When we checked in the manager on duty was pleasant, however the next day when my husband and I were both not feeling well the front desk attendants were unpleasant and totally unhelpful. We had booked this hotel though Expedia and understand that if you check-out early you are not guaranteed a refund, but we did call Expedia and they said it was up to the Holiday Inn as to whether or not they would charge us for the last night. When we went to the front desk there were two young girls working. We explained that we had called Expedia about checking out early and the girl couldn't have cared less. She did not even ask why we wanted to check out early, nor did she offer any help in possibly getting refunded. She was rude when I told her my hotel key did not work and the girl working with her was chatting with a friend (who did not work at the hotel) about how drunk they got the night before. I would never recommend this hotel to a friend. There was nothing special about this place AT ALL and the staff put a bad taste in my mouth. I think we will stick with Hiltons and Hyatts going forward.
- Official Description (provided by the hotel):
- Discover a home away from home at our Asheville, NC hotel. The unique character of downtown Asheville and the beauty of the Blue Ridge Mountains surround the newly built Holiday Inn Hotel & Suites - Asheville Downtown.We're only 20 minutes from Asheville Regional Airport (AVL) and a short drive from the many attractions and businesses in downtown Asheville, NC. Our hotel's location puts you close to it all: dining, shopping, entertainment and the arts. You can spend a day perusing the galleries of Grove Arcade, shopping at the Asheville Mall or touring the magnificent Biltmore Estate. Our hotel is less than five miles from the Blue Ridge Parkway, deemed 'America's Favorite Drive.' Located only 1.2 Miles from the heart of town, corporate travelers appreciate our hotel's proximity to Asheville's central business district as well as many after hours establishments to enjoy food, drinks and entertainment.While lodging in our Asheville hotel, you're invited to use our meeting rooms as well as the 24-hour business center. We go beyond ordinary Asheville hotels to offer comforts you deserve, such as comfortable beds with triple sheeting, 32' HDTVs, free high-speed Internet access and a microwave and refrigerator in each room. An indoor/outdoor pool and spa, Chef's Corner Restaurant & Lounge are just a taste of the premium amenities you'll enjoy at the Holiday Inn Hotel & Suites - Asheville Downtown. Complimentary shuttle service (2 mile radius from hotel) from 4 pm to 10 pm. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Hotel And Suites Asheville Downtown
- Holiday Inn Asheville
- Asheville Holiday Inn