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Reviewed 19 September 2017

This hotel is located in the hub of 2 methadone clinics and a homeless shelter. Addicts gather in the back parking lot at night and shoot up, smoke crack, urinate between cars. The sidewalk towards the entrance of the hotel was occupied by a number of homeless and addicts. The hotel checked us in to a room that was already occupied, although we were compensated, the "new" staff member was rude throughout our stay. The location was not safe.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 231bobbim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sal T, Manager at Best Western Plus Boston Hotel, responded to this reviewResponded 24 September 2017

Thank you for taking the time to write this review. I would like to apologize for not being able to meet your expectation during your stay. Your feedback is very important to us and we will use the information to implement changes to better service out guest in the future. I hope you will return and continue to stay with us.

Thank you,
Sal Teixeira
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

My first impression about the hotel is the location may not be suitable for having a good night sleep, since next to it are warehouses and a gas station. Surprisingly, the hotel offers nice service. The staff are friendly and attentive. The staff at the restaurant in particular provide speedy, neat, and friendly services. The breakfast offers some choices including healthy choices. The room is large with a separate bedroom and a living room. The amenities are complete. The bed is comfortable, and I had a nice sleep.

  • Stayed: July 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank L S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2017

Ms Rosario , who was was in charge of the breakfast was the best. Truly professional. The rooms are very comfortable and clean. Front desk clerks were all very courteous and helpful. I'm sure you know that the neihborhood is a little sketchy.

Stayed: September 2017, travelled with family
1  Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2017

Our stay was very good and very helpful staff the breakfast was good and the girls at breakfast were very helpful the rooms were lovely and clean we had a great holiday thank you.the drivers of the shuttle bus were very good and helpful

Stayed: September 2017, travelled with family
1  Thank liz201771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2017

I have been coming to Boston for medical care for over seven years now and have always stayed at the Roundhouse. With each new owner the hotel has slipped. The neighborhood has become less safe and even noisier.

Stayed: September 2017, travelled solo
Thank Dr R Jaye N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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