Let me begin by saying that the hotel is in a great location and if the night had gone differently the review would be much better. Our stay was ruined by the fact that our room was above the night club downstairs. For the entire evening all we could hear was the thumping of the base from the music. I always sleep with earplugs, but even they were not enough. My husband went down to the desk at 1am to complain and was offered a free breakfast for our inconvience. As if food could make up for the lack of sleep. There was no mention of a room change. The music continued at least until 4am. The next morning when we were to check out, my husband complained again to the gentleman now at the desk. He said they were supposed to have mentioned the bar to us when we checked in and given us options. They did not and we were left "sleeping" in a room that should be turned into something else like maybe a fitness center. The other issue is that this was an "upgraded" room. I actually paid extra for the privilege to enjoy that room. They should be ashamed of themselves for that and the corner room next to us. The gentleman at the desk took my husbands card and said he would see what he could do to help us out. More than a week has passed and no phone call. Apparently they are to busy to deal with customer service.
- Official Description (provided by the hotel):
- Welcoming travelers since 1891, Copley Square Hotel is an iconic boutique hotel with a blend of historic charm and contemporary urban luxury. Nestled in Boston's historic Back Bay, our downtown Boston hotel offers an individualized, intuitive experience. Elegantly designed rooms boast the comforts of home with the indulgence of relaxation. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Agoda and HotelQuickly so you can book your Copley Square Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Copley Square
- Copley Square Boston