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“Good Stay”

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Comfort Suites Outlet Center
Ranked #29 of 66 Hotels in Asheville
mark501
Level 4 Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Good Stay”
Reviewed 24 April 2012

The hotel was modern and comfortable and clean. The staff went out of their way to accommodate us when the coffee maker did not work. They were quick and attentive. Breakfast the first day was over cooked, but improved well the second day. But I asked to add another day and the local price for a nights stay was more than going on the Comfort Suites websites, which saved 20 dollars. I did not understand why the rules of the hotel would not allow for the same price as online or calling reservations. Seems strange. The Package deal with the 2 days passes to the Biltmore was excellent. Make sure you get the deal online though.

Room Tip: if you have small kids get the KIng Bed suite, the couch pulls out and the king is more comfortable.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank mark501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 30 April 2012
Thank you for taking the time to review us on Trip Advisor & for providing us with your feedback. We are delighted to hear that you enjoyed your stay with us. We regret that the rates were different when you extended your stay. We can only see the rates that our loaded into our system. We hope that you will stay with us again soon!
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
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English first
Fremont, Ohio
Level 6 Contributor
119 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 17 April 2012

Paid $95 senior rate. Very comfortable bed and the room was clean. The front desk was helpfull. Internet was fast and easy to connect to. Only down side was that the bathroom was small but that was minor. Overall the property was very nice and I would stay here again. Note that there are not many places to eat around this area. Clerk sent us to the Stone Ridge Tavern and you should check out my review of that place before you go.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bmski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 18 April 2012
Thank you for taking the time to review the Comfort Suites Biltmore on Trip Advisor. We appreciate your feedback & are delighted to hear that you will stay with us again in the future!
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Fla
Level 6 Contributor
114 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 16 April 2012

This hotel shares a parking lot with the mall, a seafood restaurant, McDonalds, Waffle House and behind the hotel there is a k-mart shopping center, across the street is toys-r-us. The mall itself is pretty pitiful, no decent stores but its safe to walk around and if you have kids, maybe they'd like it. We drove into Ashevill downtown to eat. There are a couple of restaurants up the street from the hotel but not much. We never did get to eat breakfast here, it was so crowded that people were eatinging in the lobby at the computer table. The room was clean and quiet. The bathroom was the smallest I've ever seen. They have the curved shower curtain rods that are really nice but this was was installed in the middle of the shower so you actually got less room while your showered. But they had to do this because when you open the bathroom door it would hit the curtain rod. You can't change the size of the bathroom but more than two people would find it really hard to get dressed in the morning. It's still a o.k. place to stay. We'd stay here again. Oh, the pool was empty but maybe they are doing repairs or something. It's in the 80's this week so I hope they are telling people who make their reservations by phone.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank almondcookies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 18 April 2012
Thank you for your review of the Comfort Suites Biltmore. We appreciate your feedback. We regret that the breakfast room was overcrowded during your recent stay. With our popular location that can happen during our busy season & we apologize for the inconvenience. Our pool is open May-October, while the daytime temps have been abnormally high our nighttime lows were in the 30's this past week making it too cold for our pool to be opened yet. We are getting it ready for May! We hope that you stay with us again in the future.
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West Virginia
Level 4 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 April 2012

