I visited there with an electric vehicle. Charging was nearly impossible at the facility. They indicated that they have a Tesla charging station for people using valet parking, but it is so inadequate that I only had 35 miles added in range when I left it overnight for them to charge. It looks like more demand than they can handle. Take another car as they are not set up for EVs.
Thank you for providing us with feedback based on your recent experience. We have shared your feedback with our Hotel Leadership Team so that we may improve the quality of our Tesla Charging Stations. We hope you will visit us again soon so that we may better serve you.
We love the staff at The Omni Grove Park Inn. They go above and beyond at every level of the organization. Our favorite person is Kim Ash at the Vue 1913 restaurant. She knows exactly how to enhance the dining experience we are looking for, and I greatly appreciate her skills.
The Grove Park Inn is our favorite hotel. The property is spectacular, the service first class and the food and beverage service is befitting a historic property. Try to stay in the original section for a unique experience from 100 years ago with all the period furnishings and service.
This property is exceptional in every way! From families to couples, retired to newlyweds this resort is perfect for all! The spa and golf packages were fantastic for a weekend getaway. From the moment you arrive you will whisked away into old world charm and relaxation. The Grove Park has everything you need on property, absolutely no need to go into the craziness of Asheville! Make reservations for each night and enjoy the views from every restaurant!
This place, for all its beauty and high ratings, does not care about a certain demographic of its customers. I was so excited to come here, but their scam-based booking and gaslighting techniques ruined what was supposed to be an amazing experience and trip.
My room was hot and miserable and changed from what was originally booked due to their glitchy site. The atmosphere though nice, is completely overhyped and NOT worth the price. I stayed at basic hotels that had more luxurious rooms. Always ready to upcharge for their own screw-up. I wouldn't say I like this place and definitely feel it misses the high-class service mark they boast through their marketing. I will never go back and never EVER deal with the Omni chain again after such a horrible horrible experience here. First time in my life I was so turned off from a place that I immediately left after checking in. Luxury experience my ass.
Thank you for taking the time to provide us with detailed feedback based on your recent stay. We, at The Omni Grove Park Inn, pride ourselves on our guests’ experience both in and out of their rooms and we truly regret that these aspects of your stay were not as you had expected when booking. Our guest experience is of the highest priority, and we have shared your concerns with our Hotel Leadership Team with the goal of improving our operation. We appreciate the feedback you provided so that we can administer higher quality service in the future.
