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Reviewed 16 May 2022

“Brilliant” because of the sparkling chandeliers in the lobby, glitter in the artwork and furniture and especially, the smile and warmth at Front Desk Reception, Niki Prassa! We felt like royalty during our stay. We enjoyed our stay in this grand hotel. Perfectly located. Enjoyed the view (and twin sinks and separate dressing room). The reception, housekeeping and the service overall was excellent as befits this grand hotel. Many thanks

Date of stay: May 2022
Trip type: Travelled with friends
Thank BenjieD_13
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston, responded to this reviewResponded 17 May 2022

Dear BenjieD_13,

It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff and service! Our guests are our top priority and our staff is always available to help make your stay a truly world-class experience. It would be our pleasure to welcome you back during your next visit! Thank you again.

Best regards,
Vanessa Kuo
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2022 via mobile

We had Wonderful 2 night stay here despite busy graduation weekend.
Niki Prassa was very helpful at the front desk and gave us helpful tips to enjoy the city- thank you Niki! Rooms were very spacious and comfortable - particularly love the double sink bathroom. Location was excellent

Date of stay: May 2022
Trip type: Travelled with friends
Thank Cynthia F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston, responded to this reviewResponded 17 May 2022

Dear Cynthia,

It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff and service! Our guests are our top priority and our staff is always available to help make your stay a truly world-class experience. It would be our pleasure to welcome you back during your next visit! Thank you again.

Best regards,
Vanessa Kuo
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2022 via mobile

Beautiful hotel, wonderful location, amazing service, perfect housekeeping. Enjoyed everything about staying here. The bar downstairs is one of my favorite bars in Boston. Tarek at the front desk was incredibly thoughtful and helpful each day of my stay.

Room tip: You dont need a car staying in back bay, and your stay will be less stressful if you can leave the car at home.
Date of stay: May 2022
Trip type: Travelled solo
Thank Camille D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston, responded to this reviewResponded 17 May 2022

Dear Camille,

It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff and service! Our guests are our top priority and our staff is always available to help make your stay a truly world-class experience. It would be our pleasure to welcome you back during your next visit! Thank you again.

Best regards,
Vanessa Kuo
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2022 via mobile

Met a colleague for drinks before heading out for dinner. My first time there. The bar was buzzing, the bartender was courteous and helpful and the recommended drink (martini) was served in a copper goblet. A bit pricey but that was to be expected. We met some friendly people attending a symposium down street. Great place to enjoy a drink and great vibe.

Date of stay: March 2022
Trip type: Travelled on business
1  Thank 405DavidC
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston, responded to this reviewResponded 17 May 2022

Dear 405DavidC,

It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff and service! Our guests are our top priority and our staff is always available to help make your stay a truly world-class experience. It would be our pleasure to welcome you back during your next visit! Thank you again.

Best regards,
Vanessa Kuo
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2022

If you're looking for a central place in Boston this is the place to stay! The only reason it is not 5 stars is we had a standard room and it was very small - perfect for 1 person but not two. Front desk was very friendly. Love the fact that they have a four legged friend at times in the lobby - can't help but put a smile on your face!

Room tip: Upgrade to deluxe unless you are traveling on your own
Date of stay: April 2022
    • Location
    • Rooms
    • Service
Thank Belinda B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston, responded to this reviewResponded 16 May 2022

Dear Belinda,

Thank you for choosing Fairmont Copley Plaza! We are thrilled that we were able to provide you with comfortable, convenient accommodations during your trip to Boston and it gives us great pleasure to read and share your comments with all our staff. We apologize that your guest room size was not what you expected and want to assure you that we offer many different room types of various sizes. It would be out pleasure to assist you with any future reservations so that we may determine the best room for you. We hope to have the pleasure of welcoming you back soon! Thank you again.

Best regards,
Vanessa Kuo
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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