First they lead you to believe this is in the heart of everything, it is NOT. The name of it leads you ro believe also that it is really close to the Biltmore, the Biltmore Square is alot of nothing. The so called mall behind it is a joke, there isnt many stores. You basically have to get on the interstate to get to anything, other than McDonalds, Taco Bell, Kmart, Ryans and a couple other local restaurants. HOTEL: When we first got there I went inside to check in, the guy at the desk was not so friendly, rather rude, and not helpful at all when I ask questions about the area. A SUITE it was not, it is a basic hotel room with 2 beds and a couch, mini fridge and microwave. The bathroom was small, if you set on the toilet you can not open the door, just an idea of how small it is. There is no vents in the bathroom either so when you shower it is full of steam. It did have a large TV. The bed pillows are the size of throw pillows. There is only 1 elevator and 5 floors so plan on waiting for it. Some of my family are terrified of pets, I love them, but pets should be on the first floor, when you get in the elevator you have to ride with dogs and all. The breakfast area is very small, and serves the same thing everyday, the eggs are folded with cheese, so if you dont eat cheese your outta luck, sausage, biscuits and gray. Bagels and cereal, they do have a waffle maker but who really wants to stand in line in the morning to make a waffle when there are kids playing with the stuff. The breakfast area should be for the guests, the maids were always in there eating, standing around. If you can get a room for a steal it would be ok but other than that go elsewhere, we stayed 3 days and the only reason was we thought we were getting a deal and paid in advance, so no refunds, if it wouldnt have been for that we wouldnt have stayed. The guy that worked the desk evening shift was very nice and helpful. The walls are paper thin! You can hear everything in the hallway and in the room next to you. Although it was only April, the hotel advertises a pool, there is a pool with no water and it is small. The website is rather deceiving.

Room Tip: Stay somewhere else!
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wsesmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 16 April 2012
We are very sorry to hear that you were not satisfied with your recent stay with us. We thank you for your feedback. Comfort Suites Biltmore is conveniently located to many area attractions. It is true that you must get on the interstate for the 10 minute drive to the Biltmore Estate or downtown Asheville. We will be sure to address the Front Desk clerk's unfriendly manner upon check-in. It is our goal to provide friendly customer service at all times to all of our guests. The bathrooms do have vents placed on the wall above the shower, we regret that they did not pull enough steam out of the room. Our rooms are all one-room studio suites with a microwave, refrigerator and pull-out sleeper sofa. As you mentioned we did recently update our TVs to 40" flat screens. Our pool is a seasonal, outdoor heated pool. With nighttime temperatures in the 30's this past week it is still too cold for the pool to be opened. We will open the pool in May. Thank you for bringing these items to our attention. We will address each one with our staff.
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Fort Lauderdale, Florida
Level 6 Contributor
160 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed 7 April 2012

I stayed here last year and I was not all the way impressed but I must say this time around I enjoyed my short stay here. I was in town for 2 days on business and this time there were flat screens :-). Which the manager did tell me last time they were going to be installed in Dec 2011. Also the room I got looked much better than the one I was given the last time I was there. All in all I enjoyed my stay here and will stay again if working in the Asheville, NC. Glad to know they make improvements as often as they can.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 247HardWorker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalCamacho, Director of Sales at Comfort Suites Outlet Center, responded to this review, 9 April 2012
Thank you for staying with us again! I am glad to hear that you enjoyed your recent stay with us more than your previous stay! We are constantly making improvements & listening to our guest's feedback. We are happy to know that you were able to enjoy some of these upgrades & improvements. We hope to see you again soon!
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Additional Information about Comfort Suites Outlet Center

Property: Comfort Suites Outlet Center
Address: 890 Brevard Rd, Asheville, NC 28806-2206 (Formerly Comfort Suites Biltmore Square Mall)
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Asheville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Asheville
#29 Business Hotel in Asheville
Price range (per night): ₹ 6,252 - ₹ 15,728
Hotel Class:2.5 star — Comfort Suites Outlet Center 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Comfort Suites Outlet Center is conveniently located right off of I-26 and near the beautiful Biltmore Estate, America's largest home. Discount Biltmore tickets sold! We are adjacent to Asheville Outlets, western NC's premier shopping venue with over 75 outlet stores plus food pavilion. All of our suites include a free full hot breakfast, pull out sleeper sofa, microwave, refrigerator & coffee maker. We have a Fitness Room on-site as well as seasonal, outdoor pool. Whirlpool suites are also available. We are a pet friendly hotel and we offer pet walking and cleanup areas. Our business center is stocked with office supplies and we also offer remote printing. Our meeting space can accommodate up to 150 people. We look forward to welcoming you to the beautiful mountains of Asheville, NC! ... more   less 
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Also Known As:
Comfort Suites Biltmore Square Mall Hotel Asheville
Comfort Suites Asheville
Asheville Comfort Suites

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