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“Boston”

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Best Western Plus Boston Hotel
Ranked #73 of 85 Hotels in Boston
Reviewed 21 September 2017

The hotel was very nice and we enjoyed the amenities. Everything about our stay was good with the exception of the location. Homeless people were loitering around the hotel at all hours and there was a lot of noise.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 530chrystalw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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83 - 87 of 1,386 reviews

Reviewed 19 September 2017

This hotel is located in the hub of 2 methadone clinics and a homeless shelter. Addicts gather in the back parking lot at night and shoot up, smoke crack, urinate between cars. The sidewalk towards the entrance of the hotel was occupied by a number of homeless and addicts. The hotel checked us in to a room that was already occupied, although we were compensated, the "new" staff member was rude throughout our stay. The location was not safe.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 231bobbim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sal T, Manager at Best Western Plus Boston Hotel, responded to this reviewResponded 24 September 2017

Thank you for taking the time to write this review. I would like to apologize for not being able to meet your expectation during your stay. Your feedback is very important to us and we will use the information to implement changes to better service out guest in the future. I hope you will return and continue to stay with us.

Thank you,
Sal Teixeira
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

My first impression about the hotel is the location may not be suitable for having a good night sleep, since next to it are warehouses and a gas station. Surprisingly, the hotel offers nice service. The staff are friendly and attentive. The staff at the restaurant in particular provide speedy, neat, and friendly services. The breakfast offers some choices including healthy choices. The room is large with a separate bedroom and a living room. The amenities are complete. The bed is comfortable, and I had a nice sleep.

  • Stayed: July 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank L S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2017

Ms Rosario , who was was in charge of the breakfast was the best. Truly professional. The rooms are very comfortable and clean. Front desk clerks were all very courteous and helpful. I'm sure you know that the neihborhood is a little sketchy.

Stayed: September 2017, travelled with family
1  Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2017

Our stay was very good and very helpful staff the breakfast was good and the girls at breakfast were very helpful the rooms were lovely and clean we had a great holiday thank you.the drivers of the shuttle bus were very good and helpful

Stayed: September 2017, travelled with family
1  Thank liz201771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Boston Hotel

Address: 891 Massachusetts Ave, Boston, MA 02118-2607
Phone Number:
Region: United States > Massachusetts > Boston > Dorchester / Roxbury / Mattapan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#55 Business Hotel in Boston
Price Range: ₹ 5,924 - ₹ 19,554 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Boston Hotel 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Best Western Plus Boston Hotel in Boston is an all-suite hotel, previously known as the Roundhouse Suites. It is conveniently located next to the Boston Medical Centre and close to other Hospitals and only 2.1 miles from downtown Boston. The hotel is close to some of the best colleges in the country: Harvard University, MIT, Boston College, Suffolk, Boston University etc. The hotel has a complimentary shuttle from 7:00am to 10:00pm running on a schedule to the two local T-Stop and to the Medical Centers nearby. When home away from home, we understand the needs of the guests and so each of our rooms have a microwave and refrigerator. Our rooms also feature safes in them to store all your valuables. No matter what brings you to Boston, count on a reputable hotel to provide you with the accommodations you deserve. Free parking, free breakfast, free shuttle to the local train stations are all yours for a competitive price at this Boston hotel that sleeps up to five in a double room. Who says staying city-adjacent has to be expensive? Enjoy your stay. ... more   less 
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Also Known As:
Best Western Plus Roundhouse Hotel Boston
Best Western Roundhouse Hotel
Best Western Boston
Boston Best Western

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