Stayed at Cambria Hotel Boston from October 28th to the 31st.

When we first checked in, things were smooth. There was an attendant that helped us with luggage, and the person who checked us in was friendly although talkative.

About an hour into the stay we realized that we would need more cups and some honey since my girlfriend was feeling sick. I called downstairs and the same talkative front desk agent cut me off while I was requesting the items and said ‘You’re gonna have to come to the front desk for that. I don’t have time and I have a line.’ It was as if a guest request for items was burdening him. I understand that there was a need to cut room service off due to COVID risks, but this was something finally explained to us by a different front desk member at a later date. Maybe he was having a bad, busy and flustered time. Having worked in the hotel industry I was taught/taught staff to never make guests feel that way. Strike 1.

Housekeeping was on point. The ladies that attended our room throughout our stay made our bed immaculate and replaced all towels as needed. They were very polite. Bravo!

The hotel lobby does have an area where you can purchase snacks and beverages to take up to the room. After the second night, I noticed that they no longer had bottled water stocked in that area. On our last night’s stay at around 9pm, we made an attempt to ask the front desk agent if they had any water stocked in the back since there were still none in the snack area. It was the same front desk person who addressed our room service request from the first night of our stay. No eye contact, no words…just shook his head and turned away as if even us just asking offended him. Strike 2.

All other areas that the hotel had to offer was very good. We didn’t drive into Boston so I can’t give an assessment on their parking services or lack thereof (based on previous reviews that the hotel received). The rest of the front desk staff were attentive and efficient especially during check out. Bellmen and housekeeping were all great. The only two critiques I can give to Cambria Boston is please keep your water stocked and please offer that one front desk agent more customer service training. His attitude was enough to sour our taste enough to blemish what otherwise would have been a great stay.

One person at the front desk is all we ever saw. She was friendly but not knowledgeable. The Wifi offered here has no security, and I was unable to get online. This is a basic requirement I expect, along with a clean room, coffee, and a hairdryer. There was a very odd, unpleasant smell I encountered upon entering the room. I will never stay here again at $300/night and $50 to valet park our car.

I know its not the smartest thing to do, but I had left money in car when checked in by Valet at hotel. When they brought car back I immediately noticed someone had gone through the center console and all the money was gone. I immediately went in to who I thought was a manager and told him what happened. They said they would look into it and get back to us.... I could tell they didn't give a SH*#*

Never heard from them. You can tell a lot about a hotel when something like this happens... Beware!!