had views of the park/ north end or the back alley/union street sign. Well designed, had a mini fridge, nestles so coffee maker and safe. Shampoo, conditioner, wash and lotion were in large pump bottles. Bed was comfortable. Didn't have toothbrush, razor in the room but you could ask if you need them. No bathrobes or slippers. They had a filling station for water and ice near the elevator.

Rose restaurant was convenient and had nice views. It was easy to find a table and service was good.

No complaints, enjoyed our stay and will be coming back if we wanted to visit the north end.

Room tip: Busy check in, wouldn't be able to check in early on most days. If you are a Hilton Diamond, ask for late check out/ 1 pm.
Date of stay: June 2022
Trip type: Travelled with family
2  Thank JedH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Laura K, Other at Canopy by Hilton Boston Downtown, responded to this reviewResponded 24 June 2022

JedH, thank you for the great review! We hope to see you again soon!

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Reviewed 19 June 2022 via mobile

Will be our go to hotel to stay in Boston. Best location close enough to everything to walk to and 10 minute Uber to the airport. Upgraded to city view (Greenway) as a diamond which was a perfect view. The cold brew coffee at the restaurant was great although food was a little overpriced especially with all the other great places so close to eat. We will be back.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank 586Brad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Laura K, Other at Canopy by Hilton Boston Downtown, responded to this reviewResponded 19 June 2022

Brad, we love reading great reviews from Diamond guests. Thanks for the feedback, and we look forward to your next visit!

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Reviewed 13 June 2022

Other reviewers have commented on the superior location and the beautiful, clean, comfortable rooms and roomy, nicely appointed bathrooms. There was cool fridge drawer and Nespresso coffee station. I LOVED the filtered water station with the delicious ice that is on each floor so you can refill your own bottles or the glass bottles provided with the room, eliminating waste as well as the customary silly $3 upcharge for using hotel-provided bottled water. I think the price was very reasonable for the location that lets you park at the hotel (valet was around $50 a day) and walk to all the major, nearby sights of Boston. We had an outstanding, reasonably priced breakfast in the Rose Kitchen, the hotel restaurant, which overlooks the Greenway. The windows were open, the view was amazing, and the food really was not your typical hotel breakfast, it was gourmet! They gave our kids full sized, new packages of colored pencils to use to color the kids menu/activity page. We would go back in a heartbeat, but the most AMAZING thing is what happened with what DIDN'T come home with us: our daughter left her beloved stuffed animal, George, in the room. You have to file a report online and after a couple days of not hearing back, I reached out to manager Laura Kisty, who immediately emailed me back, looping in the head of housekeeping. We had a volley of pleasant emails, and eventually she told me that unfortunately George was not recovered. She then blew me away by telling me that somehow she had googled and tracked down a replacement and SENT US A NEW ONE! If that isn't stellar customer service, I don't know what! There's a reason we're Diamond members and stay exclusively with Hilton properties whenever we travel for business or pleasure. Can't wait to come back (and have dinner in the North End right across the street) ;-)

Date of stay: May 2022
    • Location
    • Rooms
    • Service
Thank colleenbP3986LS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Laura K, Other at Canopy by Hilton Boston Downtown, responded to this reviewResponded 14 June 2022

Colleen, thank you so much for the amazing review and highlighting some of the features that we are so proud of. I'm glad you got to enjoy the incredible offerings in Rose, while enjoying the great view. And when it comes to George, well... we just needed a happy ending for your daughter and I'm so glad we were able to make that happen. Can't wait to see you again for your next visit!

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Reviewed 12 June 2022

Stayed 2 nights at this property in May for a sightseeing weekend. Cannot beat the location. Minutes from Quincy Market, the Freedom Trail and the North End for great Italian food. Just a few months old so everything is still nice and new. Extremely friendly staff and helpful with nearby attractions. LOVED the Boston-themed wallpaper with images of Paul Revere and Abigail Adams amongst others.

Stayed in a room with two Queen beds with plenty of room. Great sized bathroom. Loved the fridge drawer to store treats and filtered water was provided on the floor.

One minor FYI: Hotel allows dogs so great if you are a dog lover. We did hear a dog barking in the room next door often - so if dogs are not your “thing” then might want to stay elsewhere.

Date of stay: May 2022
    • Location
    • Cleanliness
    • Service
Thank michekara
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Laura K, Other at Canopy by Hilton Boston Downtown, responded to this reviewResponded 12 June 2022

Michekara, you picked a great time to visit and enjoy all that the city has to offer. Glad you loved the small details around the hotel with nods to Bostonian history. We hope to see you again soon!

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