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“Like a Back Rub in Back Bay”

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Fairmont Copley Plaza, Boston
Ranked #23 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Like a Back Rub in Back Bay”
Reviewed 13 September 2012

While this hotel has luxurious appointments and nice furnishing and finishings, the standout is the service. I only stayed here for a night, while on a business trip, but had such a good experience I can't wait until the rates are good enough for me to return.

The hotel offers use of a car and driver for short haul destinations that is absolutely worth it.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DelicateEssie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,798 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (498)
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English first
Edmonton, Alberta
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 10 September 2012

We were really impressed by the Copley in every way possible! It started with the doorman, who went out of his way to introduce us to the hotel (of which he was very proud), the reception people who were knowledgeable and friendly, the concierge who made sure I received a running map and provided guidance, our room which had been recently renovated and all of the facilities (the exercise room was outstanding). We were amazed at the old world beauty of the entrance and the marble hallway. The restaurant was very good and the staff went out of their way to making our meals enjoyable. I would have never thought that we would find ourselves on a "duck boat" yelling "quack, quack" as we toured Boston but we followed the suggestion of our friend at the door and had a great experince. All in all we really enjoyed our brief time at the Copely and will be returning!

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Edmarchm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phila, PA
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 September 2012

The hotel is beautiful and is located in an excellent and accessible to central Boston area. The location really encourages walking and touring. The hotel has everything you could desire especially on the Gold floor level. The meals and snacks are fantastic and the service is always superior. Though costly, the stay is worth every cent. The stay really makes you feel like you are someone special.

Room Tip: Call ahead and request a room with a view.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PAtravelbug7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rugby, United Kingdom
Level Contributor
3 reviews
Reviewed 7 September 2012

Myself and my wife came to Boston for a break what a great city not good as London but seconded in my list been to 100s of city's, stayed in the Fairmount and what a great location lovely well presented hotel. Great staff could not do enough for you, the froom was out of this world. I have recommended this hotel to everyone I spoke. A great big thank you to Molly and one of the concierge I forgot her name I think it was dhalgan they made our vist worth while. So thank you Fairmount to make our break great a++++++++

Room Tip: Get a queen room
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jarnail S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Canada
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 7 September 2012

We are Fairmont Premier guests, and actually go out of our way to stay at Fairmont properties-- which we do at least 5 times a year. The Copley is among our favourites!This is the 2nd time we stayed at this hotel. In fact, this time was a bit of a "destination," as we loved it so much last time we looked for an excuse to visit Boston. We only stayed one night, on our way to Martha's Vineyard, but we were given a fantastic upgrade. The room was spacious and clean, and while a little bit dated, they do their best to make the decor reflect the time of the building.

The staff here is so professional and pleasing, always friendly and professional without being obsequious. Most importantly, it is probably the single most dog-friendly hotel we've ever stayed at-- and we travel with our Labrador all the time-- which is one of the reasons we love Fairmont. We had friends staying there with us as well, as a surprise party for my husband. It was an ideal location and destination for a high-end party!

Our only major disappointment is that they renovated the Oak Room Bar. It was the most beautiful, splendid bar, reflective of another place in time. It was dark and cozy, with small tables throughout and a joy to sit and talk in. Now, it's large and open and bright and trendy. The service and the drinks are still excellent, but the new modern feel broke our hearts )-:

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bluegrassdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer Z, Internet Marketing Coordinator at Fairmont Copley Plaza, Boston, responded to this review, 5 October 2012
Hello, and thank you for your post. I am so thrilled to hear that you count The Fairmont Copley Plaza among your favorite Fairmont hotels! As you may have noticed during your stay, we’ve completed a rather exciting restoration project in celebration of our hotel’s 100th anniversary this year. Part of that project did include the renovation of our restaurant, now called Oak Long Bar + Kitchen. I’m sorry that the atmosphere was not quite to your liking, but I’m happy to hear that you still enjoyed the service and drinks. We look forward to welcoming you back on your next visit to Boston. Thank you, again!
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Additional Information about Fairmont Copley Plaza, Boston

Property: Fairmont Copley Plaza, Boston
Address: 138 St James Avenue, Boston, MA 02116-5002
Phone Number:
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Boston
#12 Romantic Hotel in Boston
#15 Green Hotel in Boston
#15 Business Hotel in Boston
#16 Luxury Hotel in Boston
Price range (per night): ₹ 20,728 - ₹ 44,177
Hotel Class:4.5 star — Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen ... more   less 
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Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont

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