We stayed two nights in Boston at the Cambria. The hotel is convenient to many Boston attractions, within walking distance, and food and nightlife. Our room was very comfortable with many conveniences. The exposed concreted beams and sealing make for a mostly quiet experience. The window is huge, with an excellent skyline and view of the setting sun. There were several restaurants and coffee shops within 500 feet of the exit. We did not eat at the restaurant on site.
The staff was accommodating to meet our needs. However, we were not greeted as platinum members or offered the usual points or a gift option.
The Fitness Center is very spacious. They have dumbbells to 50, three stability balls, a jump rope, and elastic bands. They have several machines, including four peletons.

Stayed at Cambria Hotel Boston from October 28th to the 31st.

When we first checked in, things were smooth. There was an attendant that helped us with luggage, and the person who checked us in was friendly although talkative.

About an hour into the stay we realized that we would need more cups and some honey since my girlfriend was feeling sick. I called downstairs and the same talkative front desk agent cut me off while I was requesting the items and said ‘You’re gonna have to come to the front desk for that. I don’t have time and I have a line.’ It was as if a guest request for items was burdening him. I understand that there was a need to cut room service off due to COVID risks, but this was something finally explained to us by a different front desk member at a later date. Maybe he was having a bad, busy and flustered time. Having worked in the hotel industry I was taught/taught staff to never make guests feel that way. Strike 1.

Housekeeping was on point. The ladies that attended our room throughout our stay made our bed immaculate and replaced all towels as needed. They were very polite. Bravo!

The hotel lobby does have an area where you can purchase snacks and beverages to take up to the room. After the second night, I noticed that they no longer had bottled water stocked in that area. On our last night’s stay at around 9pm, we made an attempt to ask the front desk agent if they had any water stocked in the back since there were still none in the snack area. It was the same front desk person who addressed our room service request from the first night of our stay. No eye contact, no words…just shook his head and turned away as if even us just asking offended him. Strike 2.

All other areas that the hotel had to offer was very good. We didn’t drive into Boston so I can’t give an assessment on their parking services or lack thereof (based on previous reviews that the hotel received). The rest of the front desk staff were attentive and efficient especially during check out. Bellmen and housekeeping were all great. The only two critiques I can give to Cambria Boston is please keep your water stocked and please offer that one front desk agent more customer service training. His attitude was enough to sour our taste enough to blemish what otherwise would have been a great stay.